Auto Repair

Contra Costa County

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What did you like best about Olsen's Automotive Repair?

The following are verbatim customer responses from research hat American Ratings Corporation conducted between 3/7/2002 and 4/26/2008. Customer last names have been initialized for privacy. 

"I liked everything about them. I've been using them for 10 years. The service has always been good. I think they're wonderful. I wouldnít take my care anywhere else." -Ann S.

"They knew what they were doing." -David C.

"I think they're honest, and they do what they say they're going to do. They help you make decisions on what should be done and what needs to be done." -Faye Y.

"They're very knowledgeable. They know the make and model of my car. I think they are very prompt about getting estimates and getting the job done." -John P.

"I like the owners, Lyde and his daughter. They're honest, professional, and nice." -Kathy P.

"They're friendly and very upfront about costs." -Larry M.

"They fixed my car." -Laura R.

"The personal service and great work that we get" -Michael P.

"We've been using them for years. Lyde is great." -Rene A.

"They get the job done right." -Richard L.

"They're down to earth and honest." -Sharon R.

"I like the service that I got from Lyde." -Stan R.

"The place is clean, the people are friendly, and they work is done on time." -Thomas B.

"I think they are fair and dependable." -Bob J.

"They do a very complete job, and the office is very clean." -Gary S.

"They get the job done quickly." -Janet W.

"They were honest." -Jim H.

"The work they do is always excellent." -Lindsey E.

"We can trust them." -Mike V.

"They're personable and easy to talk to." -Sue W.

"Dependable" -Darrell C.

"They're quick at getting me an appointment." -Doug M.

"I like that itís a family-run operation." -Glenn F.

"They seemed to be honest." -Janis T.

"I like their attitude." -Jesse M.

"They are honest and do quality work." -Forest B.

"He knows what he is doing and is competent." -Norman B.

"He is very easy to talk to and has integrity." -Lee B.

"I liked the job they did." -Rolando C.

"I have used them for years and I like them." -Charlene C.

"They are friendly, efficient, and I am never unhappy with the work. It is always excellent." -Joseph E.

"They are very professional and know what they are doing." -Victor F.

"They did what they said they would do." -Pat F.

"They fixed a problem with my hood latch without asking. I appreciate that." -David G.

"Good service" -Elliot H.

"He always does the job right. He helps me with little problems so I don't having to wait until it becomes a big issue." -Bob H.

"They are very personable and trustworthy." -Bob J.

"They are very personable and good at what they do." -Grace K.

"The quality of the work" -Richard L.

"They are understanding of my non-technical expertise. They were prompt to get back to me with what is wrong. They checked the vehicle completely before I took it home." -Joyce M.

"They are very accomadating to our schedule and very fair with us." -Larry M.

"Trustworthy" -Susan A.

"They gave me real helpful advice and did a good job." -Tom B.

"They did what they said they would and on time. They are courteous and professional." -Joanne D.

"They understood what I was trying to tell them and checked the car out and gave me some options. They called me and gave me an estimate on everything." -Davvid M.

"He is reliable." -Paul M.

"Dependability and reliability" -Mark M.

"They are prompt and reliable" -Nancy M.

"The young fellow there was good at analyzing the problem." -George H.

"They were close to my house." -Aaron M.

"I like that they are willing to help in an emergency. I also like their on-time scheduling." -Joann C.

"They know cars very well and, fix them with no problem." -Gary D.

"Their service is very good, fast, and they're very honest." -George F.

"They are like family." -Pat H.

"They do very high quality service and charge resonable prices. They're also honest and comprehensive." -Ralph J.

"A lot of things: They're honest, reliable, informative, and they do very good work. Some of their personnel have provided me a ride to my work when I needed it." -Kathy P.

"I got to talk to the owner, and I like that they're a family-owned operation rather than a business." -Caroline P.

"They were prompt and they did good work." -Sharon R.

"I feel I can trust them. They do good quality work on cars, and I've been using them for years." -Gary R.

"The service is very good, and they finished the job on time. They're also friendly." -Rudy S.

"They did a good job and finished it on time." -Nancy S.

"I took my car there and everything went peachy." -Hank S.

"After they made a mistake, they fixed the problem immediately." -Jack V.

"Usually, I call in ahead of time, when I need to bring in my car. They always complete the work when promised." -Dell W.

"They are upfront and helpful." -Mario B.

"They follow through and seem to appreciate your business." -Ed B.

"They're good mechanics." -Michael B.

"The quality of the work is excellent." -Barry D.

"They provide good service." -Don M.

"The best thing is that the location is close to my work. They are also trustworthy and they do good diagnosis and repairs." -Chris D.

"They know what they are doing and will take the time to talk to you. Also, the women on the desk is very knowledgeable." -Greg F.

"I 've only used them once, but they did a good job and were helpful." -Eugene G.

"They fixed my car." -Rich H.

"Their professionalism" -Dennis R.

"The honesty and integrity, I can trust them not to do work I don't need." -Michelle B.

"It's convenient and they do good work." -Dan B.

"We have gone to them for a long time, they do good work and they are trustworthy." -Norman B.

"We have 3 Toyotas and they have done all of our repairs for over 15 years. They do a very good job and they can be trusted." -Marilyn B.

"They are honest and nice." -Jose C.

"They are honest and do a great job." -John C.

" They are fair and knowledgeable." -Judith C.

"They do excellent work. They are honest and fair." -Bill D.

"They listen to and work well with the customer, they are very responsive." -Jim G.

"Honesty" -Craig H.

"They are very knowledgeable and personable" -Joe R.

"They are honest and knowledgeable." -Gary R.

"They use quality parts" -Jerry C.

"They are trustworthy and send reminders for upcoming service" -Matt G.

"They are very responsive. They have helped me out in emergency situation." -Jerry K.

"They are honest and there are no surprises" -Richard L.

"They are good mechanics and have a high level of knowledge especially when it comes to Toyotas" -Larry M.

"They are very convenient." -Richard P.

"I can describe a problem in layman's terms and they understand what I'm talking about." -Larrry S.

"They are family owned and operated and they do good work." -Barry B.

"I have only been there twice and the service was good." -Diane C.

"They are close by and get the work done in a timely manner." -Brian H.

"The are convenient and they do a good job." -Peter N.

"Good service, quality of service" -Dwayne S.

"They are convenient and generally do a good job." -Carla M.

"I trust them to do only what is necessary, work is done right the first time" -Hal B.

"They keep records in the computer and that makes it easier; it's a clean shop, very professional" -Kathy C.

"Very responsive to my questions, they take time to explain the work and the prices" -Chris J.

"They're friendly and take care of business" -Pat H.

"Truthfulness and the care" -Clifford L.

"They get it right the first time and close to my house" -Richard L.

"I've known the owner for years and have been taking my car there awhile" -Jack M.

"I used them for awhile, fair, good work and are able to work on my cars" -Clay M.

"Do very good work, friendly and nice" -Connie N.

"I used them for a long time. They seem to tell the truth and don't try to talk me into things" -Barbara N.

"Small and you don't get lost in the shuffle. You can talk to the boss right there" -Kevin O.

"They know what they're doing. Don't try to sell you things you don't need" -Eugene P.

"They know what they're doing. They got us in touch with the guy my husband bought his car from" -Shoshana R.

"I've known them for a long time" -Betty R.

"Really good about working us in" -Gary R.

"They always seem to do a good job" -Werner S.

"Honesty, integrity" -Russell A.

"They fix problems, they're very friendly, price is lower than at a dealership" -Norman B.

"Personable, felt like they were fair and they seem honest" -Marsha F.

"I think they know what they are doing and pretty good to talk too" -Robert K.

"Fairly close to me" -Lillian S.

"Personal service, quality work" -Gordon B.

"Willing to fix mistakes" -Todd D.

"They are all very knowledgeable, whoever I talk to on the phone there, not just the mechanic. Even the young lady who works there knows a lot about cars and what's going on with my car. I have old cars and they always give me the things to do next list and the things that need to be done right away" -Leslie B.

"They're very close to where I work, convenient, hours are very good, prompt, easy to communicate with" -Patrick B.

"They're very good at explaining what needs to be done, they're always ready on time and they're friendly" -Gary D.

"They take us in immediately, good service" -Marvin G.

"They were very friendly, took my car right away, got back to me very quickly with the problem" -Kirsty H.

"Real upfront with you" -Bruce J.

"Very friendly and they're competent" -Don L.

"Their thoroughness and ability to diagnose accurately" -Mitch M.

"They do it promptly, I haven't had any problems after they've done work on my car, friendly, I think they're very competent and they do a good job" -Barbara N.

"Timeliness and explanation of services rendered" -Mary R.

"They're accommodating and non-pressure" -Susan A.

"Honesty, I had warranty work done very well" -Charles B.

"They're honest about what's going on, they do what they say" -Hans B.

"I like their front office staff and they remember the history of the cars. They take the time to talk to you about your car." -Barbara C.

"The personalized service" -Karen D.

"There was one guy who was really nice" -Shirley F.

"They're usually very organized and prompt, they let me know what's going on with my car" -Sally M.

"They know Toyotas" -Stanley S.

"Their promptness, they did some extra things for me that I didn't expect" -Barry B.

"They did the job I asked for, I had no problems, I was satisfied" -Bob F.

"How they handle their customers" -Jim G.

"They're a family-owned business, so you get better service than a bigger shop" -Jim H.

"They do good work, reliable which is hard to find in an auto place and they treat me nice" -Clay M.

"I like their manner of service, professionalism, and they're always polite and willing to listen to what we have to say about the car and they do pretty good work as well" -Larry M.

"They're great, they're honest, they do it and it's done" -Patricia M.

"Excellent work and always professional with me" -Ruth M.

"They don't jerk me around, they're upfront and it gets done" -Kirk O.

"I think a 10 is self-explanatory" -Tim S.

"Honest, and usually pretty accurate" -Mike S.

"I think they have enough experience behind them" -John W.

"They're realistic, they don't mess around either" -Dean W.

"Customer service, quality mechanics"
-Ohlen A.

"They have integrity and good customer service" -David A.

"They've been around a while" -Jan D.

"They're done when I need them to be"
-David F.

"They do a great job, used them for sometime now" -Dick G.

"The work they've done for us" -Jean H.

"They're pretty good and they'll tell you everything upfront" -Dwight H.

"They get the job done in a timely fashion"
-Joyce K.

"They're convenient and it's not mandatory to leave the car all day" -Kathleen L.

"They can always find the problem immediately and they call us first" -Nadine L.

"They'll call me if there's something different than what we discussed" -Gary M.

"They're on top of things, proactive" -Tom M.

"They know what they're doing" -Patricia M.

"I get a direct line to the mechanic" -John M.

"We trust their work" -Mike O.

"They're efficient and their diagnosis is usually right" -Tom P.

"Great work, qualified people" -Landrus P.

"Very good work and they're always polite to me" -Mrs. C.P.

"They're pretty good, they'll at least tell me what's needed" -Laura R.

"They're dependable, efficient" -Cliff S.

"They're quick, mechanics are helpful" -David S.

"I know they're capable of finding the problem and fixing it" -Bill S.

"Customer service, they manage to get me in and out on time" -Fen W.

"They'll work with me based on my time frame" -Laura W.

"Quality of their work" -Dwight Y.

"They stand behind their work" -Cain A.

"They're close to my home, and there aren't very many choices, so they're a pretty good choice" -Leslie A.

"They pretty know their business" -Ron B.

"They're the experts" -David B.

"For the most part they're nice and the work is pretty good" -Jacqueline B.

"They're honest, don't try to sell me things I don't need" -Lily C.

"They're convenient" -James C.

"They're thorough, get the job done" -Clare C.

"Convenient, quick turnaround" -Cal D.

"They're good at what they do" -Barbara D.
"They're pretty good, they get done on time"
-David F.

"They're fair" -Mary G.

"They're thorough, and give accurate information" -John H.

"They're punctual about when it'll be done" -Thomas H.

"They do what they say they will" -Jeff H.

"They do their best to get you out on time" -Shawn J.

"They're honest" -Alan L.

"They're prompt and they don't make a mess of your car" -Kheay L.

"The people are friendly and they're good at what they do" -J.L.

"They make an effort to get my car done in time for me to pick up my kids from school" -Colleen M.

"I can actually talk to the mechanic that worked on my car, no middle person" -Holly M.

"They seem honest and they do okay" -John M.

"They'll work with me, honest" -Denise P.

"I think 8 is a fair rating, they're a fair shop"
-Carrie R.

"They're pretty thorough, prices are average" -Don R.

"They do okay" -Donna R.

"I like the work they do, it's reliable" -Anita S.

"They're upfront, pretty much tell it like it is"
-David S.

"I work in that area, so it's convenient for me to leave my car there" -Ruby T.

"The work they do I guess" -Karen W.

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