Automotive Excellence Frequently Asked Questions

(707) 652-9793
35 Executive Avenue, Suite 3
Rohnert Park, CA 94928
Automotive Excellence’s Rohnert Park facility
Q: Can I make an appointment online?
A: "Yes, you can visit www.yourautoexcellence.com to make an appointment. We try to email responses and appointment confirmations the same day. "
Q: What kind of auto parts do you use?
A: "We only use OEM (original equipment manufacturer) parts, which means if you have a Honda, we’ll only install parts made by a Honda factory. OEM parts are higher quality than other parts, which means they’ll last longer and serve your car better. "
Q: Can I wait while you change the oil in my car?
A: "Yes. Typically, an oil change takes about 30 to 45 minutes, and we always schedule them so our customers can get in and out as quickly as possible. "
Q: Do you service hybrid vehicles?
A: "Yes, all our technicians are trained to work on hybrids. "
Q: Do you offer transportation services to people who need to leave their cars at your shop?
A: "Yes, we offer several transportation services. First, we have loaner cars available free of charge on a “first come, first served” basis. You can even make a reservation for a loaner car to guarantee its availability. We also offer a shuttle service that will take you wherever you need to go and pick you up when your vehicle is ready. "