What did you like best about Diamond Terrace Retirement Community?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 2/13/2007 and 6/4/2008. Customer last names have been initialized for privacy. 

"They are very friendly and nice. They give them their decency." —Bernard R.

"There are so many things, it's a wonderful place. The group they have, anything you need, they have it." —Connie L.

"Friendly, cooperative and very clean" —Dorothy W.

"The comfort, I'm perfectly happy here." —Iris R.

"The coziness, friendliness, and the meals are very nutritious and on time." —Lois T.

"The cleanliness, friendliness, and the quality of the food" —Mark C.

"All of the people are friendly." —Meridene J.

"They are very supportive." —Pam C.

"It's a pleasant place to be." —Petie K.

"I like that they keep it clean inside and out. The service is very good." —Gina B.

"They were very helpful. They were very helpful in directing us to make the right decision for my mother." —Todd J.

"The proximity to where the client's daughter and son-in-law lived, the facility was excellent. It was well maintained, and the environment was great. That's the reason we chose it, as opposed to somewhere else. It was a small, well maintained location." —Marie S.

"The facility is well maintained." —Cheryl L.

"Friendly, and it has a homelike atmosphere." —Ron B.

"I thought the front desk staff was excellent." —William M.

"They made me feel like I was family.” —Ed H.

"They were very clean, efficient, caring, and responsive to the people living there. The food and activities were very good, and I liked the fact that there was good security.” —John H.

"They were friendly and extremely helpful.” —Sue N.

"They were attentive to everyone and every employee was always smiling.” —Alwyn W.

"The people that worked there as well as the service”. —Dorothy P.

"They were helpful when I looked for a place for my dad.” —Sharon W.

"I liked the cleanliness and the quality of the place.”
—Ellen P.

"I liked everything, the facility, location, and the newness of the place. I also liked the staff.” —Ronald C.

"They were family oriented and close to the residents.” —Sandra M.

"The staff is professional, and the area is beautiful. They have modern air conditioning and good sized apartments. The staff is available "24/7”. My mom is very happy that this is her home. Diamond Certified has made an excellent decision in giving Diamond Terrace the Diamond Certified rating. Clayton is a very safe place.” —Jennifer M.

"The place was nice.” —Maureen P.

"The staff was kind, caring, and considerate. The appearance was very nice, and the facility seemed secure. The meals were healthy, and they provided transportation to the residents.” —Nancy F.

"It was a caring environment, and the staff was excellent. Everything was immaculate and attractive.” —Jean K.

"The environment was safe and it allowed the residents to be independent.” —Brenda L.

"My brother lives there and just loves it.” —Ellen P.

"Mother likes the location, activities, and the convenience of everything. Mother raves about the food and the caregivers.” —James H.

"They try to make sure you are comfortable, the staff is friendly, and the activities are good. Mother has only been there a few months and is still trying to adjust from being on her own.” —Andrea M.

"They were personable, helpful, accommodating, and the place was always clean. The people seemed very happy.” —Jennifer S.

"I liked the atmosphere, the view, and that there were nice accommodations.” —Terry B.

"The facilities were very nice and new. The staff was warm, compassionate, and attentive. They offered many activities for the residents.” —John H.

"The place was kept clean.” —Betty C.

"The facilities were very nice, especially the common area. They had a lot of social activities for the residents.” —Debbie B.

"Physical premises.” —Peter H.

"It looked very nice, and it has a Long's drug store next door. The view is great.” —Joseph C.

"It ís pretty, the location is great, and the apartments are nice.” —Gerald C.

“I like the limited size of the facility, and the quiet location outside the city.” —Margery C.

“The people are good company.” —Ozie G.

“The people are very congenial. The food is fine. We have good housekeeping services. There is transportation when we need it.” —Loretta H.

“I like my room, and I like the meals they serve us.” —Beth H.

“I like the whole thing.” —Dolores H.

“The apartment is fine. The staff are very nice. The food is very good.” —Peggy H.

“The friendliness and helpfulness of the people living here” —Hannah J.

“Good people, nice set-up, very homey; the food is great.” —Eric K.

“Everything!” —Blanch N.

“It's comfortable.” —Roy P.

“Everybody is very friendly and helpful.” —Calvin R.

“The other people here are very friendly; the service and food are good; my apartment is convenient.” —Marjorie S.

“I love Diamond Terrace.” —Wilma S.

“It's managed beautifully. The Director does a great job. It's a very positive place. They have everything I need. People from the community are welcomed here, as well as family members. The bus driver does a wonderful job.” —Jean U.

“I liked the service, the apartments, the restrooms, the food, everything.” —Eleanora B.

“The location; quality of care” —Tom W.

“Great people, great place, beautiful country” —Debbi B.

“I like the staff. The rooms are excellent.” —Pat A.

“The whole staff is very caring.” —Charley K.

“She was left alone and had privacy. The food was great. They were always willing to help.” —Dee F.

“The staff and everyone were very accommodating. They kept everything very clean and the food was good.” —Genee S.

“She liked the interaction with other people.” —Troy P.

“It was new, clean, the price was right; she made a lot of friends.” —Michael U.

“I like the way that do everything; I'm very happy here.” —Virginia B.

“I value the people who are running the place. They seem to be interested in the residents who live here.” —Gloria C.

“There are more older people here so it's easy to socialize.” —Arlene D.

“Very good accommodations; they keep the property up. They don't interfere with our privacy.” —Lois D.

“Peace and quiet; the surroundings; and the staff” —Inge H.

“The staff is so helpful; they answer all your questions. If you don't show up for a meal, they come to your room looking for you.” —Lora I.

“I like the friendly people, both those who work here and those who live here.” —Gertie K.

“The friendliness; it's easy to meet people, and the staff has been great.” —Winnie R.

“I like the atmosphere, the friendliness, the cleanliness, the wonderful view. It's ideal for me.” —Gladys S.

“It's clean and quiet.” —Yetta S.

“It's very friendly; the people are nice. I enjoy the food and the activity.” —Eleanor S.

“The people working there and the wonderful lunches; it's a very pleasant place.” —Brenda A.

“The layout is very nice and the location is great. The staff was very helpful and the food was also good. My grandmother really liked it there.” —Claude C.

“She loved her room, which had a balcony. She led the activities when she felt well.” —Claudia M.

“The staff is nice. The place is safe. The people there really seem to care.” —Bob P.

“The location is marvelous and the setting is beautiful. I've been treated very well.” —Robert C.

“They keep a clean, neat place. They have nice people working here.” —Nellie C.

“It's small enough to be family-like.” —Robert D.

“I like the quality of people who live here. I like most of the staff members who are in charge of different activities and services.” —Arliss H.

“I haven't disliked anything. The food is good.” —Genevieve H.

“I like not having to cook, the helpful staff, and being around other people.” —Pat K.

“It's clean and well kept.” —Hazel K.

“I like the personnel (maintenance, wait staff, housekeepers, drivers). The service is wonderful; the food is very good; I like the area.” —Nadine M.

“Everybody has been nice to me here.” —Agnes P.

“The location” —Mary S.

“They had a great staff and the place is beautiful. They made special arrangements for someone who was low-income.” —Moore O.

“The facility was new. The staff was very accommodating” —Tischler R.

“The location, and the quality of the accommodations and grounds” —Gorman R.

“I like the fact that I have people close by who can keep me company.” —Janet B.

“I like where it is located, in a lovely city and with a great view.” —Ann H.

“I like where I live, the food and the people. It's a wonderful place.” —Pearl S.

“They had good accommodations.” —Ina C.

“I like the people who live here, they're very congenial and supportive.” —Margaret M.

“I like the location and the small size of the retirement community.” —Leslie D.

“The facility is beautiful. The location is great. The apartment was nice. The staff was friendly.” —Mrs. N.

“It was good for my mom as a transition place before she got worse.” —Judith F.

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