Flooring Showrooms
Contra Costa County
What did you like best about The Floor Store?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/15/08 and 7/1/09. Customer last names have been initialized for privacy.
“They are the most awesome place out there. They have number one guys who work for them. They are very helpful. Also, they have the best flooring selection in town.” -C.C.
“They said they would have material for me in seven days, but it arrived in five days instead. As a contractor, it is very important for me to get the materials within the time stated so that I can service my customers in a timely manner. They were great.” -M.D.H.I
“I work with them a lot, and I get good service from them. I have my own salesperson with whom I work with every time, and I like that. When I have questions, he is available or he will call me back in a timely manner.” -Juan A.
“They didn't try to pressure me into buying anything. They gave me the space to choose what I really wanted to purchase. It was a very small job, but they treated it as though it was a big one.” -Judy K.
“They were really helpful. We were looking for tile. They tried to find different samples throughout the store that would accommodate our needs best. The manager and his salesmen were very cooperative, polite, and knowledgeable.” -Laurie R.
“They were very professional. They assisted the client with getting information. They found out the different types of carpets that the client needed. They showed up on time, and they did a professional installation. They came back and fixed things as needed.” -R.S.
“The care in which they handled the installation of the carpet, and the salesman was great. The transaction went smoothly.” -John G.
“Their salesman was good. He stayed with it, and he wasn't too pushy. I thought their prices were fair.” -Mike R.
“They were nice, and their customer service was very good. He answered all of my questions, he knew what he was talking about, and he was very thorough when ordering and delivering.” -Christy C.
“They had what I wanted.” -Mr. G.
“Everything, from walking in to the final project, they were great. They explained my options, including the different price options. I was happy with the work that they did. I wouldn't go anywhere else.” -Arlene S.
“They were very courteous and helpful even though I was only buying $100 worth. They helped me the best they could and custom ordered what I needed. They were very courteous and prompt with getting the order in and calling me when it arrived.” -Arun R.
“Selection, pricing, and knowledge” -Bill P.
“They were prompt, and they did a good job. I was satisfied.” -Edward W.
“They offer a good service. They are very fast with special orders. The quality is good.” -Javier R.
“It was convenient and easy.” -Paul N.
“Prices, they were lower than everybody else. Also, their selection was better than their competitors.” -Alan M.
“I thought they were friendly. They followed up on my questions. They were willing to do a special order for me. They also helped me load it into my car.” -Joanne M.
“The salesperson was awesome. He was prompt in calling me back. He was very accommodating and easy to work with.” -Janine E.
“They worked with me to get me the materials that I wanted.” -David R.
“The person we dealt with, Amy, was extremely knowledgeable, very responsive, and very accommodating. We had a lot of questions about different products. She called us back within an hour or two. She let us take a variety of samples home with us. The amount of time she let us keep the samples was flexible. They even used an exceptional installer. Every aspect of the job was exceptional.” -Angela O.
“They did exactly what I wanted. I was very satisfied with it.” -Harold W.
“They were very friendly, helpful, and professional. The way they treated the customer was very courteous. They were there right away. They didn't just stand around.” -Irene H.
“They did what they said they would do. They gave a price, and they carried through with it. Also, they were very flexible when the owner changed their minds about the color scheme. They made it easy. Kudos to The Floor Store of Marin. They did a good job.” -Linda B.
“They came and did their job. They did a timely and professional job. I liked their way of installing the carpets. They did a great job.” -Mike G.
“They seemed to be professional. They knew their product, and they showed up when they said they would. They ordered what they said they would order, and they verified things, which I thought was important. When it was finished, the final product was good.” -A.B.
“Everything, they were well-equipped, and they had good supplies. The woman I talked to was very knowledgeable. The people that did the installation were on time, and they did the job. They also gave me the information I needed when I asked for it. They spent sometime researching another floor problem I had, until they came up with a solution. Also, they had the best price.” -Bruce P.
“Amy was wonderful, patient, helpful, thoughtful, and available.” -Hughes L.
“We like their sales manager. He is very helpful, and he always makes sure we get what we want.” -Barbara R.
“They were knowledgeable, and they knew what was going on. They knew the product. They were good salesmen. If I asked them about something, they would give me a quick answer. They had the right answers.” -Raymond M.
“Their friendliness, service, and knowledge, they were excellent, top of the line. I liked their willingness to help me.” -Ricardo T.
“Personalized service, the manager got us exactly what we needed.” -Tom A.
“It wasn’t too crowded. I got a lot of personal attention. I got a fairly good deal on what I bought. They were knowledgeable.” -Anthony Q.
“Tereek, the manager, provides a good service. He is a good guy. He is one of the few people who will call me back. He calls me back with responses to my questions. Also, their prices are fair.” -Gordon L.
“Their store manager, Tereek, is excellent. He is one of the main reasons I go there. He works with me, and he is really customer oriented. He tries to do the best he can to accommodate the contractor.” -M.J.M.
“They were pretty knowledgeable.” -Donna R.
“I would purchase from them again. My purchase was easy. They were very helpful in the sales department.” -Jason B.
“The customer service, we liked their timeliness in getting out to the house and measuring the carpet. Also, the quality of the installation they did was very good.” -Rudy S.
“They were willing to adjust the price to fit my budget. The installers were very good. They were experts and on time.” -Charlie F.
“I am a general contractor. They go out of their way to make sure the client is happy.” -Ellise H.
“They always have something reasonably priced. I am a designer, and I have been using them for about five years. They are congenial, cordial, and efficient.” -Alex C.
“I own an apartment building, and I use them constantly. They give me good prices, and they treat me well.” -Bob M.
“They are fair, and they give me good prices. I'm a regular customer. I replace about ten carpets per year.” -David S.
“Their willingness to be flexible with the installation schedule and the salesperson's knowledge of the material” -Edward B.
“The selection and their knowledgeable staff, their prices were very fair too.” -Carmi W.
“They have a good selection at affordable prices.” -David B.
“My husband was very happy with the installation.” -Mrs. M.
“The convenience and price” -Jim L.
“The salesman was a nice guy. They came out quickly to the house, and they got the job done in a professional manner. I was happy with everything.” -Chris H.
“Honesty and knowledge” -Dave S.
“The whole experience was good. The people at the counter were knowledgeable and good. They did a great job.” -Joe D.
“The people were real. They went out of their way to help me.” -Katie H.
“I really liked the lady who came out to measure. She was very personable, interested, cooperative, and helpful. The manager was great too. They were very prompt, and they had professional people working for them.” -Susan D.
“The salesman was incredibly friendly and nice. The worker was very hardworking and neat.” -Jill S.
“Selection, they have a high quality selection to choose from.” -Karen C.
“Their customer service and their stock on hand” -Melinda D.
“Their price and the quality of the carpet” -Richard P.
“Their sales staff is personable.” -Richard A.
"There is an installer that I've been using for a while that has great workmanship." —Young A.
"The cooperation and quality, I liked working with Keith. He was very helpful. Overall, it was a very good experience." —Charles C.
"Their selection" —Bernie R.
"The guy that I talked to was very helpful." —Donna J.
"The product they had was way better than the retail stores we were looking at." —Laura C.
"Price" —Donald N.
"The professionalism of the installers was refreshing." —Karen T.
"It's not a giant corporation. I got good service and a good product." —Jeffrey G.
"They are professional, responsive, and they do a great job." —Chaz V.
"They were fast, and they carried good products." —Lyla H.
"The service and the floor quality were excellent. The installers also did a great job." —Elizabeth A.
"Reggie, the salesperson, made sure I was taken care of throughout the whole process. " —Lisa K.
"Their service and installation were good." —Christine B.
"The prices are good, and I've been going there for five years." —Juan A.
"I only went in to make one purchase, but the guy that helped us did a good job and gave us good service." —Harry B.
"They're flexible, very accommodating, friendly, and the prices are good." —Landy W.
"They were just nice people." —Daniel T.
"They're personable, and they had what I needed." —Brett W.
"The salesperson that I had, Jacqueline, was outstanding." —Paula J.
"The service, quality of product, and installation" —Mary S.
"They are easy to work with." —Nicole K.
"They were very friendly, and they were helpful in assisting me with choosing the tile. They were very attentive and very good overall." —Cassandra O.
"Their service, someone helped me quickly." —Kevin G.
"Ease of using their service" —Adam H.
"They delivered on the product, their communication was very good, and they were business oriented. Also, follow-up calls were made, plus they fed me lunch one day. It's a very good store. If all businesses were as good as them, everyone would be happy." —Tom B.
"They were informative, friendly, and they knew what they were doing. Gary and his assistant were exceptional." —Scott Y.
"They are friendly, knowledgeable, and very helpful." —Judy S.
"Very prompt, and they do a nice job." —George N.
"They did a really great job." —Andrew Z.
"The person I dealt with was very friendly and pleasant. He got the carpet in quickly and did a good job of installing it." —Dave H.
"Michael Magnus is the one I deal with there. He's good." —Dan D.
"The service was good." —Cesar A.
"They were on time and on budget. The service people were helpful." —Doug A.
"Service and honesty" —Anthony R.
"They are very attentive, and they have very good customer service." —Mark G.
"It was convenient." —Marianne M.
"My floors are beautiful. It was done very professionally. Everyone was very courteous, and they came out and measured everything out for me." —Carla M.
"Good service, good prices, and lots of products" —Jim H.
"They came on time and got the work done quickly." —Henry L.
"Danny Fox is a hell of a guy. He takes care of his people." —Frank Z.
"They offered us a quick service with no fooling around. They did what they were supposed to and finished when they said they would." —Dave P.
"They know me, and I can do business over the phone." —David G.
"They're friendly, knowledgeable, and pleasant to deal with." —Gino M.
"It is local. " —Brian L.
"I like absolutely everything about them." —Cynthia D.
"I liked their product and the tile selection." —Bridget S.
"The salesperson really takes care of us. He sold us what we wanted, not just what they had in stock. The installers were also very friendly and did a good job. I highly recommend them." —Armondo P.
"The installation was very good." —Brian V.
"They did a great job. The salespeople were outstanding, and the owner is just wonderful. They all made me feel very comfortable." —Dan H.
"The friendly atmosphere" —Layton B.
"I liked the variety, and the people were nice to work with." —Patricia R.
"I liked the personal service and their prices. I also liked the professional attitude of the salespeople there. Everything that I asked for was done on time and in a good way." —Joan G.
"Amy, my sales assistant, was extremely helpful." —Debbie L.
"Knowledgeable, professional, and trustworthy" —Cindy A.
"They came out and did a good job. They were really good." —Jean R.
"They got me in and out quickly, and they took care of business." —Chris B.
"Very good quality, and they were fast." —Donna C.
"The information and service" —Josephine B.
"The salesperson was very nice. He got me my floor right away." —Marlene K.
"I like the selection and the price." —Sarah M.
"The prices were good." —Melvin H.
"Friendly staff, helpful, and good products at reasonable prices" —Julian C.
"They were convenient, friendly, and they did a good job." —Jack E.
"The selection was very good, and the customer service was excellent." —Amy F.
"Everything was done in a timely manner. I just thought it turned out great. I'm a very satisfied customer." —Gail R.
"I thought that Rick was very accommodating, willing, and cooperative." —Gabe E.
"The people that came were hard workers." —Chuck C.
"They were willing to work with the scheduling needs of my job." —Catherine H.
"Danny Fox is great." —Barry S.
"Basically everything, they came in on time, and the installation was smooth." —Dan M.
"Mainly the options, availability, and the sales service" —Jayson G.
"They have great customer service." —Learla T.
"The man was very nice and helped me. I knew what I wanted, and he was very helpful." —Manuel R.
"They work with you, they are very helpful in helping customers to decide on products, and the general manager there is great. I also appreciate the fact that they are willing to negotiate. I don't go anywhere else." —Kimberly G.
"The workmanship was good. We had an excellent experience. I make it a practice of doing business with small merchants, and they are one of those that I have been very satisfied with." —William F.
"They had a good selection." —Karen D.
"The person that helped me was great." —E.C.
"You can find everything you need there. It's a great store." —E.C.
"I like how they deal with you. They're pretty straightforward." —B.C.
"Keith is very knowledgeable." —Linda
"The lady who took my call, Debbie, was good. The installers were also really great." —Barbara
"I thought the salesperson was very personable. I also thought the selection was great." —B.
"Quick and efficient" —Bruce
"They were very clean, and they did everything we wanted them to do. They were also very careful with the doors and door frames. I was satisfied." —Caballero
"Their friendliness, and they met my needs." —Clark
"They did a good job. I picked up my carpet in five minutes." —Davis
"It was a beautiful color, and the price was good." —D.
"Selection and price" —Fuentes
"I liked the service and product." —Lindsay
"I liked Andrew. He was very nice and confident. The quality of the carpet was great." —Mattson
"I thought they were very friendly. They kept the carpet until we were ready to pick it up. We were very satisfied." —Nichols
"The quality of the product" —Cramer
"He gave me good ideas about what type of carpet to get." —Anderson
"They were quick, friendly, and they had timely service." —Bauer
"The selection was good." —Daaiz
"They were diligent and worked very hard." —Faso
