Insulation

Contra Costa County

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What did you like best about McHale's Environmental Insulation Co., Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 7/10/06 and 3/19/2008. Customer last names have been initialized for privacy. 

"Everything went as planned. I called to schedule an appointment, and they called back and confirmed the appointment. When they came to give the quote, they were on time. They were on time when they did the work. They cleaned up after themselves. It was a good job and a good experience." -Mary F.

"They were prompt and very professional and considerate, and considerate. They did a very thorough job." -Melinda P.

"They were very efficient. They didnít goof off or anything. They were very professional and I was very pleased with their work." -Jean A.

"They came in and got the job done on time. It was inexpensive, as far as I was concerned. When I got home, I was happy they were gone and the job was done." -Ray G.

"They were quick, efficient and lived right up to their commitments. I thought they did a pretty good job." -Chris D.

"They were friendly and on time. They did everything that we asked, and they finished under budget." -Molly B.

"They were quick and polite. They cleaned up nicely, and they handled everything well." -Jean H.

"They were very customer focused. They came when they said they would come. They did an excellent job, and they cleaned up after themselves." -Garrett G.

"They put insulation in our attic. They said we wouldn't be able to store things in there anymore. They said they could build us a storage platform for an extra hundred dollars. I liked how flexible they were." -Sandy G.

"They were on time, and they helped me with the paperwork. It was wonderful." -Joyce C.

"They did the job and cleaned up with no problems. They just did a great job." -Howl R.

"They came when they were supposed to, cleaned up, and they did exactly what they said they would do." -Carol N.

"Everything they did worked. The house is warmer. They were prompt and clean. I thought everything was fine." -Robert W.

"they were cooperative, clean, and professional." -Jim B.

"They were fast and efficient. They also did a great job of cleaning up." -Richard N.

"They were on time, courteous, and clean." -Jim S.

"Their service, honesty, and reliability" -Bernadette O.

"They did what they said they would do." -Larry M.

"They were very helpful. They gave me a lot of advice, and they showed me how to do things. The guy was very friendly. The people in the office were friendly and supportive too." -Dolly H.

"They have good customer service, and they are good at communicating." -Laura D.

"They were conscientious, professional, and they followed through." -Michael O.

"Their product works. It made my house warmer." -Lisa P.

"I thought he was really knowledgeable and personable." -Kim F.

"The guy that came out was very nice and knowledgeable. He wasn't pushy. It was just a nice experience." -Anna B.

"They were professional." -Joe H.

“They came in quickly and did a very clean job.” -Ronald A.

“They were timely, flexible, and ready to work with us. They also planned according to our needs. They accommodated us and everyone was very professional.” -Hatem A.

“The people who did the estimate and the crew were all very nice, accommodating and professional.” -Larry A.

“They are always ready to help me when I need them.” -David

“I was thrilled with them because they were on time, clean and they did a great job.” -Mrs. B.

“They're on time, and they do the work they're supposed to do.” -John

“I thought they were good all the way around. The crew and the estimator were great. They went out of their way to help me through the approval process.” -Walter B.

“They did everything they said they would do.” -Lance B.

“They answered all my questions and did everything on time. They also cleaned up everything.” -Henry C.

“I liked the response time, efficiency, and professionalism.” -Brent

“They were very professional, and they showed up on time. They did a good job.” -Sherry C.

“I used several subcontractors for a large project, but they were definitely the most professional. They were on time, and they did great work.” -Chuck C.

“They're very punctual, and they accommodate me on a short notice.” -D. C.

“They paid attention to details and made sure they understood the job I wanted done.” -Denni

“I liked their willingness to be flexible with the schedule. They also did what they said they were going to do and cleaned up afterwards.” -Dan F.

“The timeliness in getting the job done” -Janet H.

“They lowered my PG&E bill by more than eighty percent.” -Sandra D.

“Promptness and good clean-up” -Dave D.

“They were very professional, and they came in and did a good job at a fantastic price.” -Jim E.

“They were prompt, and they took care of business. I liked their no-nonsense attitude.” -Jonathan E.

“They were easy to do business with.” -Sharon F.

“Everyone I dealt with was professional, courteous, and helpful.” -Julie G.

“They did a good job.” -Enricka G.

“I liked the service, The guy who did the work was very polite, calm and he did exactly what he said he was going to do. I appreciated his punctuality and professionalism.” -Charles H.

“The person they sent out came with a lot of tools. He was very polite, and he explained everything thoroughly. They performed the job and billed me according to the quote they gave me. It was very polite service.” -Patricia H.

“They did what they said they would do on time.” -Nicki H.

“Their quick response and flexibility” -Bob W.

“I liked their workmanship and punctuality. They treated me very fairly and answered all my questions.” -Hooman J.

“They were on time.” -Dimitri K.

“They did a nice job.” -Mike

“I liked the job they did. They were neat and clean.” -Sandra L.

“I liked the product, the salesperson, the clean-up, and how quickly they did the job.” -Adriana L.

“The service” -Ray L.

“It was great service. The turnaround time was fast, and the people were nice. They even helped me with the PG&E papers.” -Laura L.

“I got great service. They were here on time, and they did a good job.” -Leith

“The estimator was a very nice guy. He was so nice that I wanted to invite him to our party. The work ended up costing less than I thought, and they did good work. When I call Tom, he always answers. I appreciate that in a small business.” -Scott M.

“They're on time, and they've always done a good job.” -Anthony

“They were responsive, and the price was fair. They did quality work.” -Dave L.

“They returned my calls and did the work quickly.” -Robert M.

“The customer service was exceptional. They did what they said they were going to do, and the price was right.” -Angela O.

“They were organized, and they returned my phone calls.” -Van

“They gave a concise estimate of how long the job would take. They were also on schedule, and they returned my phone calls right away. They were very customer service orientated and easy to talk too.” -Gabby S.

“They're prompt and the service is fast.” -Rolando S.

“They came out immediately. They also returned phone calls and gave us a fast quote. The work they did passed inspection without any complications.” -John T.

“They were punctual.” -Dirk V.

“They were quick, efficient, and they explained everything to me.” -Al V.

“The customer service and the finished product” -W. C.

“They were very responsive, honest, and they told me that I didn't need the whole house insulated.” -Leslie W.

“It was easy to schedule. They were very polite, and they did the job while I was at work. They also cleaned up, and the product was great. Tom was wonderful.” -Anne Marie S.

“They're very prompt and clean.” -Rob S.

“They did a good and complete job. The quality was excellent.” -Albert

“Good service, quick response, and nice people” -Mike

“Their professionalism” -Bill B.

“I thought they were competent and professional.” -Leo B.

“They were on time and clean.” -Ronnie C.

“The customer service” -Bridget C.

“They cleaned up after the job.” -Curt

“They were very responsive.” -Tom C.

“The price was good, and the salesman didn't pressure me into anything.” -Rich C.

“They were good all the way around. They provided us with good customer service, the work was good, and they followed up when there was something that I needed to clarify.” -Greg F.

“They were efficient, prompt, reasonable, and easy to work with.” -Tim F.

“They were fast, the prices were reasonable, and they did a good job.” -Steve F.

“Their promptness in getting the work done” -Dennis G.

“They did good work. They also responded quickly when I called them.” -Mrs. G.

“They did the job quickly and thoroughly. They came in, did the job, and left in a short time.” -Dan H.

“They were nice.” -Denis J.

“The guys were very friendly.” -Henry L.

“The owner was very responsive, flexible and helpful. They did what they were supposed to do.” -David M.

“When I called them, I got to speak to someone who could help me.” -Phyllis O.

“They handled the whole thing without the need for me to get involved too much.” -Cameron P.

“They were informative, friendly, and they did a good job.” -Matt S.

“They were professional and timely.” -Jennifer W.

“Tom McHale was very fair. They were all honorable people.” -John S.

“I liked the idea of the product. I also thought that the price was competitive, and they cleaned up after themselves.” -Michael C.

“Responsive and friendly” -Mario A.

“The guy who did the bid was very good.” -Cindy A.

“They were quick, and they got the job done.” -Pete B.

“The way they handled the PG&E rebate” -Loudette B.

“They're very responsive and easy to get a hold of.” -Mano C.

“They did a good job. They were prompt, and they finished on time.” -Don D.

“They were friendly, polite, and they seemed to know what they were doing.” -Joe F.

“They were knowledgeable about what was needed.” -Jodie G.

“They were good workmen, and they got to business right away. They took care of everything.” -Robert G.

“The guy who came out to do the estimate was good.” -Milton H.

“They explained the prices, and all the different options. They also helped me sorting out the priorities.” -Greg H.

“I liked the price, and they were here on time. They also did the job quickly, and they were courteous.” -Jeff J.

“When it came to scheduling, they were very accommodating. I also liked their ability to improvise when there was a problem.” -Krueger B.

“They were on time, and they did a good job.” -Angie K.

“They came on time.” -Patricia K.

“They were on time, and they followed through according to the contract.” -Mike M.

“They were fast, efficient and courteous.” -Sergio M.

“It was a tough job, but they kept at it to the end. They did a good job.” -Bill M.

“They were on time.” -Mike B.

“Prompt service” -Steve

“I was happy with the final results. Also the bug insecticide they shot into the insulation worked well.” -Ray B.

“They were here when they said they would be, and they were friendly.” -Manuel D.

“The scheduling was pretty good, and they got the job done on time.” -Chei

“I liked the fact that they came on time.” -Elvin A.

“The guy who did the estimate was good.” -Joyce D.

“They came when they said they would.” -Eileen K.

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