What did you like best about Rossiter Relocation Services, Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 5/12/2004 and 3/1/2008. Customer last names have been initialized for privacy. 

"On time, reliable, and dependable."—Mr. P.

"I think they are fairly priced and that they take good care of the furniture they are moving. They can fit a lot into a short time frame."—Ms. M.

"They were very thorough."—Mr. P.

"They just did a good job. They were very professional and very helpful."—Ms. B.

"They are prompt and courteous. They pay attention to what we need done and to the billing. They are wonderful."—Hunter

"I thought the salesperson, at the beginning, was very good. The moving crew was great also."—Ms. C.

"I thought they were professional. They did the job quickly. They did not scuff anything up."—Ms. R.

"They followed through with everything. The communication was good. When we had a problem, they helped us solve it. All around, it was a really good experience. Ken Hadden was fabulous. I would recommend him to anybody."—Mr. T.

"They were on time."—Mr. P.

"They were easy to work with."—Ms. S.

"They did a very nice job. Their quote was right on. That is rare for moving companies."—Mr. G.

"Everything, they were wonderful from beginning to the end. They were referred to me by my Realtor. The manager and movers were excellent. They did a great job."—Ms. H.

"They were able to do what I needed and keep my belongings longer than expected before they delivered them."—Mr. K.

"The sales guy was pretty upfront about the moving details. The guys were pretty efficient."—Baillie

"They arrived on time. They were pretty accommodating and careful with my stuff. They were pretty good. The guys were friendly and nice."—Ms. L.

"They were relatively efficient. There was very little damage to the materials moved."—Mr. S.

"They handled a couple of different moves. The price was always what they quoted."—Mr. C.

"They were on time. They didn't damage anything."—Ms. R.

"They were very fast. They did a good job. They didnít break any of my furniture."—Mr. J.

"The personnel was very good and efficient."—Mr. M.

"They showed up on time and they packed the things they needed to. Everything was delivered to the other location in a timely fashion."—Ms. T.

"They were courteous and professional. They did a good job."—Mr. S.

"They were prompt. They worked quickly. The delivery was speedy."—Norton

"I liked that they packed up all of our stuff and that they didn't break anything."—Ms. R.

"They are very friendly."—Mr. A.

"They were awesome."—Mrs. R.

"They were very efficient."—Mrs. C.

"The guys who did the move were all great, they did a great job."—Ms. G.

"I like their personality, they're very nice."—Mr. G.

"They were just really nice and they did what they said they were going to do."—Mrs. M.

"It was nice in the way they took inventory of everything."—Mrs. D.

"The movers were very professional and very careful with the furniture."—Ms. E.

"I liked the whole move, they did everything right."—Mr. E.

"They were organized and the movers were great."—Mr. R.

"The service was wonderful."—Mrs. S.

"They were very accommodating under difficult circumstances and did not damage any of our furniture."—Mr. S.

"They were on time and careful in packing things."—Ms. W.

"The movers were very professional and handled everything very well."—Mr. W.

"Everybody we dealt with in the company was very nice and they had very competitive prices."—Mr. S.

"I liked the service and people very much, I thought they were great."—Mr. D.

"They came out and did a thorough estimate and packed everything up very well."—Mrs. G.

"All the forms were done properly and everything went smoothly."—Mr. M.

"They were prompt, courteous, and showed up on time."—Ms. M.

"They did very well and everything got here in one piece."—Mr. B.

"They were on schedule and prompt."—Ms. G.

"They were very competent and took very good care of my furniture."—Mrs. L.

"The men knew what they were doing, they were very clean and the estimate was right on the nose."—Mrs. M.

"I really liked Joe the driver and the whole crew. They really did a great job."—Mrs. R.

"They packed everything very well and didn't break anything."—Ms. P.

"The person in charge, John Redman, was very professional."—Mr. K.

"They were very professional."—Mr. K.

"Personal service and very professional."—Ms. M.

"They were very customer service oriented and responsive. And Ralph Kramer was really great."—Mr. F.

"The workers were very careful with the furniture."—Mr. M.

"They were fast, efficient, polite and reliable."—Ms. K.

"They were prompt, courteous and did their work wel.l."—Alan N.

"They were very easy to work with, very efficient and service oriented."—Mr. T.

"They were friendly and moved quickly."—Mr. M.

"I like their personal service and they are very professional."—Mrs. S.

"They were very efficient and careful with our belongings."—Mrs. C.

"They were very efficient, pleasant, and got the job done."—Mr. D.

"The people were gentle and cooperative. They seemed to knew the business well and were familiar with the locality."—Mr. B.

"The estimator was good and the movers were efficient."—Mr. D.

"They were prompt and did everything they said they were going to do."—Ms. M.

"I liked the manager, all the delivery team and that they were timely."—Mrs. S.

"I thought their workers were very polite and cooperative."—Mrs. H.

"The contact we had with the gentleman in Palo Alto was very responsive."—Ms. E.

"We've used their services for many years and we like what they do."—Mr. P.

"The timing was very good, they were very quick."—Mrs. C.

"Their customer service in general was good from beginning to end."—Mr. W.

"The security of their establishment is excellent. They seem to be very friendly and have the small company feeling. They also seemed very professional from the accounts people to the movers."—Mr. K.

"They certainly had the room to store everything and the staff seemed to be very professional."—Mrs. D.

"The communication between the company and the customer was good."—Mrs. W.

"The truck broke down and they brought out another truck and crew to finish the move."—Mrs. L.

"They were willing to work with us when there was a gap in time before the escrow closed on the house."—Mr. W.

"The personal attention I received from the company was very good."—Mr. L.

"They did a very good job overall."—Mrs. T.

"Hard work and diligence."—Mr. R.

"I've used them in the past and they are reliable and punctual."—Ms. L.

"They were very helpful."—Mr. H.

"The movers were willing to work with us."—Mrs. A.

"I thought that everything went very smoothly, the packers were terrific and the driver was nice."—Mr. H.

"They seemed to handle the items very carefully."—Mr. B.

"They were very professional and careful."—Mr. N.

"The overall situation was very good and smooth."—Mr. B.

"They were very professional."—Ms. F.

"I liked customer service. They were very efficient and easy to work with."—Mr. G.

"They did a very good job of moving."—Mrs. M.

"They showed up on time and they were very nice."—Ms. H.

"They are efficient and friendly."—Mr. C.

"They stayed in touch and when I had a question, there was always a way to contact them."—Mrs. Z.

"They just did a good job overall."—Ms. D.

"The guys who moved us went beyond themselves to do the right job."—Mr. H.

"They were very helpful and were very gentle with our furniture."—Mr. M.

"The estimator was easy to deal with and very helpful."—Mr. D.

"They were careful with the furniture, they listened well, and they put the items exactly where I wanted them to place it."—Mrs. S.

"Their personnel were courteous and did a clean job with no damages."—Mr. R.

"I like that they were on time."—Mr. N.

"They were very quick and efficient."—Mrs. M.

"The movers were very good and got here in record time."—Mrs. P.

"They were professional, on time and efficient."—Ms. B.

"They were responsible and quick."—Mr. T.

"The movers were top-notch and everything was fine."—Mr. W.

"The crew that backed up the movers was very good and competent."—Mrs. R.

"I liked their flexibility, they accommodated my change of schedule."—Mr. G.

"They were very fast."—Mr. K.

"They packed everything very good."—Ms. W.

"They were very professional."—Mrs. L.

"Timely and helpful."—Mr. R.

"Promptness and quickness."—Mrs. M.

"Things were done well and they were prompt."—Mrs. S.

"The sales guy was very nice."—Mr. M.

"The move was very good."—Mr. W.

"They seemed to be very good at planning the move."—Jay H.

"The movers were very courteous and helpful."—Mr. P.

"They were at least on time."—Mr. M.

"The driver was good and kept in contact with us during the entire move."—Mrs. D.

"The salespeople and the customer service people were very specific, well organized, and the move was well planned out."—Mr. N.

"They did the job quickly."—Ms. M.

"The movers were nice and they were easy to deal with."—Mr. Greco

"The guys were personable."—Mrs. V.

"The movers were very professional."—Mr. F.

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