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Standards of Excellence Appliances and Decorative Plumbing
(925) 459-5300
2260 Commerce Ave, Ste B
Concord, CA 94520
Serving Northern California and Reno
www.standards
ofexcellence.com
dpatterson@
soesupply.com
Dave Patterson, Manager
SERVICES
Appliance Sales Delivery
& Haul Away
Installation
HOURS
Mon – Fri: 8:30am – 5:30pm
Sat: 9am – 5pm
CREDIT CARDS
Amex, Discover, MasterCard, Visa
EMPLOYEES
200

Workers Comp. Ins.
State Lic No. 844234, 4425, 4420
Liability Insurance
Business Practices
Current Complaint File
Legal & Finance
CUSTOMER LOYALTY
Based on 400 random customer surveys
made since August 2008 asking each
customer: “Would you use this
company again?”

CUSTOMER SATISFACTION
“Please rate your satisfaction
with the quality received.”

RATING STATUS
We declare that Standards of Excellence
Appliances and Decorative Plumbing has passed
all of the rating steps and has earned the
Diamond Certified award, Cert. No. 1385 & 1386.

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Survey Comments
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Live appliances allow
you to try products
before you purchase. |
Standards of Excellence
Appliances and
Decorative Plumbing opened the doors of its original location over half a century ago. Today the company boasts four Bay Area showrooms in addition to stores in Sacramento and Reno, NV, offering over 50 foreign and domestic appliance brands and the industry-best selection of products and services.
Whether you’re an industry professional or a homeowner, your project begins with a visit to one of the Standards of Excellence showrooms, all of which are equipped with live demo kitchens and beautiful vignettes so you can see how the appliances look in their intended environment. Knowledgeable, friendly associates help you determine which combination of appliances is best for your particular needs. In addition, factory-trained, in-house delivery and installation can be scheduled.
Standards of Excellence offers free culinary programs including “Food For Thought”, manufacturer demonstrations, “lunch & learns” and programs for design-build trades. An active culinary calendar can be found on the Standards of Excellence web site www.standardsofexcellence.com. From the exotic to the practical, Standards of Excellence offers something for every taste, design and budget. Stop by soon and see what’s cooking!
COMPANY PHILOSOPHY
“Providing the right appliances at the best price to satisfy our customer needs is our #1 priority. Our outstanding service begins with product selection, and includes education, delivery, installation and appliance use and care support.”
EXCERPTED SURVEY RESPONSES
“I liked that there was very little pressure. They pointed out the various features of the products we were looking for. The service was very good. They also had cooking classes.”—Cheryl M.
“They were very knowledgeable, and they had a nice showroom. Everything was delivered on time and in good shape.”—Alfred B.
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