Audiologist

Contra Costa County

CSG Better Hearing Center, LLC

(925) 938-8686

31 Panoramic Way,
1st Floor
Walnut Creek, CA 94595

www.BetterHearing.com csgbetterhearing@aol.com
Mark Sanford, Owner

SERVICES
Audiology
Hearing Aids

HOURS
Mon – Thu: 9am – 12pm,
1pm – 5pm
Fri, Sat: 9am – 12pm

CREDIT CARDS
Amex          
MasterCard
Discover
Visa

BRANDS
All Brands Including:
GN
ReSound
Oticon
Phonak
Siemens
Widex

EMPLOYEES
4 Audiologists, 2 Office Staff

Workers Comp Ins.
Liability Insurance
State Lic. No. HA-2506
Current Complaint File
Business Practices

CUSTOMER LOYALTY
Based on 253 random customer surveys made since Dec. 2002 asking each customer: "Would you use this company again?"

CUSTOMER SATISFACTION
"Please rate your satisfaction with the quality received."

RATING STATUS
We declare that CSG Better Hearing Center, LLC has passed all of the rating steps and has earned the Diamond Certified award, Certificate No. 206.

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Survey Comments

CSG Better Hearing Center has been serving the East Bay since 1975. A nationally recognized hearing aid center, CSG offers a complete line of the most advanced hearing devices and technologies available on the market today. In fact, CSG Better Hearing Center has kept itself in the forefront by serving as an alpha and beta site for testing and evaluations for many new industry products. The company's four audiologists address all aspects of hearing problems.

Mark Sanford, the owner of CSG Better Hearing Center, earned his undergraduate degree in Communicative Disorders from University of Pacific in Stockton and his Masters in Communicative Disorders, Audiology at the University of Texas in Dallas. He has owned the practice for thirteen years and has been a
Diamond Certified Company for five years.

COMPANY PHILOSOPHY
"At CSG, we pride ourselves on customer service and believe in educating and informing our customers. Everyone's hearing needs are unique, and we take all the time necessary to work with each individual to ensure the very best results. We will introduce them to all the technologies available, and provide all the information necessary to enable them to make an informed decision that they feel good about."

EXCERPTED SURVEY RESPONSES
"They took the time, especially in making adjustments for comfort and the best hearing possible." —Julius F. G.

"They were prompt, courteous and told me what I needed. It helped me a lot."—Leo C.

"I like Mark's personality and efficiency. The reception office is cheerful."—Eddie G.

See Survey Comments