Mortgage Brokers

Contra Costa County

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What did you like best about Mason-McDuffie Mortgage Corporation?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 9/28/06 and 4/1/2008. Customer last names have been initialized for privacy. 

"Pat was easily accessible and very nice." -Ardith T.

"It was quick and convenient. It went smoothly. Before I knew it, it was done." -Christine J.

"I liked the guidance of JR." -Diana M.

"They handled everything. They were very thorough." -Jerry S.

"I can always contact them. They are always available." -Kien C.

"Craig was easy to work with. He was on top of everything." -Thomas M.

"They were good." -Maurice M.

"I really liked the way they communicated. They kept us up to date." -Nicholas T.

"Their hands on and the personal service, I like the personal touch. They are very responsive. There is a lot of sympathy and empathy." -Paul J.

"I liked the initial broker I spoke with, Jimmy Spent." -William V.

"Their agents did quite well with me." -Antonio B.

"I thought they were very professional. Things went very smoothly." -Clarence B.

"Friendly personality" -Donald M.

"The convenience of the credit union." -Fred S.

"JD, our broker, was awesome." -Allison C.

"They were quick." -Christopher C.

"It needed to be done quickly and they performed." -James E.

"They were very courteous and they worked with us." -Rosalind B.

"They did extra work at the end." -Shirley A.

"I got the money." -William G.

"The accomplishment" -Alan W.

“I liked Marie, the agent who helped me. She was really nice.” -Jennifer G.

“They took the time to work out the numbers and answer questions. This was my first purchase, and Marie Dibiasie was my agent. She didn't rush me.” -Gregory S.

“The customer service and availability” -Joseph C.

“I liked my agent.” -Brett G.

“They were on top of everything, and let me know what was happening every step of the way.” -Jennifer H.

“They were very efficient.” -Jerry R.

“Ed was very nice. He didn't pressure me, and he got the job done in a short period of time.” -Alfred R.

“Knowledgeable” -Sophie M.

“They were great. They did what they were supposed to do.” -Loretta Q.

“I liked their professionalism. Everything was in writing, they gave me a lot of options, and they followed through.” -Robert S.

“I liked that it was quick and easy.” -Keith R.

“It was fast, and they were friendly.” -Clinton L.

“We've been doing business with JD Woodriff since he was with the other company. He has always provided us with exceptional personal service.” -Stacey G.

“They were quick. I got my loan very fast.” -Gladys F.

“I liked the excellent customer service, their patience, and attention to detail. They were wonderful. They explained all of my options. I've never bought a houseboat before, so it was good to have them explain everything.” -Catherine M.

“The entire process went smoothly, and there were with no surprises.” -Iris V.

“I thought Melinda Morgan was on top of things. She knew what was going on in the industry and what was available. Her communication skills were really good. She was very attentive.” -Sally D.

“If I had any questions, hey would explain everything to me in a way that I can understand. They even sent me a gift at the end of the process.” -April H.

“It was a good loan. I talked to my friend about getting a loan from them.” -Sabas P.

“Dealing with Bill Simpson” -Oronzo C.

“I liked their follow-through, and the fact that they let us know what was going on.” -Joshua B.

“I liked the fact that they helped me out of a terrible financial jam. They were so helpful.”
-Janie K.

“Everything was on time and on schedule.” -Harveyette N.

“Everything worked out better than the last mortgage company I used. They seem to have more options.” -Luis V.

“They were able to do a difficult loan that no one else could do.” -Troy J.

“They were on top of everything. They used plain language, and I felt like I was on the same page with them. They were upfront and honest.” -Eric J.

“The person I was dealing with” -Maria T.

“They got me the loan quickly.” -Jorge H.

“The person that I dealt with always called me back. She was honest and communicated well.” -Andrew G.

“I liked the personal attention that Jimmy Spence and his assistant gave me. They had a good feel of what I wanted and answered all my questions. If there is a possibility of saving money, they let me know.” -Clifford T.

“The people I dealt with were personable, available and prompt. They answered questions in layman terms.” -Karen K.

“They're focused on client service, and they respond quickly to questions and e-mails. They always gave me very thorough information.” -Sandra G.

“They answered all my questions.” -Cintia Q.

“I was very comfortable with my consultant, Melinda Maras. She did a great job.” -Monique J.

“Ed Jefferey and Luke were very friendly and easy to work with. They helped us get a good loan.” -Jose D.

“Margie” -Maria L.

“I would give them a rating of "12" if I could. I have nothing but good things to say about them. The agent who worked with me was very professional.” -Pamela D.

“They were very responsive.” -Ryan A.

“I liked the attention to detail and their responsiveness.” -William N.

“I thought Greg Heffron was very professional. He did everything he said he was going to do, and he guided me and my family in the direction of what we needed. He is definitely an asset to the company.” -Hayme L.

“They are very professional and honest.” -David G.

“Their communication” -Chester C.

“Ms. Maras was really nice.” -Octavio C.

“They were very informative, expedient and diligent. They gave me the best options.” -Julie J.

“The efficiency of Bill Simpson and the on-time performance” -Timothy C.

“I liked dealing with Jonus Champion. He was very knowledgeable and gave me quality service.” -Andrew W.

“They kept us abreast of the loan as it went along. They also let us know when they needed something pertaining to the loan. Overall, they were very available.” -Chance G.

“I liked the person who got me the loan.”
-Ronald B.

“Brian Lynchee, my broker” -Trisha G.

“The friendliness and willingness to work with me” -Jon H.

“The service was good. They helped us with the whole process.” -Sanjay C.

“It was quick. They got the job done quickly.” -Vanessa L.

“The agent was very helpful and always available.” -William H.

“Communication” -Juanita R.

“Kaveh was outstanding, very informative, and he didn't pressure us into anything. He worked hard to find us the best loan that fit our situation.” -Bryan A.

“He was good. He explained everything, and he was not pushy. I got what I wanted.” -Anthony E.

“The person I worked with was pretty helpful in securing the mortgage.” -Elbert H.

“Personal customer service” -Robert R.

“The best thing about the whole experience was Brian Lynchy.” -Jasen C.

“My broker took care of everything I needed.” -George T.

“JD Woodson was very nice, and he did a lot of personal contacts for us.” -Carolyn R.

“The communication was good.” -William S.

“They looked very hard at my financial situation to make the loan work for me. We weren't the perfect candidate, but they set it up right and gave us some ideas to make it work. We were finally approved. The other two mortgage companies we went to said it wasn't possible.” -Cynthia W.

“I liked their responsiveness, and they had answers to all of my questions. I worked with two really great people. I appreciated their professionalism and willingness to work with me.” -Kimberly J.

“Every time I had to contact them, they were very friendly and efficient. They handled everything very professionally.” -Ann V.

“Their courtesy and attention” -Henry A.

“Their willingness to work through the various tough issues that arose” -James R.

“They were available most of time, and they responded to phone calls in a short period of time.” -Bryan M.

“The broker was fantastic. He gave me expert advice, and he had a strategy and a plan. I had no problems with him at all. When there was a problem, it was with the bank.” -Nigel R.

“I liked their honest approach, and they worked with me on the loan options that were available for me.” -James W.

“The person that I worked with. She was helpful, upfront with everything, and she had a nice personality.” -Beth D.

“I was treated very well, which I really appreciated. They got me into something I didn't think I could get into.” -Dennis M.

“They seemed to get the job done, and that was what I was looking for.” -Wendy G.

“I liked the quickness in which they handled the loan.” -Jacob M.

“We had two representatives help us. Both Brian and the other person followed up well with things.” -Michael K.

“It all went okay.” -Carlos R.

“I liked the fact that they were willing to work with me in terms of time and location.” -Linda K.

“They took the time to look for the best loan I would qualify for.” -Reyna R.

“The guy we worked with was very personable.” -Nicholas M.

“They were straightforward, and they facilitated the process well.” -Douglas H.

“The personnel who worked with us” -Barbara C.

“The personal service I got from them” -Amado A.

“They responded to us quickly.” -Harry W.

“Jimmy Spence was very knowledgeable.”
-Daniel S.

“Their honesty” -Steven B.

“Good rates” -Bud F.

“I like the team that I worked with. They were very nice.” -Lyn C.

“They were very nice, and they helped me getting everything I needed on time.” -Francisco T.

“The broker we worked with was very easy to contact.” -Ruth L.

“It was quick and easy.” -Kay K.

“He answered my phone calls.” -Jeanne M.

“They got us through it.” -John H.

“Bill Simpson did the best he could to disclose the terms and conditions we were getting.” -Shirley K.

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