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Avid Home Theater Frequently Asked Questions
Q: What home theater brand is the best?
A: "There’s no single best brand in this business. There are a lot of quality manufacturers, but what’s most important is how the components work together in a single system. We’ll recommend brands based on what you want the system to achieve. In some cases we may recommend Sony, but in others we may recommend Samsung."
Q: Can you help me choose the right theater system for my needs?
A: "Yes. With our guidance, you’ll be able to select the most appropriate components for maximum system performance and capability. We consider your needs, objectives and budget to provide you with the best options."
Q: Do you offer any warranties?
A: "We offer a 1-year manufacturer’s warranty on most of the systems we install. We also offer a 30-day advance replacement service. If any component fails within the first 30 days, which is when failure is most likely to occur, we’ll automatically swap it out."
Q: What kind of system testing do you do?
A: "When we complete an installation, we run a rigorous series of checks to ensure everything is working correctly. This is the most important step, because it allows us to double check our work to ensure we haven’t made a mistake."
Q: Do you train your customers on how to use their systems?
A: "Absolutely. That’s a big part of what we do. However, our experience allows us to design intuitive interfaces that don’t require a lot of training. Often, our customers can figure it out all on their own. The systems are very complex, but the controls are simple."
