Q: How much does a new HVAC unit cost?
A: "It depends on the size of your home and your preferences. In order to determine exactly what you need, our technicians will come to your home and provide a free estimate for the expected cost of your installation.
Q: Do you charge a diagnostic fee?
A: "Yes, we charge $79 to diagnose any existing equipment that needs to be serviced or repaired.
Q: Do you make appointments or give a service window?
A: "We provide a service window—it’s usually two hours, but on very busy days, it can be as much as four hours. We always confirm appointments the day before, and we’ll call when we’re on our way or if we’re running late. We want our customers to get the best possible service, so our technicians only take one call at a time, which means they don’t have to hurry through an appointment.
Q: Do you offer an annual maintenance service?
A: "Yes. Our annual maintenance contract includes a tune-up for the furnace in the fall and the air conditioner in the spring, and participants never pay fees for service calls.
Q: Can you tell me if my furnace or air conditioner is safe to run or needs to be replaced?
A: "Yes, we’ll come to your home and provide that service at no cost.