Contra Costa County > Customer Comments

Auto Repair

Contra Costa County

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What did you like best about Roesbery Car Care?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 11/11/2002 and 5/17/2008. Customer last names have been initialized for privacy.

"There were a bunch of nice guys working there. They really did a great job on my car. If I am in the area again, I will surely use them." -Ben B.

"They were honest and they stuck to the quote they gave me. They did the work in a timely manner." -John K.

"Everything, I have been using their service for years and I have been recommending it all along. They treat me and my car well." -Kathryn R.

"They don't try to cheat me." -Charles C.

"They do very good work. They're very pleasant." -Eve G.

"The convenience of their location, the friendliness of the employees, and the great work they do" -Carol B.

"Justin is wonderful. He always calls me to advise me of what service is needed. I totally trust him and his judgments. He did some work on my transmission, but I had another problem. I called him and he told me to bring it right in. He took care of the problem and the warranty. I am very happy with the work they have done." -Art B.

"They're fine. We've been dealing with them for a long time." -Ivan K.

"They are real, just like me. They care and they are thorough." -Judy M.

"They were prompt and a pleasure to do business with. They communicated well." -David R.

"They seem to be able to detect problems in my car before they happen." -Alfred C.

"Friendliness and the quality of the service, I recently had some work done. A few days later, the car started acting up. I took it back in and they found that the part they had just installed was bad. They corrected the problem with no hassles." -Les H.

"They have been very good to me. They follow through with good car service. I trust them and they're honest." -Barbara M.

"They get the work done when they say they will." -Jim P.

"They do good work. When I make an appointment, they do their best to get my car back to me when they say they will. I have no complaints about the service I have received. I've been going to them for at least seven years now." -David D.

"They are responsive. They always fit me into their schedule." -Robin F.

"We have been with them for years. They're honest." -Thomas B.

"They are honest with me." -Jim S.

"The personal attention they give the customers" -Ken E.

"Their location is convenient for me. They take the time to answer my questions." -Felicia H.

"High level of quality service" -Wallace M.

"Kevin is a really great guy." -Maggie S.

"They are right next door to my house. They are nice people, which is the main reason I go there." -Karen T.

"My dad owned a service station, and he's always taken care of my car. So I never trusted anyone until I started dealing with Justin and the people who work for him. From the first time I walked in, they have serviced my car perfectly. They are personable, accommodating, nice people, very good at public relations, and they care about doing a good job. They provide rides when needed and tried to meet impossible deadlines for me. There is a lot of integrity there. I always feel like I'm the only person who's there, so they should be platinum. It would take a lot to get me away from them." -Kathryn Y.

"I like Greg, he's very personable and a great mechanic, I take all my cars there." -Cassandra G.

"I like them fine, they do a good job." -Jay F.

"They pick me up and drop me off, and they are close by." -Carl B.

"I like that fact that they are just a block away from my job, and when I need any work done, all I have to do is drop off the car and walk to work." -Dan C.

"They are reliable, and I've had good service with them." -Darleen G.

"It's close to my office, and I can get in right away when I need to. They do the work correctly the first time." -Mike L.

"Certain managers are friendly." -Edward H.

"They were very accommodating and followed through." -Beverly H.

"They were close by, very thorough, and they did what I asked them to do. For all that, I have joined their car club." -Henry H.

"We like Justin and Greg the best. We even followed Justin from another gas station. They are personable, friendly, and they know what they are doing." -Marilyn H.

"They know me and they are nice." -Julie C.

"They look after my car without trying to take advantage of me, and they don't do things that are not necessary. They're also close by, and they always do what they say." -Martin S.

"They are nearby, available, and always willing to accommodate us. They also know what they are doing." -Philip G.

"They seem to know what they are doing, so we take all our family cars there." -Fred S.

"I like that they are willing to work with me." -Ann N.

"I like the fact that they are very close to my home and I have always received good and satisfactory service." -Roland B.

"I liked the service." -Norm B.

"They are very close to me and they have a nice staff." -Daniel F.

"They are close by, and they seem to be pretty attentive. They listen to what the customer says." -Jerry C.

"They are close by." -Susan M.

"They are very willing to help." -Marie B.

"They are competent, and they work on a broad range of cars." -Eoin O.

"They are convenient." -July e.

"They are close to home, so I can drop my car off and then walk back home. They also send me reminder updates." -Lydia M.

"They were friendly, and they cared about the situation by staying in touch." -Shel H.

"They do a good job." -Wallace D.

"They do good work." -Edward O.

"The location" -Cheryl F.

"The general service" -Kerwin L.

"They are close to my home." -Bob T.

"They are efficient." -Joe D.

"They were nice to talk with, and they always tried." -Jay A.

"I just had an oil change and that was fast" -Jeffrey O.

"Very accommodating, getting it in and out on time, very helpful" -Cynthia M.

"They know what they're doing there and they get it done right away" -Mary R.

"For an oil change, they did a good job"
-Roger C.

"I was satisfied with the job they did" -William R.

"The manager, I feel he dealt with me very politely and was very accommodating" -Jo W.

"The service was fine" -Frederick S.

"They are well organized and do what they say they will do. Their estimates are fair and they are done when they say they'll be"
-Michael C.

"They seem to know about cars. I was satisfied" -Jessica A.

"I like the manager. He is personable" -Gregory W.

"They're cool. They do a good job" -Rob J.

"Everything worked out fine" -Ignacio H.

"The accuracy and professional attitude" -Jeremy H.

"They're quick and do good work. I am satisfied with what they do" -Don M.

"Well I don't have any complaints so they must be good" -Lianna K.

"They did a good job on my car. I haven't had any problems since" -Ann H.

"They do an efficient job" -David N.

"It's a good place to get a quick oil change" -Joel L.

"The service is great. I like everyone there" -Randy W.

"They're convenient and available. I never had to wait for an appointment" -Rosemary W.

"I called, they gave me an appointment, I brought it in and waited. It was really convenient" -Susan W.

"They know what they're doing" -William L.

"They're local and I was able to get an appointment" -George C.

"The prices and the discount that I got for getting it all done at one time" -Patty W.

"It all turned out fine. They did it quick" -John M.

"The efficiency of the workers there" -William M.

"They have the latest technology and they know what to do with it" -Don B.

"They are professional and polite. They seem to know what they're doing" -Clark F.

"I am very satisfied with their work" -Nancy D.

"They do a good job" -Howard S.

"They did a good job" -Jill N.

"I just had an oil change. I don't know what I liked best. I guess they did it quick" -Carol N.

"They were efficient" -Evelyn B.

"They have good attitudes" -Darren L.

"Just the fact that they want to please the customers" -Nancy J.

"They remembered to call me" -Cheryl K.

"They're close by" -Craig M.

"I had a smog check done and they didn't find any other problems. Last time I took it somewhere else and they made me spend hundreds of dollars just to get through it"
-Lola B.

"They seem to be honest and fair to their customers" -Ruth W.

"The workmanship and friendly service"
-Christopher D.

"They're local and convenient" -William E.

"They are nice and accommodating" -Jim R.

"They are helpful and explain the problems that can happen" -John L.

"They are always friendly and efficient. I have had no problems in my dealings with them" -Paul M.

"They got my car to pass" -Joy K.

"I have been going there for a while now and I have always been satisfied" -Wes C.

"It was done in a reasonable time" -Charles S.

"They were able to fix a problem that no one else seemed to be able to do" -Eric T.

"I was satisfied" -Karen S.

"I called them and they took me immediately" -Linda M.

"It's clean and everyone is well mannered" -Ray M.

"I was able to get the work done without any hassles" -John O.

"They have great customer service" -Paul C.

"Nothing in particular. They did a good job" -Debra M.

"I got there earlier than my appointment and they took the car when I got there" -Leslie T.

"They do good work there" -Tony G.

"Very convenient to our home, fortunately the times that we've needed them, they were able to fit us in when we needed it. We've only had to use them a couple of times" -John B.

"The work was done to my satisfaction" -William N.

"They are really nice" -Susan S.

"They are consistent in the work. They can accommodate you anytime" -Gregory D.

"I liked their approach and they seem to be good about giving me an estimate and not proceeding without follow up or authorization" -Sally S.

"The job was done quickly and they even did it well" -Karen B.

"We just had a smog done there" -Charlene C.

"I go there because I'm disabled, and they're close to Kaiser. There was a young man there who was real nice" -Dorothy O.

"Very friendly, knowledgeable" -George P.

"They got it done" -Ron H.

"Everyone is friendly" -Carol H.

"I was satisfied with the price they quoted me" -Leon C.

"They guy who wrote up my work order took the time to explain the fixtures with me" -Adam M.