Kitchen & Bathroom — Showroom

Contra Costa County

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What did you like best about Diablo Valley Cabinetry?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/9/08 and 12/18/08. Customer last names have been initialized for privacy. 

"The service, design, quality, and the customer care was great. I have referred them to numerous people, and all of them have been very satisfied. One friend even came back to thank me." —Betsy A.

"They were excellent. The service was great, and the people were very helpful, especially Dee. She listened to what we wanted and went out of her way to make sure everything was done right." —Robin A.

"The person that helped me was very thorough, and he knew their product line." —Budd A.

"The way they worked with us was great. I really felt like they were trying to please us. The staff was so friendly." —Denise A.

"He was nice, friendly, and honest." —Ida B.

"They had a great product selection." —Craig B.

"The people that helped me were nice." —Dale B.

"I liked their ideas, the quality, and the service I received. I just liked everything about it, the whole experience. I really enjoyed it. They did what they said they were going to do when they said they were going to do it. I have referred several people to them and will continue to do so." —Joanne B.

"The customer service, they were just very helpful. They came over and did everything." —Barbara B.

"They are knowledgeable about the product, and I liked how quickly they got back to us. I never felt like I was left hanging." —Desiree B.

"Our representative gave us fantastic service." —John C.

"Customer service, design, and willingness to work with us, they were on the spot throughout the process from the initial meeting to the finish." —Mark C.

"I liked the people. They were very friendly. The cabinets were beautiful." —Tom C.

"The way they look and the effect" —A.C.

"The service and product" —Bob D.

"The expertise, knowledge, and advice that I got" —Al D.

"Frank and Frank Jr. were great. They really worked hard for us to make sure we were pleased." —Scott D.

"The person we worked with, Debbie, was able to identify with us. She made it all work." —Tony D.

"The design, and they were on time." —Dan D.

"They were easy to work with, easy to get a hold of, and they returned my phone calls quickly. They listened to my likes and dislikes. They were able to work with me with the design and budget." —Alyce E.

"Working with them was painless. Most of the time when you buy something, it either doesn't fit or you have to fiddle with it. I had no problems when they were done. It was great." —Marty E.

"Dee was fabulous, and everything was great from start to finish. They really did it right. I have no complaints." —Scott F.

"Their pricing is fair, and the service is good. They get the job done." —Gary F.

"The personal care, Frank Canova was so helpful. He always answered all of my questions." —Bob F.

"They were so helpful in helping me decide what looked good with what. Everything came out perfectly. I thought everything was great." —Elaine F.

"They had access to a pretty good quality product." —Dave F.

"They delivered what they said they would on time. The quality was great." —Gooch F.

"I would definitely use them again. They were so prompt and efficient." —Rosemary G.

"The service from the person I worked with was very good. Dee was absolutely exceptional." —Helen G.

"Frank, the gentleman who worked there, and the customer service" —Melani G.

"The professionalism, knowledge, and responsiveness of the designer" —Jim G.

"The quality was very good, and people were wonderful. I have referred them to friends and also to my son who really liked them." —Bob G.

"The only person I have ever dealt with was Dee. She is very accommodating and professional." —Jim G.

"I liked that they were more family oriented, not like a large business. It was more personable, which was nice." —Misty G.

"We have used Frank for our projects for eighteen years. We are absolutely satisfied with all that they do." —Mike H.

"The planning phase went really well." —Dave H.

"They were very down to earth, easy to work with, and they had a good sense of the space." —Greg H.

"The owner's son was a great consultant. He was very knowledgeable and flexible." —Brian H.

"Her service and personalization, she knew what I was talking about and who I was." —Jim H.

"Dee was just wonderful and so professional." —Roger H.

"The gal that I worked with was very knowledgeable. She made it quick and easy for me to select what I needed. I felt they had good products." —Michelle J.

"Frank Jr. himself, when we told him what we wanted, the very first drawing was exactly what we asked for. He really paid attention to what we asked for, and that was refreshing. He was also available." —Alan J.

"The cabinets are just gorgeous." —Grace J.

"They were easy to work with." —Carrie K.

"They provided me with a very small item. The quality was excellent." —Louise K.

"Good customer service, everything went really smoothly." —Barry K.

"I think the quality is number one. The interaction that Dee had with me and my contractor was great. I would go back to them in a minute." —Bob K.

"The cabinet selection, color, and the price" —Mike K.

"The experience, suggestions, options, and flexibility, they made a few changes along the way. They gave us some ideas, drew some plans up, and they were willing to make changes. Their recommendations were also good." —Don L.

"The person I dealt with, Dee, was good. She knew her business." —Leanne L.

"They were pretty thorough. They took care of things right away." —Jack L.

"I loved working with Dee. Her level of knowledge is fabulous. She listened well and worked with me to make sure they did exactly what I wanted." —Mike M.

"They were just nice, and they helped me with the design. I love the way the doors retract on their own. I was very pleased." —Gail M.

"The helpfulness of Dee in the showroom, she was great." —Roberta M.

"They are very easy to work with. Everything went smoothly." —Efrain M.

"Customer service, they were responsive. I needed an extra part, and they came right away." —Dave M.

"They did quality cabinetry." —Gwen M.

"He finished it when he said he would. It looked good." —Gary M.

"Their promptness and the way they kept me informed of the progress" —Bill M.

"It was a great experience. The professionalism, the quality of the product, everything was just great. I loved working with Frank Jr." —Raul M.

"Personal service, I liked the responsiveness, and they knew what they were doing." —Jim N.

"The price was really good." —Valerie N.

"We love them. I recommended them to a gal at work who was just thrilled with them. She had been working with a lot of people who were not contracted, and it was a disaster. They were always so pleasant and worked hard at pleasing me. The prices were also really good." —Michelle O.

"The salesperson, I liked his integrity and his knowledge of the cabinets and design features. I have been doing business with them for years." —Dennis O.

"It turned out well. They were helpful." —Mark O.

"I own a construction company and have done about sixty-five kitchens with them. Frank is the finest man I know. He does what he needs to do to get the job done." —Michael P.

"The personal service and quality of the product, I thought it was a good value. Irene worked really well with my contractor to make sure we got it right." —Bette P.

"I have referred them. The representative set and met or exceeded my expectations. She was great." —Andrea P.

"The workmanship and the timely manner in which the job was finished" —Nadine P.

"Their reliability, because they delivered what they promised. We were very happy with the service." —Linda S.

"They are knowledgeable, and they have a good product." —M.S.

"The service was great, and the staff was really easy to work with." —Sue S.

"Friendly and quick" —Nick S.

"The cabinets" —Jan S.

"Their flexibility with my requests" —Janna S.

"The person we dealt with, Dee, was very good. She was easy to work with, and she really knew what she was doing." —Diane S.

"The designer was very easy to get in touch with, very responsive, and she responded quickly when I needed something." —Heidi S.

"The excellent response, they always returned my phone calls. The service was really good. They have a great business." —Bob S.

"I liked their service all the way around. They came out to the site, and they spent some time with me." —Gary T.

"They were easy to work with." —Annette T.

"The quality of the product and the courtesy they gave, I have recommended them to two other people, and they were also very satisfied." —Fran T.

"I have used them for many years, actually for four kitchens." —Bev T.

"The quality of the product is great." —N.V.

"I forget his name, but he was always nice and easy to talk to. He understood what I was looking for." —Shannon V.

"They have great customer service. I felt I got a high quality product, and I thought the service was exceptional. I was just really happy." —Kathryn W.

"They are a local company." —Diane W.

"They were convenient." —Mary W.

"They really tried to please us." —Carol W.

"I liked working with Dee very much. She was excellent." —Maria W.

"The lady who did the measurements, I think her name was Dee, was very helpful. She was good at suggesting things." —Jocelyn W.

"They have good quality products, and I like the people that work for them. They are very nice, helpful, and knowledgeable." —Nancy W.

"I liked that they were reliable. They did good work, and they were very professional." —A.B.L.C.

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