Swimming Pools

Contra Costa County

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What is the best thing about Riviera Pools?

TThe following are verbatim customer responses from research that American Ratings Corporation conducted between 7/1/2004 and 8/16/2008. Customer last names have been initialized for privacy. 

"They are very customer oriented. The spa they installed turned out beautifully. It's more than I could have imagined." —David A.

"They seemed to do everything in a timely manner. They were upfront, honest, clean, and friendly." —K.M.

"They were easy to work with." —Jennifer R.

"They were extremely responsive and on time with everything. That was very important to us." —Mark F.

"Everything was communicated well. They finished in a timely manner. In fact, some things were ahead of schedule. They were totally easy to work with." —Matt H.

"Customer communication, they always communicated the project status. They did what they said they would do." —Michael B.

"Their customer service skills, they were on top of everything. They were quick to respond, courteous, and friendly. They paid attention to detail. I just knew I wouldn't have a problem. In the contracting world, those qualities are hard to find." —Susan M.

"They were focused on making me happy. They did whatever was required." —Mr. N.

"They have great customer service. They are responsive when we call, and they show up when they say they will." —Mr. D.

"They seemed very organized, on time, and they did what they said they would do." —Mr. E.

"I trust them." —Elaine N.

"Customer service, efficiency, timing, and creativity, they've been great. They are able to coordinate the work with other vendors and handle problems really well." —Joel S.

"The design they came up with, that was the main reason we went with them. Plus, they were close by and seemed pretty trustworthy." —Mr. O.

"The customer service is great." —N.

"The crew knew what they were doing from the masons to the tile people. They were on the ball and everything went great." —M.

"They're professionals, the design was great, they weren't in a hurry, they didn't rush and they built a beautiful pool." —C.

"Everything, the customer service." —J.

"If we had a question, they responded quickly. The construction manager was great and helped us when we had any problems. The follow-up was good." —T.

"I thought they kept me very well informed through the whole process of what was going on. Every day I knew exactly what was happening and what would happen next, so I never felt in the dark. The construction people always cleaned up after themselves and were very friendly and I couldn't be more pleased with how our pool was fitted in." —D.

"They were prompt and very easy to work with. " —M.

"Tony was very responsive and they did a great job." —R.

"They had great ideas, were very responsive to our questions and did a great job." —B.

"They built the pool to our specs, the sub contractors seemed to be okay and when there was a glitch Tony was very responsive." —B.

"They have a very professional attitude." —S.

"The designer was great and they were very responsive. They did a good job overseeing the landscaping and construction." —B.

"They were very professional." —R.

"They were very efficient." —D.

"The people were very good and the people make the business." —S.

"They are very good. I have done business with them in the past." —F.

"They came in and did the job to perfection and we never had to call them back to fix anything." —L.

"The foreman was always there and was very good. He answered all our questions and took care of any problems." —M.

"The staff was great. They've returned a couple times in the past to fix things at no extra charge, which I appreciate. It's a wonderful service and we love our pool." —M.

"They showed up when they were supposed to and delivered what they promised." —R.

"Everything was controlled and time frames were met." —C.

"The design was great. They took what we wanted and made it better." —F.

"Their customer service great and the guys were just great." —S.

"I liked quality of the swimming pools they've built for us. Also the staff and contractors were just great." —N.

"The owner was great to work with." —C.

"They delivered on their promises." —G.

"I liked their design, the customer service and they were on time." —R.

"I liked their workers, especially Joe, who was very helpful." —F.

"Their promptness" —P.

"There was nothing not to like about them." —R.

"I liked their customer service and their work. They did beautiful work." —H.

"The follow through was very good. We had a problem at the beginning, but they came and fixed the problem." —E.

"They're responsive, when I called for help they responded quickly. When they constructed the pool, they kept me updated on everything. The drawings were great and they were very professional." —R.

"The company itself was responsive and finished the job in a timely fashion." —W.

"The organization was good, the subs were great and it was an overall good experience." —K.

"They are very professional and they always get back to me promptly. They are very responsive; I value that highly." —G.

"I liked the quality of the work they did for us." —W.

"The quality of their work" —B.

"Professionalism" —C.

"They did what they said they'd do and followed up nicely." —W.

"They were responsive, very professional and the price was fair for the quality of work they provided." —C.

"They did a good job of communicating with us and did a very professional job." —P.

"The service was great." —A.

"I appreciated the guidance we had in the design of the pool, the integrity and hard work that was shown when the pool was built. I felt there was a real quality commitment." —L.

"We were pleased with the design of the pool and working with them. Everything turned out better than we had expected." —C.

"They kept to the schedule and did a good job." —N.

"They did everything on schedule." —Y.

"The job they did ran like clock work." —B.

"They completed the job very quickly. " —M.

"They finished the job on time." —K.

"They stuck to their word." —R.

"They got back to you in a fairly orderly fashion. I liked their performance and their attitude." —P.

"They finished on schedule and stuck to the original estimate." —M.

"They did a good job in coming up with a good design." —S.

"Joe Robertson was great." —D.

"They have a down-to-earth service and are friendly people. I'm a realtor, so I always recommend them to my clients." —T.

"I like the people that work for the company." —R.

"I've had a couple pools in my life built, what I liked once they started they kept at it without any dead time. They were well coordinated and organized and I had never experienced that kind of diligence with other contractors." —B.

"They were flexible and willing to do custom work." —G.

"They were on time with the deadline and did a good job." —L.

"Professionalism" —S.

"The quality was good." —A.

"I liked the promptness and they got the job done in a timely fashion." —H.

"They were prompt, professional and the quality of work was good." —J.

"The actual pool design was great." —H.

"They did a real nice job in the design." —H.

"Their service is great." —W.

"Most of the work they delivered was high quality." —F.

"They were easy to work with." —C.

"They were very flexible, easy to work with and helpful." —L.

"Joe was very good. He did extra things and made sure everything was right." —T.

"Brian was very good and Tony was awesome. They were prompt and professional" —T.

"They were nice and the price was good." —P.

"I liked the creative design." —H.

"They always came on time and did a very professional job." —E.

"I liked their employees." —G.

"They were able to take care of problems as they occurred" —G.

"The foreman was very good." —B.

"Joe Robertson was great." —S.

"They did what they promised they would do for us." —G.

"The finished product was good." —S.

"Some of the people were very good." —G.

"The design was okay." —H.

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