Auto Diagnostics

Contra Costa County

San Ramon Valley Import Center

(925) 838-0991

31 Beta Court, Unit G
San Ramon, CA 94583

www.ValleyImport
Center.com techs@valleyimport
center.com
Chengdong Sun, Owner

SERVICES
Complete Automotive Service
Foreign & Domestic Vehicles

HOURS
Mon – Thu: 7:15am – 5:30pm
Fri: 7:15am – 5pm

CREDIT CARDS
Amex
Discover
MasterCard
Visa

CERTIFICATION/TRAINING
ASE Certified Mechanics
Master Technicians
ASE Blueshield Shop

Workers Comp Ins.
Liability Insurance
State Lic. No. AH241093
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 175 random customer surveys made since Nov. 2005 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that San Ramon Valley Import Center has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 772.

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Survey Comments

Established 25 years ago, San Ramon Valley Import Center uses only top-quality parts and has the best technicians in the business. Owner Chengdong Sun has a Bachelor's degree in mechanical engineering and has been a state-certified instructor of automotive repair for seven years.

Featuring the most up-to-date computerized diagnostic equipment, as well as a clean, comfortable waiting area, San Ramon Valley Import Center handles every aspect of preventative maintenance and repair. All mechanics are ASE Certified and three are Master Technicians. What's more, the shop is ASE Blueshield Certified, meaning it meets or exceeds a standard only a small percentage of shops ever attain. Service is also a cut-above, so when you take your car, domestic or foreign, to San Ramon Valley Import Center, you'll be given a clear explanation of any recommended repairs before they're made.

COMPANY PHILOSOPHY
"When we work on a car the quality has to be above and beyond normal standard, as do the parts. That's why we offer a guarantee that's more than double the industry standard. Customer service is also a top priority. We do everything in our power to take care of each customer. If that means providing transportation, or helping with a car rental—anything that makes your life easier—we'll do it."

EXCERPTED SURVEY RESPONSES
“We have been going there for a few years and they have always done everything to our complete satisfaction.” – Barrie C.

“I think they are the tops. The mechanics are very attentive and they get my car going even though it's an old one.” – Loreta W.

“They are highly honest, ethical, competent, and they do repairs in the best interest of the customers, which builds trust in the long run.” – Phil R.

“I've been using them for the last 25 years and I’ve been very satisfied with them.” – Jim H.

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