Q: How can you maintain such a competitive labor rate?
A: "We have a high volume of clients, so our technicians are able to service more vehicles each day. Our large customer base allows us to charge less than most shops."
Q: How long will it take to get my car fixed?
A: "That depends on the job, but most of the time we can have the car ready on the same day."
Q: Is an appointment necessary?
A: "No. We’re always ready to work on your car."
Q: How do I know when my car needs a tune-up?
A: "The manufacturer’s recommendation, which can be found in the owner’s manual, will give you a good idea. Or you can wait until the car begins to run rough."
Q: Do I have to take my car to a dealer to maintain the warranty?
A: "No. Most facilities can do the routine maintenance work required to keep the warranty valid, so you can find a qualified facility that often charges less than the dealer. Of course, if something goes wrong and you want the warranty to cover the cost of the repair, you have to take it to the dealer."
Q: When do I need to replace belts and hoses?
A: "You should start looking at them between 60,000 and 90,000 miles."