Hearing Aids

Contra Costa County

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What did you like best about CSG Better Hearing Center?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 12/19/2002 and 6/11/2008. Customer last names have been initialized for privacy. 

"The overall service, and they have great products. They are very up to date and accommodating." —Ann V.

"I like that they are close by. Everyone is very helpful. I get to see them right away." —Carmen S.

"They are sympathetic, understanding, courteous, and helpful." —David H.

"The hearing aids they had were great. They got them in about a day, which saved me a lot of time. I liked that they could make minor adjustments if it was necessary." —Frank L.

"The doctor, Mark Sanford, was nice gentleman. He seemed very honest." —Gabrielle B.

"They seemed pretty competent." —Harry R.

"I liked how knowledgeable they were. They seemed like they were on top of the technology wave. They really knew what was out there. I liked the fact they were Diamond Certified." —Karen L.

"They are great." —Lucia B.

"They are very kind and very direct. They communicate to my mom in a very friendly manner. They get things done. I think they are tops." —Martha M.

"They are very caring and fair." —Patricia M.

"They have a friendly staff. They are knowledgeable. They are very accommodating and work around any scheduling conflicts that arise." —Tim S.

"The people there are very positive and happy." —Veronica V.

"They treated me well. It was just easy." —Ellen O.

"I like their audiologist, Cyryl." —Ilene L.

"The hearing aid device that I received is wonderful. It works pretty well." —Jeanne C.

"I liked their application of the knowledge they had. They seemed to know a lot about the newest technology and how to use it appropriately. They even made themselves available on the weekend." —Karl D.

"I liked Dr. Sanford. He was receptive and very helpful. The people were very polite, nice, and they were always willing to help." —Molly K.

"They were efficient." —Anne F.

"I like the fact that they are close by. They are straightforward, and they don't beat around the bush. They are friendly, cooperative, and very pleasant." —Carter W.

"I thought they seemed very interested in helping me, specifically addressing my needs." —Helen C.

"I liked Lisa. She was kind and pretty. Mark was a very nice man as well. Their location was convenient." —Virginia M.

"I thought they were thorough when they explained my hearing loss to me. I liked that there was no pressure to purchase anything." —Joseph K.

"Their service and their knowledge" —Lori W.

"They were located nearby, and their office was clean." —Mike H.

"They seem really concerned and helpful, and they are knowledgeable." —Alice D.

"Dealing with them has been fine" —Ann P.

"The person who served me was exceptionally nice" —Audrey W.

"Very accommodating; if any problems they take care of it right away" —Barbara M.

"Pleasant; I was satisfied with them, they were easy to understand" —Betty F.

"Helpful and amenable" —Beverly P.

"The person who served me" —Carolyn B.

"Did the job so quickly and so nicely"
—Darrell H.

"Their service; they take you right in; follow-up is perfect" —Dennis M.

"Explained things well, handy for me" —Dorothy B.

"Personality, cordial, attentive" —Douglas W.

"Good follow-through, they are interested in solving my particular problem" —Duane C.

"Courtesy with which I was treated; they invited me to a seminar that was helpful" —Edward J.

"They explain everything, don't use big words" —Elvira O.

"Good treatment, you didn't hang around" —Ernest H.

"Very responsive to my needs" —Eugene F.

"His gentle manner" —Frances F.

"They communicate with me, keep in touch"
—Gordon P.

"Personal service and cooperation with me "
—Helen M.

"Service, patience, good explanation of details, continued follow-up" —James M.

"Close to where I live; person who took care of me explained everything well" —Janet G.

"They are accommodating in making appointments; you never have to wait; very good service in all respects" —Janet S.

"Very professional, listened to my needs, gave me the best product for my needs" —Joe F.

"Everybody was nice there; I cancelled several times and they were very nice about it" —Josephine S.

"Very accommodating" —Kathleen M.

"Quality of product; personable personnel; they are very willing to adjust the device at no charge" —Keith P.

"Personable, friendly, nice people, courteous" —Luman H.

"Friendly, very thorough" —Pastor S.

"Man that helped me was very helpful and not rushed" —Patricia S.

"Very personable, professional" —Paul H.

"They have integrity; they took time; if I wasn't satisfied I could go back and they would remedy it" —Rosemary G.

"I like their overall service" —Rurie O.

"I like the product and the service" —Ruth P.

"Very polite, very nice people" —Yolanda M.

"I haven't had any problems" —Adeline P.

"I was well received at the office and got the service that I asked for" —Alice W.

"Their service is fast when possible (Medi-Cal has delayed things)" —Barbara J.

"Very friendly and cooperative" —Beatrice K.

"Professionalism, good selection of hearing devices, good suggestions for ancillary products" —Carroll W.

"They listen to me, they provided better equipment than I've had in the past, they make adjustments, they keep in touch" —Charles C.

"Very agreeable, they fit you in for an appointment, very thorough in their attention and their service" —Christine S.

"He tested and readjusted my hearing aid; he was very professional" —Dan C.

"Quick service" —David H.

"Thorough" —Don R.

"I have unusual hearing needs —they knew about them and had training in that area" —Elaine H.

"Gave me service right away when I called; they are punctual about appointments"
—Florence O.

"Service is very good; convenience; they are capable" —Frank D.

"They know what they're doing, they are very helpful" —Gary D.

"Very thorough, helped us in every way" —Harold R.

"Mark is very truthful; he takes care of anything that needs attention; personnel there are very helpful" —Helen S.

"Friendly atmosphere, know what they're doing" —John C.

"I can hear better! I like the two program settings on the hearing aid" —John L.

"Never felt rushed; they explained things well" —Kit S.

"Convenient to where I live; discount on batteries; quality of service; pricing" —Leslie B.

"They were very thorough and helpful; they gave me a different hearing aid, which was better" —Mary M.

"The technician was very good" —Michael E.

"Nice, polite people, service very good"
—Michael K.

"Good service, friendly, seem to know what they're doing" —Robert H.

"I like Dr. Creston; they are professional"
—Robert R.

"They are very upfront, everything seems fine" —Ruth C.

"The people are friendly, helpful. No problem getting an appointment" —Suzanne S.

"I like the fact that the man who works with me is a doctor, not just a hearing aid dispenser" —Aila D.

"The service, how he handles me, explains things to me" —Al P.

"Personal service" —David C.

"Didn't try to oversell me" —David I.

"I can hear again" —Deloris E.

"Liked the machine they have to test hearing" —Dorothy M.

"Very honest, worked with me over a period of time" —Eileen M.

"The person who served me was very accommodating, trying to please" —James B.

"Mark is very patient and understanding, knows what he's doing" —Jean S.

"Very professional, know what they're doing"
—Joe S.

"Mr. Crookston is very understanding; they are very personable and cater well to needs of the elderly" —Marie M.

"They gave me good attention and a good work-up; also it's close to me" —Marjorie C.

"Very pleasant, efficient" —Marjorie W.

"They provide service with minimum of waiting" —Mildred J.

"I like the man I dealt with, good location; they are accommodating" —Walter W.

"They are fair and square. I'm not using the hearing aid much yet, will do so more after the holidays" —William L.

"They accepted my health plan" —Chris A.

"Fine service, understanding, professional" —James M.

"Service was quick" —Leonid D.

"They were alert to my hearing problems, referred me to a surgeon; got me an appointment the same day; they really tried to help me" —Richard K.

"Their service" —Arthur L.

"I liked the young intern who helped me at the beginning. The owner is not as easy to talk to" —Barbara K.

"Thorough, tries to please" —Dagmar M.

"They were courteous, doctor was courteous, they had things ready when they said they would" —Fleurine B.

"Near where I live; the people are nice" —Frank M.

"They were very nice" —Al M.

"The hearing aid isn't too visible and my friends don't even notice it" —Bernadine G.

"Good service; I don't use the hearing aid that much" —Claus K.

"I like the hearing center; Mark cleaned my ears very well" —Ruth D.

"The people were nice" —Riva M.

"Able to get an appointment" —Stewart K.

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