Q: How much will it cost to repair my car?
A: "We can’t provide a written estimate until we inspect your car. We can tell you what a certain service normally costs, but each car is different. For example, a manufacturer might recommend replacing the air filter at 60,000 miles, but if we look at it and see it was replaced about 1,000 miles ago, we’re not going to do it again, which will save you some money."
Q: When will my car be ready?
A: "The vast majority of our repairs can be done in one day, with the exception of cars that are brought in late in the day."
Q: Do you provide free estimates?
A: "Yes, unless there’s a diagnosis that requires disassembling the car. About 85 percent of our estimates are free."
Q: Do you use original equipment manufacturer (OEM) parts?
A: "Yes, we use OEM parts on more than 95 percent of our repairs. In some cases, we know certain aftermarket parts are just as good as OEM parts, so we’ll opt for the less expensive choices with the car owner’s permission."
Q: Do you provide discounts?
A: "Yes, we provide 10 percent discounts on labor for military personnel, students and senior citizens."
Q: Do you provide loaner cars?
A: "Yes, but you have to make an appointment—we have three loaner cars, and they go pretty quickly."