What did you like best about Diablo Carpet Restoration?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 10/11/2004 and 11/29/2006. Customer last names have been initialized for privacy. 

"I liked that they were owned by a woman, run by a woman and they took care and understood the concerns that I had. They did a very clean job, they stuck to their estimate, they were hardworking and conscientious. They made conversation, were respectful and the overall service was great."
- Leslie B.

"The quality of the work and the people that work with the company are great." - Liz B.

"I thought she was very thorough and concerned about doing a good job. She was honest and said she doesn't try to race through 3 houses a day; she takes her time to make sure every job is done as well as possible." - Diann C.

"They do a thorough job." - Terry C.

"The personal attention that we got was nice."
- Trudi C.

"Good quality and they do a good job." - Helen C.

"I had a problem and they came back and took care of it." - Sharon C.

"I liked the personnel and the quality of the work that they did." - Benneta H.

"I think that the quality was good." - Paul H.

"The job they did was of high quality." - Michelle H.

"They were prompt, efficient and the carpet dried quickly." - Pam J.

"They protected my house from damage during the cleaning." - Margie J.

"I liked their prompt service and that they picked up and delivered my rugs." - Cindy K.

"They were very courteous, on time and they knew exactly what they were doing." - Nancy M.

"The thoroughness of the job" - May M.

"The business is local, right around the corner, and I don’t like big companies." - Chris M.

"I like that they pick up and deliver." - Margaret M.

"They did a great job and the carpets look good."
- Robin N.

"They are available when I want them, courteous and competitively priced." - Kathy O.

"The prices are very good." - Patty P.

"They were there when they said they would be and they did a thorough job. They got the stains out of the carpet that nobody else could." - Pam P.

"They explained everything very well and they used the right tools." - Kodak S.

"They do a good job." - Caterine S.

"They picked up the carpet and delivered it back."
- Joyce T.

"They did what they said they would do when they said they would do it." - Kelly W.

"I thought they did a really good job." - Tamara Y.

"I think they're quick and reasonable in their prices."
- Sara W.

"They got the job done." - Anania M.

"They were on time when they came and they did a good job." - Berverly A.

"The time and quality of the work was good."
- Karen M.

"They were very efficient." - Tammy B.

"They come and do their thing and then they leave with everything in great condition." - Charles V.

"I like that they're thorough and their prices are reasonable." - Martin B.

"They do good work and I like how detailed the workers were." - Robert C.

"I liked how versatile they were." - Phyllis C.

"They were very prompt and all my carpets were clean." - Joseph C.

"They have good quality service." - Lynn C.

"I like how easy it is to make an appointment for service." - Rich C.

"They got my carpet cleaner then anyone else and their customer service was good.." - Carol C.

"They got a lot of my stains out and they were fast." - Rose C.

"I liked how personal they were; they know me on a first name basis." - Connie D.

"They did a great job and they kept doing the service as they have in the past." - Audrie D.

"They did a great job cleaning my carpets and they were fast." - Brian F.

"They were on time and the service was accurate."
- Marjorie F.

"I trust them to be in my home alone and like how they go the extra mile." - Sharon I.

"They do my units and they come out well. They seem to get all the spots." - Mary K.

"It was how courteous that they were to my needs."
- Beatrice K.

"They were neat and clean." - Valerie K.

"They're always on time and they give me quality service." - Judy K.

"They came out when they said they were going to."
- Sharon K.

"It took them a very short time to complete the work." - Stephanie M.

"They're friendly and they did a good job cleaning my carpets." - Marj P.

"They did a really good job on some really bad spots and they were very quick about it." - David P.

"They did a great job and they were reasonably priced." - Amy P.

"They had another company fix the problem and then they came in and cleaned up afterwards." - Joyce R.

"They were on time, professional and they did good work." - Jill R.

"They're friendly and do a great job." - Kristin R.

"They were very thorough with their work." - John R.

"They were responsive and they were reasonable. They gave me nothing, but superior service." - Ann K.

"They were thorough in their work." - Melva T.

"They were very professional and they did a good job." - Dick V.

"I had a bad stain and they no problem getting it out." - Katie H.

"I thought the person who came did a great job and was very thorough." - Carol S.

"They did a good job." - Arlene U.

"They came and did the job. Also the people were nice." - Carol A.

"They did a good job and they were easy to work with. They are willing to fix their mistakes." - Pat A.

"They cleaned the carpets well." - Andrew B.

"They did a good job." - Sandi B.

"The service was great." - Barbara B.

"They came when the said they would and they returned my phone calls." - Carol B.

"I like the quality of their work and that they are reliable." - Carol C.

"They got out a really tough Gatorade stain."
- Marilyn B.

"I use them often and the service is good every time." - Jami L.

"They came in, did their job and made sure I was okay with the work." - William L.

"They did a good job with my carpets." - Partida C.

"They are quick to respond to my requests for cleanings." - Patrick Q.

"They were very careful and the owner comes by to check up most of the time." - Barbara S.

"I have used them many times and have always been satisfied with their work." - Paul M.

"The carpets look fine." - Melissa R.

"Their selection is good and they have a good turn around time." - Kristen R.

"They were on time and their price was reasonable." - Barbara W.

"They showed up when they were supposed to and moved everything out of the way." - Anne A.

"They come on time and they are accommodating when it comes to what time they need to show up."
- Don D.

"The carpets had a very short drying time." - Nicole B.

"They do a better job than the other companies."
- Mike B.

"I liked the thoroughness of the job." - Joel C.

"The workmanship was accurate." - Brent W.

"I was very happy with the service that I received. It was fast and it didn't take a long time for my carpet to dry." - Shannon C.

"I felt the service went well and I was pleased with the way my carpets came clean." - Christel G.

"The service was good and I didn't have to move a lot of my furniture for them to get the job done."
- Toni L.

"They have good service." - Mary M.

"They were able to work me in fairly quickly."
- Janice H.

"They were prompt " - Cindie P.

"I liked the office staff; they made sure the carpet cleaners were here on time." - Faith H.

"They keep their word about when their going to show up." - George J.

"They showed up on time." - Barbara B.

Back to Profile