All Bright Maintenance Services Frequently Asked Questions
Q: Are you flexible with scheduling?
A: "Absolutely. We understand that every client has different time commitments, so our schedules range from flexible to consistent. Either way, we provide clear communication, honesty, reliability and experience."
Q: Should I leave you a key if I won’t be home during the cleaning?
A: "Leaving a property open and unattended can carry unnecessary risks, so we prefer that you leave a key—it makes us responsible if anything happens."
Q: What kind of carpet cleaning system do you use?
A: "We clean carpets with an advanced system called DriMaster, which uses high-flow cleaning heads to deep clean without penetrating carpet backing. Not only does it reach where other cleaning systems can’t, but its jet-less technology allows carpets to dry in less than an hour, which greatly minimizes the amount of time you have to wait to replace your furniture."
Q: Are you good with pets?
A: "Yes. We often work with clients who have pets, and we have procedures and policies in place for how we treat pets on jobsites. We’ll work with you to accommodate those types of special needs."
Q: Do you offer any guarantees?
A: "If any area or item we were scheduled to work on is unacceptable to your standards, call our office immediately and we’ll redo the job at no extra charge within 24 hours."