B2 Perfection Auto Body Frequently Asked Questions

(408) 800-1693
150 North Wolfe Road
Sunnyvale, CA 94086
Tristin Wurzbach, Manager
Q: How far in advance do I need to schedule my appointment?
A: "We like to schedule appointments at least one week in advance so we can ensure everything is ready before our customers bring in their cars. There are a lot of things that have to be done, like ordering parts and getting insurance approval, so taking care of them ahead of time allows us to immediately start working once you drop off your car."
Q: How long will it take to repair my car?
A: "It depends on the work, but we always consider our customers’ needs. For example, if you don’t have a rental car or if you’re going out of town soon, we’ll put more of a rush on your job. We do our best to accommodate each customer’s schedule to minimize any inconvenience and return their car in a timely manner."
Q: Does you provide a drop-off service?
A: "Yes, we offer pick-ups and drop-offs to customers within a 10-mile radius of our shop. Occasionally, we’ll make an exception and go further, but we like to keep it within a certain area."
Q: What’s your billing process?
A: "We deal directly with your insurance company, and if there’s a third party involved, we’ll obtain a signed liability release so there are no problems when you pick up the car. We eliminate the ‘what if’ factor of a third-party payment."
Q: Do you perform routine maintenance work?
A: "No, we don’t do maintenance work like oil changes and brake jobs. We’re strictly a body and collision repair shop."