Glass

Contra Costa County

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What did you like best about East County Glass & Window Inc.?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 06/05/07 and 12/16/2008. Customer last names have been initialized for privacy. 

"They did what they said they were going to do." —Linda M.

"They were quick, and when I asked them to do a couple of extra things, they did them. They were very careful, and they told me what they needed to have for the job to go smoothly. They were in and out, and their prices were good." —Robin M.

"The quick service, and they pay attention to me. They remember my name. He always has a good attitude, and the work is very clean." —George O.

"They are close, and they do pretty good work." —Betty P.

"They were pretty good, just responsive and professional. They were also very clean." —Debra P.

"It is close to home, and it is a Pittsburg-based glass company." —Roberto P.

"They did what they were supposed to do, and they did it in a timely manner." ñD.S.

"They are punctual, and they do what they say they will do." —Mike S.

"They were pretty responsive when we talked to them, and they were pretty prompt with the installation." —David T.

"The service was good. They communicated with me well." —Steve W.

"I guess it would be their professional work" —R.F.C.

"The service, every time you call, they come out and do a great job. They are the greatest contractor that I've ever worked with." —H.V.A.

"They always do a good job. They have been a vendor of ours for quite a few years." —C.C.A.

"They are timely, and they get things done. I usually have no problems. I had a special thing done last year, and they did a beautiful job." —S.P.C.

"They did what they were supposed to do." —A.B.H.

"They give very personal service. We've used them since 1975. We had a rock through the window, and the owner himself came out in the middle of the night. How often do you see that happen? That's the type of service that keeps us going back." —P.F.H.

"They are able to bill me quickly and solve problems. I've done business with them for years." —A.V.H.

"Their work quality, and everyone is professional, courteous, and upbeat." —B.H.

"It was easy to work with them." —F.P.

"They are very efficient, they always call back, and I don't have to follow up." —I.C.

"Their service is good. I didn't expect them to come out so fast." —O.B.

"They are convenient, and we haven't had an issue. They are fast and reliable." —R.M.

"Honestly, Tim is a great guy. He knows his business." —L.C.

“They did a great job.” —Carmella A.

“They did a good job on time.” —Iday A.

“The guy was professional, courteous and he really knew what he was doing.” —Lena A.

“They were really prompt and very efficient. The customer service was also nice. They were personable on the phone and nice when they got here.” —Tracey A.

“They were on time and they did a good job. The gentlemen were nice, courteous and they cleaned up after themselves. Overall, I rate them very high.” —Jack B.

“The quality of the windows is great.” —Amber B.

“They were fast and did a good job.” —Ms. B.

“I like that they do a free estimate. They call you before they come on the job and they come on time. The people that did my windows were very thorough and efficient. Overall, I just think they're a great company.” —Lauren B.

“The guys that came out worked hard, were on time, and they were quick to fix the problem if we had one.” —Tish B.

“They were very proficient, responsive and the product was good.” —Carole C.

“I like their fast service.” —John C.

“The people who installed it were professional and the customer service was good.” —Patty C.

“I like the quality of their product and they have good customer service.” —Greg C.

“Workmanship and product” —Ms. C.

“They're friendly and very helpful.” —Nancy C.

“The windows look great.” —John D.

“They were neat, professional and clean. They cleaned up after themselves.” —Donald D.

“They have a good quality product.” —Darcy D.

“The service, personality, and the guy that came out was great. The installation went smoothly. I would highly recommend them.” —Roger D.

“The salesman was very thorough and the installation was great.” —Denise D.

“The person who came out to measure the windows was great. He showed us different options of what we could get.” —Louie E.

“They were courteous and they came out when they were supposed to.” —Gary E.

“The sales rep that came out was thorough and professional. I've even recommended them to my neighbors.” —Rich F.

“They were very efficient and got the work done quickly.” —Jodee G.

“I like the people who did the installation. They were on time, efficient and professional.” —Ms. H.

“I liked the window cleaner that they gave me after they were done. Overall, they did a great job. I was very happy with them.” —Richard H.

“The people are professional, the windows are good quality and the price was reasonable. I also like that they're local and go by the book as far as codes and permits are concerned.” —Brad J.

“I love the windows. Mike was nice to work with. I've had many compliments on the windows.” —Mrs. L.

“They were neat, courteous and paid attention to detail.” —Jess L.

“They were very nice, neat and did a nice job.” —Abel M.

“Everything they did was on time and very professional.” —Jesus M.

“I love the windows. The installation was quick, fast and professional. We didn't even know they were here. They worked to get exactly what I wanted. The whole process from the office to the home was smooth.” —Brenda P.

“The service was good.” —Phillip P.

“They are reliable and they've been in business for awhile. The people who did the work were good.” —Fran R.

“They were efficient, on time and they did what they said they were going to do. They were great.” —Linda R.

“I thought they were really nice, knowledgeable and efficient.” —Mr. R.

“When I asked questions, the salesmen could answer them. I was impressed with his knowledge. When they came in to install the windows, they did a good job. They picked up all of the pieces of wood and cleaned up the yard outside afterwards. I was really impressed with them.” —Geri R.

“The fact that they were very quick” —Jennifer R.

“They were quick, clean and they did a great job.” —Mike S.

“I enjoyed meeting the owner. He explained everything about the windows and answered all my questions. It was very thorough. He was very cordial, and so far, the service has been great.” —Rita S.

“They're easy to work with. The panes give quite good soundproofing. They gave us good service. They did what they were supposed to do and were on time.” —Diane S.

“They were clean and neat when they finished. The young men that were here were very respectful and professional. They handled themselves well. The salespeople were very good and impressive.” —Don S.

“We did not know that the windows were under warranty, so he had things replaced for us for zero cost. We were very pleased that they helped us save money.” —Christine S.

“The actual work performed, the callbacks and the customer service” —Ned T.

“They were on time, efficient and the windows came out looking nice.” —Gary B.

“The windows are in and they're fine.” —Audrey B.

“They got the job done quickly.” —Gerald C.

“The quality of the installation was top-notch.” —Randy D.

“All the installers were very nice. They worked hard and got everything right. Also the people in the office were very helpful both times I used them.” —Mr. G.

“They are very friendly and knowledgeable.” —Ms. H.

“I'm very happy with the windows.” —Mr. H.

“They worked fast.” —Bill H.

“I liked the gentleman that came out to do the estimate and the installers. They came out when I was recovering from an injury so I was incapacitated. I told them to make sure they cleaned up every bit of scrap and glass, and they did it beautifully.” —Ellen H.

“They came out quickly in an emergency situation and did a great job considering the circumstances.” —Sandra H.

“They were very responsive when there was a problem.” —Charles M.

“They were quick, efficient, very friendly and courteous.” —Mr. P.

“They did everything they said they were going to do.” —Rick R.

“Their prices were very good and they were willing to accommodate us when we needed a pet door. They gave us very good customer service. They seemed very friendly and cooperative when I had questions.” —Denise S.

“They were very efficient.” —Dennis S.

“They had good workmanship.” —Chris S.

“Attention to detail, effective installation, no dirt left behind, very efficient, in and out, and as far as we know it's been pretty well sealed. We haven't seen any signs of leakage.” —Steve S.

“They got it done on time.” —Robert V.

“I liked everyone. They were prompt, on time, they came and did the job and were done when they said they would be.” —Ms. V.

“They were very pleasant, polite and they got here when they said they were going to be here. They also cleaned up after themselves.” —Toni V.

“The quality of the product, the presentation by the salesperson and his demeanor and forthrightness” —Tamara W.

“The quality of the windows is good.” —Jerry A.

“I've been doing business with them for 15 years, so I know what I'm getting, predictability and reliability.” —Henry A.

“They came out and got the job done fast.” —Don A.

“The product and the knowledgeable salesperson” —Wayne B.

“Their professionalism” —Kelly B.

“They did a clean job.” —C.E.C.

“He kept his promise.” —Peter C.

“I like the fact that the windows have a guarantee on them.” —Jerry D.

“They were quick.” —Vivienne F.

“They are very easy to work with, no hassles.” —Todd G.

“They are friendly and reasonable to work with. The quality of the windows is also good. I'm using them for two more windows in the next few weeks.” —Lori H.

“They did everything they said they would do and answered all my questions. If I felt something needed to be done, they would do it.” —Joe H.

“The quality and appearance of the windows” —Mr. J.

“The people are nice.” —Sally L.

“They were very prompt schedule wise.” —Brad L.

“They are good workers. They show up on time and they're friendly.” —Concepcion L.

“They are very nice. When my neighbor saw the windows, he called them and bought five windows.” —Patrick M.

“The estimator was very helpful. I felt the he was honest and knowledgeable.” —Lois M.

“The guys who did the work were good.” —Sue O.

“The prompt service that they gave us” —Manuel R.

“They know what they're doing.” —Dinesh S.

“We liked the manufacturer a lot.” —Paula S.

“They were very easy to work with and did a good job.” —Shelly T.

“The price was good.” —Tim W.

“They installed a garden window that doesn’t leak.” —Mr. B.

“I liked Jake. He was straightforward and a good salesman.” —Gina G.

“They work independently and do a good job.” —Pawel.. K.

“They're relatively fast. We've used them twice in the last two years.” —Rita M.

“I thought the installers were very professional and did a good job.” —Kenneth M.

“They seemed to be knowledgeable and had a good track record when they first came out.” —Linda M.

“The fact that we could design the windows and panes the size we wanted” —Ms. B.

“The guy who did the estimate was wonderful and the quality of the windows was good.” —Becky H.

“The price and the installers were good.” —Florida O.

“The installers were fantastic.” —Carlos C.

“The salesperson really tried to work with me.” —Laurie C.

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