Insurance – Employee Benefits

Contra Costa County

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What did you like best about Hodges & Russell Insurance Services?

The following are verbatim customer responses from research that American  Ratings Corporation conducted between 7/15/2002 and 5/7/2008. Customer last names have been initialized for privacy. 

"Every time I've called with questions, they've been easy to deal with and answered my questions. They are very knowledgeable." -A.M.S.B.

"The whole staff is very helpful and responsive." -B.S.

"The depth of knowledge they have of their services" -B.P.

"The people I work with are very knowledgeable and helpful." -B.B.N.B.

"They are very helpful and knowledgeable. When I call them, it is taken care of right then and there. There is no waiting. They take care of business." -C.L.

"We get what we bargain for. The service has met my expectations." -C.I.

"Dave Hodges has a great personality and a good follow-through." -C.C.

"The whole works, he has a good team. They are very effective." -C.W.D.C.

"They have great customer service." -C.S.C.

"When I ask a question, they respond right away with a detailed explanation." -F.E.

"They are very knowledgeable and responsive to my questions." -R.L.B.C.

"I like the fact that when I call, they answer and figure out the problem." -R.H.

"They are careful, on time, and ahead of the curve when informing us of things." -S.H.C.C.

"The personal service that they give, and they look ahead." -S.D.C.I.

"They are very thorough and prompt to respond." -A.C.G.F.

"They are very responsive and supportive. They walk our insured employees through the process of utilizing the product." -A.F.C.C.

"The customer service, they get back to me on any issues I have. They are very helpful." -B.I.

"David is concise and thorough with the information." -B.R.

"I've used them for many years. Valerie is always very helpful." -M.D.C.

"They are customer service oriented. They respond to our questions and needs in a timely manner." -M.C.C.

"Their ongoing customer service is excellent. Valerie Herrington is phenomenal. She responds extremely quickly, is always very accurate, and she stays on top of it. I really appreciate her and so do our employees. We've had a long relationship with them. We love them." -D.B.

"Their knowledge of our specific industry needs" -H.N.C.

"Knowledge" -W.R.

"The plan saves our employees a lot of money. David and Valerie are very knowledgeable about the industry." -I.R.

"They provide good service." -A.B.P.

"Their availability" -Joel A.

"They network and get involved. They are responsive" -Derek A.

"They respond quickly" -Carol A.

"They do what is expected of them" -James C.

"I don't have the time to continue with this" -Robert F.

"They are responsive" -Amanda G.

"The knowledge and patience" -Michael L.

"Friendly and professional" -Barbara R.

"They are very nice and always respond when you need information" -Joy P.

"They follow up with you, they make sure you understand the answer, they're very very professional and courteous" -Eleanor P.

"Knowledge and personality" -Paul H.

"They treat you as an individual" -Laverne N.

"They are experts at what they do, their depth of knowledge" -Brian P.

"How quick they are to respond" -Tabitha W.

"We had some problems with one of our employees who needed special care insurance and they spent days and hours on the phone trying to make that happen" -Wally M.

"We get service immediately from them, he spends the time explaining things, our questions are answered, he doesn't waste time" -Karen T.

"Friendly attitude" -Teresa P.

"Their office manner when you call they take care of things immediately" -Anne M.

"They return calls promptly, they've always got an answer for us when we call, they don't say I'll look in to it and get back to you" -Lori S.

"Personal service, when I call I get answered, he really handles it" -Margot W.

"They're very pleasant to work with" -Lezah J.

"Promptness to solving problems in the insurance industry" -Randy V.

"Service. They were very very good helping us get set up" -Tom G.

"They answered my questions" -Lenora A.

"They try to give us the best rates" -Robert B.

"They can answer your questions" -Frederick B.

"They are responsive. You don't have to wait two or three days to get an answer" -Melvin D.

"I don't know" -Holly F.

"They are great at explaining and answering questions" -Donna F.

"They got us some pretty reasonable rates"
-Stephen G.

"Easy to work with. Responsive and knowledgeable" -Russell H.

"You can call and get an answer which is rare these days" -Jorge J.

"They are responsive and have good customer service" -Bernice K.

"I don't really know. I guess they respond fast" -Leslie C.

"They are nice and work hard for the customers" -Monty O.

"The customer support, they explain everything to you thoroughly" -Dana W.

"Respectful, professional and responsive" -Debbie J.

"The service is good. They are professional and helpful" -Brad S.

"I don't know, maybe our Controller should answer that question" -Lyn K.

"The response is always good" -Barbara M.

"They are available" -Judy M.

"They don't bug me" -Suzanne V.

"Very professional" -Bruce R.

"Informative, if they switch you to other companies, to save you some money, they let you know. You don't have to call them and tell them to do it. They're just fabulous" -Sharon C.

"I happen to like Mr. Russell, I think he has a good demeanor" -Matthew S.

"I like that they provide information and solutions as opposed to sales pitches" -Bill O.

"I get the feeling they're looking out for our best interests" -Ken W.

"I guess they do a good job of keeping us informed" -Deanna A.

"They are professional and available" -Robert C.

"Nothing really. I don't have too much communication with them" -Norma D.

"They spent time with us to answer our questions" -Shawn D.

"They seem to care. They are quick about getting back to you" -Esther F.

"They are very informative" -Elke H.

"Professionalism" -Kylie K.

"I think they are good at what they do" -Ruth M.

"I don't know if there's anything to like about an insurance company. It's just something you have to have" -Douglas P.

"They are responsive" -Santiago S.

"Honesty, seems upfront. We hardly ever use him except as a reference for Blue Cross. But I guess he's still there, haven't seen or heard from him in 5 years" -Craig W.

"Helpful when you need them" -James Y.

"Prices" -Russ V.

"I think they try hard to please the customers" -Anne B.

"The personal service" -Patrick S.

"Their information given to us for the best insurance for our employees here" -Henig Dental

"They're responsive to our questions" -Faith T.

"He has patience in explaining and answering the questions that I had" -Jeff J.

"They are responsive and easy to contact" -Rick H.

"Personable service, they're on the ball" -Marlys L.

"We only carried them for a short time, they were there when we needed them" -Tina P.

"I've known Dave from before, he's very personable, easy to work with and his staff is really strong" -Corliss L.

"Not sure" -Jeff B.

"They pay attention to what we want" -Bobby G.

"I don't have anything that I like best"
-Leslie S.

"We know them so they're kind of friends of ours" -Don R.

"I like Dave and his one person-staff, Valerie's really easy to deal with" -Dennis P.

"I have a life insurance policy with them. They never communicate with me, I never communicate with them" -Richard B.