What did you like best about Horticultural Services, Ltd.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/27/2005 and 10/7/2008. Customer last names have been initialized for privacy.

"Chris Chapman is very nice." —Kelly B.

"The owner is very knowledgeable and friendly. He is very helpful as well." —Sabrina B.

"They were thorough and clean." —Andria B.

"He had a great follow-through, he answered phone calls, and he was very patient. There was absolutely no pressure. He was able to deal with it while I was on vacation. He also seemed very knowledgeable about my options." —Marcia D.

"They knew what they were doing, and they cleaned up their mess." —Mrs. E.

"I like that Chris really takes a personal interest in the job to ensure that it is arranged properly." —Bobbie J.

"The service is good. They have reasonable prices." —Greg L.

"They are professional." —Harry M.

"He was wonderful and very accurate about what he could and could not do. He could have just cut a tree down like others would, but he didn't and advised me that I would be exposed to beetles. His crew was clean. They did an excellent job." —Cecilia M.

"They are fair, and they do really good work. They are very nice people." —Will M.

"They were quick, honest, and professional." —Mike P.

"They are very prompt." —Louis W.

"He was very personable and prompt. They cleaned up really well. I was very happy with them. I had a very large and old amber tree. They showed me that the tree was in distress. They cut a lot of the weight off of it. That was very good." —Cecily W.

"Their prompt service" —Alma D.

"The professionalism of the job that they did and the tree that they serviced is a lot more balanced than it was before. He seemed to be very knowledgeable about what needed to be done." —Andrea K.

"The guy they sent out was very responsive." —Joy O.

"Their quality and promptness" —Jean R.

"They showed up when they said they would, and they did what they said they were going to do." —Kathy P.

"Their timely response, and they delivered what they promised. They exceeded our expectations." —Anne B.

"I liked that they left my place cleaner than when they got here. They did some very thoughtful things around my yard. They emptied my yard bin and took my Christmas tree away. What more could I have asked for?" —C. C.

"They're competent, knowledgeable and they explain things clearly." —Paul D.

"I thought they were very thorough and clean. They came ahead of schedule." —Jean G.

"On time, straightforward and honest" —Russ H.

"How well they cleaned up" —Hank H.

"I liked their professionalism. They knew exactly what they were doing. I am very satisfied with their services and I highly recommend them." —John K.

"They know what they are doing." —Jack L.

"He arrives when he says he is going to and does the work. He does what he says he is going to do. He is effective, efficient and accurate." —Pam M.

"They did a good job and came when they said they would." —Bridgit M.

"Their knowledge, they were able to schedule quickly." —Nora P.

"Their quality of work and the amount of time that it took them to get here to do it" —Debra T.

"They knew what they were talking about. They did what they said they were going to do. I was completely satisfied." —Cinda T.

"I didn't have to be here. They got it done and it worked out really well. They were quick." —Debbie B.

"They were polite, quick and they did everything that was asked of them carefully." —Daniel C.

"They were prompt. They came here when they said they would be here and did exactly what they said they were going to do. They seemed very knowledgeable and left the area very clean." —Richard H.

"They were very professional. After they decided what needed to be done, they came and did it." —Patrick M.

"I thought the quality of the work was good." —Mary F.

"Their professionalism, they got the job done well." —Becca L.

"The owner, Chris Chapman, took his time to explain it to us. He was very helpful." —Chuck L.

"That they came and did what we asked them to do, they did it promptly and effectively." —John M.

"They did a pretty good job." —Steve V.

"Their price was good. They didn't accept payment until they completed the job." —Susan B.

"They were prompt and they cleaned up after themselves." —Robin M.

"All the free stuff they gave us in the beginning and the book they sent me" —Jean Y.

"They were very professional, and they did what they said they would do." —Barbara A.

"They came in, did the work, and cleaned up after they were done. They did a good job." —Marsha W.

"They are dedicated, and they know what they are doing." —Ben S.

"He was responsive and knowledgeable." —Andy S.

"They were responsive, and they came out when nobody else could. They did excellent work." —Mike B.

"He was on time, and he did more than what he needed to do. He even cleaned up after himself." —Eric M.

"He is professional, knowledgeable, and he does a great job." —Kathleen H.

"He is very knowledgeable. They are very neat and prompt. His crew is nice and they are competitively priced." —Barbara C.

"He gives accurate estimates, and his people work fast without leaving anything behind." —Mary D.

"He did a terrific job. He was also responsive and easy to work with." —Carol S.

"He did what he said he was going to do." —Carla P.

"They do what they say they are going to do." —Leonard B.

"Everything went as planned, and they were very knowledgeable." —Bruce H.

"They were timely, and they did a good job with the clean up." —Steve H.

"He was knowledgeable and professional." —Carol R.

"He is just wonderful. I love his professionalism, and how knowledgeable he is." —Paul D.

"He is dependable, punctual, and he does great work. Chris is the type of person you would want as a friend." —Carol S.

"He was prompt in returning calls, and even though he was busy, he was able to fit us in." —Ed F.

"I liked his honesty, knowledge, and his prices for big jobs were reasonable. Also, his crew was very good, and they did a good job of cleaning up." —Jim B.

"He was very good at diagnosing problems with our trees, and he was able to explain clearly what he needed to do to solve those problems." —Carol F.

"He is one of the few contractors I know who is consistent in showing up on time, and he do what he says he is going to do. He is efficient, clean, knowledgeable, and he has a good bedside manner." —Don W.

"He is easy to work with, on time, knowledgeable, and able to give us good advice." —Michelle P.

"He is knowledgeable, approachable, likeable, and very professional." —Mike W.

"He did a nice job. The turnaround time was quick, and he was very professional and friendly." —Mr. W.

"He is professional, honest, and he does very good work. Also his prices are reasonable." —Mike M.

"Because he is an arborist, he was more knowledgeable than the other tree services we got bids from. He had good ideas, and he gave us very good advice." —Rick A.

"He is honest, and he knows his stuff." —Evelyn M.

"He is prompt, knowledgeable, on time, and he returns phone calls. He is better than the tree service I used to use in all aspects. I'm a very picky person." —Rhonda R.

"They did a great job on our tree. It looks great." —Brent S.

"Chris is the best. I like everything about him and his crew." —Ulla P.

"He did what he told us he would do without any problems." —Justin K.

"They were excellent!" —Joe S.

"I liked his punctuality, and he did what he said he would do." —Ned S.

"He is very responsive, professional, and easy to work with." —Eric W.

"He seemed to know what he was doing, and he corrected the problem with my tree. He was quite nice and professional." —Debbie B.

"He did exactly what we asked." —Sean H.

"He was honest, and his crew was very good. He came out, gave me a clear estimate, and they cleaned up well after they were done." —Susan K.

"I liked the way they handled things." —Barry C.

"I liked that he came over, and he answered a lot of questions about trees that he wasn't going to work on. They did the job in a timely manner, and they cleaned up very well." —Elmo G.

"Knowledge, promptness, and professionalism" —Vicky G.

"He was very knowledgeable, on time, and trustworthy." —Margaret W.

"They were on time, and they did the job as specified. They did a great job." —Kim B.

"They cut the tree quickly, and the job didn't take too long." —Jose B.

"His price and his work were perfect." —Arlene R.

"He did a great job." —Bob K.

"He is very confident, and his crew works very well. They cleaned up nicely, and they seemed very reliable. We were very pleased." —Bill R.

"He was very knowledgeable, and he took the time to talk to me about the trees." —Janet P.

"He met our needs. We had a situation where the machine got damaged, so they took it back and came back when they said they were going to. The crew was super." —Greg M.

"It turned out right." —Mike C.

"He had Integrity, his price was good, and he was very straightforward and impressionable. His crew was also great to work with." —Ken B.

"He was very knowledgeable, and the crew was very neat and prompt. Also his prices were competitive." —Tiffany B.

"He was very knowledgeable, and he did a great job of taking care of the trees." —Marilyn K.

"He was an expert, and he answered all my questions." —Tina T.

"They were very careful not to smash my under-story plants. He did a very good job, and he knew a lot about palms." —Dick D.

"The quality of his work" —Bob M.

"They were all great. They met my needs, and he explained things to me so it made sense. I was thoroughly satisfied." —Pam M.

"They were quite friendly, and the crew was great to work with." —Cindy W.

"Everything he said was going to happen happened. I liked that he was confident he could do the job. We ended up paying exactly the price he initially quoted us, and he did a great job. His crew was efficient, and they cleaned up afterwards. He was careful with a big plant, and even my neighbor was happy with his work." —Jeff D.

"He was prompt, and he got the job done." —Dan S.

"He was very personable, and we felt confident in his work." —William K.

"He is level headed and easy to work with." —Barry R.

"I like his intelligence, and I really like Francisco." —Joe R.

"They were very professional, efficient, they cleaned up, and the team he put together for the job was great. He was 100% on top of the bid he originally gave us. They give excellent customer service, and I would recommend them to anyone." —Michael W.

"They do good quality work, and the clean-up is also very good.” —Bob W.

"I liked their knowledgeable, reliability, and they did good work." —Mel P.

"Chris was great. He was prompt, dependable, and he did a good job." —Melinda G.

"They did a good job, they cleaned up after they finished, and they were dependable." —John M.

"He got it done, and he didn't try to do things that didn't need to be done." —Marcelo Q.

"They were punctual, and they seem to know what they were doing. Also they cleaned up when they were finished." —Michelle C.

"They are straightforward, thorough, and easy to work with. They also followed through well." —Jim C.

"He is very professional." —Bruce C.

"They were neat, prompt, and they seemed to know what they were doing." —Susan K.

"He did the job exactly as he said he would do it." —Brad D.

"He was on time." —Liz J.

"He did exactly what he said he would do. He also made sure he and his crew didn't wreck my lawn." —David C.

"He and his staff were very friendly, and they showed up on time. They did a really good job, and they did what I asked for. Also he made sure his crew knew exactly what needed to be done. They also cleaned up after the work was done." —Gordon W.

"They were receptive when I asked them to do things." —Suzanne N.

"They came in, did a good job, and cleaned up well." —Mike P.

"The quality of work was very good." —Robert W.

"The quality of the work is pretty good." —Stan C.

"They are ready, steady, and knowledgeable.” —Ann V.

"He was reliable, his crew was good, and they cleaned up well." —Maureen D.

"He seemed to know what he was doing, and he gave me some good advice." —Arnold P.

"They seemed professional and neat." —Mindy G.

"It was a job well done." —Zita R.

"They were on time, and they finished the job quickly." —Cory B.

"He is professional, and he does a good job." —Ellen J.

"They were very neat, cheerful, and everything was cleaned up well. They were laughing a lot, and I liked their bid." —Matt H.

"He was very knowledgeable and responsive." —Rae B.

"He was the only tree guy who could name the kind of tree I had. He explained how what I wanted was not the best thing for me. He was on time, he cleaned up, and the job was well done." —Cynthia W.

"He seemed to know what was needed to be done." —Mr. A.

"He showed up on time and did what he was supposed to do." —Skip S.

"He was on time, he cleaned up the mess, and he knew what he was doing in regard to trees." —Flavia K.

"I liked the fact that they came out quickly to spray, and they got the problem solved." —Marcy P.

"He does very good work." —Margarita V.

"He was very friendly, and he saved a branch.” —Mary K.

"They knew what they were doing, and I liked the quality of work.” —Lesley S.

"He was very upfront." —John P.

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