Hearing Aids
Contra Costa County
What did you like best about Center for Better Hearing Aids?
The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/8/04 and 10/12/09. Customer last names have been initialized for privacy.
“Their knowledge” -Anna P.
“They take the time to explain things and they are very efficient. They are very particular to get things done right. They have you come in every six months for a tune-up at no charge.” -Dug W.
“It is Greg's attention to my personal uniqueness and needs and his in-depth understanding of the instruments he was showing me” -Elizabeth M.
“So far, they've met my needs. I'm well pleased.” -Elnora H.
“He gives very good personal service. In fact, I've been going to Greg even before he opened his shop there.” -Eugenie B.
“I would give them a '10+'. They are so congenial. When we moved up to the mountains, they were three and a half hours away from us. We drove all the way there in order to use them. I have recommended them to everyone I know. They are just wonderful.” -Joanne F.
“Greg is wonderful. He is very knowledgeable and he does a fine job.” -John J.
“Josh is the one I see. They are available on Saturdays. They are quick to get me in, and I have an easy time scheduling. The lady who answers the phone is very courteous and sweet. She does a nice job of making the arrangements. She lets me be flexible. Josh is efficient. He gets things done and doesn't take much of my time. I've recommended them to several people that are using them now. I want them to have lots of business.” -Joseph G.
“They are very personable. I went in today with two hearing aids that were not working. I was very fearful that there was something wrong that couldn't be fixed. Greg re-assured me that he knew exactly what to do and had them working in about forty seconds. I was able to hear for the first time in two days. Lynn is very gracious. When I call, they always respond to me. Whenever I notice someone needs hearing aids, I always recommend them.” -Joyce A.
“They really know what they are doing. They are not high pressure. I have been going to the owner for hearing aids even before he had the Center For Better Hearing Aids.” -Judith A.
“They give me such nice service. I couldn't hear anything for most of my life. I went to them about two years ago, and they found a solution. It's wonderful. Now I can hear at the movies, in church, and TV programs. I'm completely happy.” -June S.
“Personality” -Kenneth C.
“They care 100 percent.” -Lee H.
“They are thorough. They follow up every week until things are just right.” -Loa L.
“They are professional and they know what they are doing. They are giving me the best care I could get, given the severity of my hearing loss. I've been very satisfied. We were one of their first patients when they opened, and we have been using them ever since.” -Lorraine K.
“Personality, and I think he's done an excellent job in maintaining my hearing aids. You just go in and he's always pleasant. If there's anything I need, he takes care of it and a little more.” -Maxine S.
“He is personable. You don’t feel like you’re just an appointment. You feel like a person. He listens to me and to my issues and concerns. He gives me good input. I feel at ease being there.” -Raymond H.
“Their friendliness and competence” -Earl W.
“The ability to deal with the same person, these days with most businesses, if you come back, nobody knows you. This is something I really treasure. They seem to space appointments out well. I've never had to wait more than a reasonable length of time. I really appreciate the chance to express my gratitude for everything they've done for me over the years.” -Louis B.
“They are very conscientious and they pay close attention to the needs of their clients.” -Mark P.
“They're cordial.” -Bill S.
“Greg is very knowledgeable. I've worn hearing aids for twenty-five years and gone to many specialists. He's right up there. If there is anything new, he knows about it. I get really good care. I trust him.” -Cynthia H.
“The people are pleasant and I feel like Greg knows what he's doing.” -Debra W.
“They are very knowledgeable and courteous.” -Norman H.
“They seem to know what they are doing. They are doing a good job of advising and instructing me.” -Mortimer D.
"Greg is wonderful. He is a delight to deal with." -Eugene A.
"I have the highest respect for Josh and everyone involved with the center. If I didn't, I wouldn't drive one hundred miles to go see them. They are wonderful." -Richard B.
"Josh has done his homework. He answers my questions and he knows what he is talking about." -John B.
"They are very available to help my husband. They're very knowledgeable. Their location is conveniently located and there are plenty of parking spaces." — J.B.
"Greg is very nice. Their office is near my home, so it's easy for me to get there. I recommended them to my friend. He goes there now too." -Mary C.
"They're very thorough. Greg shows a great deal of patience. They're very nice to me." -Iris C.
"They really seem to take their jobs seriously. They give me wonderful customer service and they explain everything to me. They really can't do enough to help me." -Lemuel C.
"Very nice, warm people, and they explain what I need to do. They're very patient. We really like Greg. Everyone there is just as pleasant as they can be to my husband and me." -Leon D.
"They're wonderful people. Both my husband and I wear hearing aids and use their services. We drive two and a half hours for our appointments. We wouldn't think of going elsewhere because they treat us so well. They're really great." -Joanne F.
"They're very nice." -Rosemary G.
"Josh does a very good job. He is very thorough. Everyone there is very nice." -Joseph G.
"Everything, they're very friendly and helpful. I really like Greg. He seems to really care about my needs." -Elnora H.
"They're very nice. I have recommended them to several friends. They take care of me right away." -Marian H.
"Everything, their professionalism, their good service, and they treat me well." -Henry H.
"They explain everything in detail." -Theodore I.
"They're always on time and very clear. They also care about me." -Michael K.
"They're very courteous and very caring." -David K.
"They seem to be very modern and high tech." -Ralph K.
"I think they explain things clearly. They offer a very good service. They are very pleasant to work with." -Silvia A.
"I just recommended them to a friend of mine today. They go out of their way to assist me." -Rory F.
"They pay attention and listen to me. They care about me." -Rose G.
"Greg is very willing to adapt and use other sources to help me." -Douglas H.
"The people who run the business are very nice and very helpful." -Richard A.
"They seem very caring. They treat me with respect." -Cynthia H.
"The hearing aid they gave me really works." -Herbert K.
"His presentation and his taking time to work with me." -Tom B.
"The efficiency." -Mary C.
"Very thorough and professional." -Kathleen D.
"He's very thorough, knowledgeable, the office staff is excellent." -Mary E.
"He's a fantastic person." -William E.
"Greg is very thorough." -June F.
"Very nice, very helpful." -Norma F.
"He explains everything, makes you feel comfortable, understands your problem, answers questions, he listens, he's very professional." -Christina G.
"Very thorough and conscientious." -Jean G.
"The attention he gives me, he takes time and he's very helpful." -Eileen G.
"He's very thorough, explains everything, makes you feel very comfortable." -Ilse H.
"He tells it like it is; he really tries to help the customer; he goes out of his way." -Bob H.
"Very pleasant and helpful, attentive to what I had to say." -Rose H.
"He wants to get to the bottom of the problem." -William J.
"Straightforward, honest." -Stan J.
"It's very convenient. He really wants to help people. He's very courteous and if he's going to be late he tells you why." -Lorraine K.
"He's very thorough, spent a lot of time, answered my questions, good follow-up." -Olga K.
"He's easy to work with." -Norma K.
"Good service; his manner and the way he presents himself and does business; he fixes everything." -Joyce K.
"They did a lot of good preliminary work and sorted out the problem." -Beth L.
"What's not to like?" -Milian M.
"He knows his business; he's personable; he takes plenty of time. The receptionist is very nice." -James M.
"He's knowledgeable and keeps up with the field. He's friendly and outgoing. His receptionist now is very good." -Hugh M.
"Greg Free is really good, and the staff was great and knowledgeable." -Marilyn M.
"He was patient, kind, very thorough." -Maxine M.
"They make you understand your needs; made me feel comfortable." -Robert P.
"They're very patient and took care of problems." -Kiku S.
"I liked Greg's approach to the whole problem." -Herbert S.
"They had an all round good service." -Etta S.
"Good friendly service." -Esther S.
"Mr. Free." -Ralph S.
"The service is very personal; he explains what's being done and what I need." -Joyce S.
"The service was good." -Katherine W.
"Generally I like the service." -Amy W.
"They were responsive to my needs." -Russ W.
"He knows what he's doing." -John A.
"Friendly, thorough." -Virginia B.
"Greg and his openness to learning and being persistent to satisfy the customer." -Patricia C.
"Very friendly and helpful." -Alice D.
"They seem very sincere and ready to help; he makes himself available, very cooperative." -Millie G.
"They get the job done." -Joe G.
"He's very anxious to make things right."-Mary J.
"They do good work." -Clarissa K.
"They did a good job and were highly knowledgeable." -Alfred O.
"All of it overall was good." -Edward A.
"They were very knowledgeable and available whenever I needed service." -Louis B.
"He's very nice to deal with, good attitude and encouragement." -Mary B.
"Good service." -Mamie H.
"He's gradually giving me confidence and improving the way I hear." -Otto J.
"He was very businesslike." -Huh M.
"The knowledgeability of the staff was very good." -Dave M.
"The appointment was prompt and fast." -Marilyn M.
"He was very patient in describing things."
-Mary R.
"I like Greg." -Rachel R.
"They're reliable and get the job done." -Ben S.
"Very knowledgeable people." -Frederick S.
"He's very professional, knows what he's doing. He doesn't put you down. He sticks to his ideas. He accommodates me in scheduling appointments." -Robert S.
