What did you like best about Antioch Veterinary Hospitals?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 4/17/2002 and 5/17/2008. Customer last names have been initialized for privacy.

"They're just very personable." -Shannon B.

"They treated me really well." -Caroline M.

"They were very friendly, polite, and professional. They got my dog scheduled right away." -Carol A.

"They were friendly, they treated my cat well, and they listened to me." -Lisa L.

"They did a good job." -Roxana M.

"The customer service" -Jackie B.

"They were friendly and knowledgeable." -Vilintino F.

"They are very personable and caring." -Gloria R.

"They got the job done quickly." -Eric E.

"The veterinarian was very nice." -Janelle W.

"They were friendly and very nice." -Johnny V.

"The doctor was nice. My dog liked her." -Kim M.

"They did a really good job." -Rose L.

"They seemed to know what they were doing." -Della H.

"They were friendly." -Kendra M.

"They care about animals and people." -Marcia H.

"The person that helped me was really nice." -Jennifer S.

"I didnít have to wait long. They got right to the point. They all seemed like they knew what they were doing. Everyone was nice to me and my dog." -Josh R.

"They got the dog in right away." -Nancy H.

"Our dog is happy. We've been going there for years. That's all we can say." -Cherie E.

"They're prompt at getting my animal in." -Sharon D.

"The people are very friendly." -Joe P.

"They were caring." -Melissa L.

"They were very friendly and nice." -Katie W.

"It is a very clean environment. The doctor has a nice personality." -Mariam S.

"I like their professionalism. They are clean, courteous, top notch folks. They act like they give a damn. They are more concerned about the profit margin. They take care of the animal and are very caring and compassionate. If it got to be between a rock and a hard place. They would take care of my animal or else I'd be coming unglued." -Dane C.

"The doctor who we see. We like that they listen to us. They don't push us into spending anymore than is needed. They assess it correctly. Their assessment is reasonable." -Sheila J.

"I think they have been very fair as far as how they have handled our pets as far as handling the emotional needs and the financial aspect of it. We have a terminally ill animal and they were honest about what needed to be done. We make the commute from Clayton, because we like the way they treat us. It can cost a lot to take them to bad vets who just have one after the other piling through, like bad nurses. They have always been fair, it's nice to see someone's praises rather than focus on the negative." -Daniel W.

"When I had a problem they saw me right away. The first lady who came in, I liked her a lot. I used to have a stray cat that I nursed back to health and they were very helpful in helping me to do that." -Karen F.

"I like their availablity and if I had questions about what is wrong with my pet they gave me literature to read. My dog had a boil and I was freaking out. They were easy to talk to." -Ray C.

"They know what they are doing." -Sharon G.

"They are very friendly and treat pets like they are people." -Nancy C.

"They are prompt." -Monica G.

"They are great, I love them." -Dina R.

"They were personable and good follow up." -Debra A.

"They were very knowledgeable, and were good listeners, which is important to me." -Jill L.

"They did well in a very sensitive situation, and the follow up was good." -Chris D.

"They were quick, in and out." -Kevin N.

"They are friendly and answered all my questions." -Alice L.

"They are very caring with the animals." -Lisa C.

"I like the care and the convenience, I've never been turned away for an appointment due to overbooking." -Kathy C.

"Convenient and they get me in right away" -Christine R.

"They were nice." -Jamie S.

"They were good." -Diane S.

"They are nice people. They are open 24hrs and they helped me out in an emergency." -Dustin C.

"My wife deals with them and she likes them." -Susan H.

"I like their friendliness and that they are helpful. They call back if the pet is sick." -T.W. S.

"They are convenient and it's close." -Marv A.

"They were friendly and very good with my dog." -Patricia N.

"The place is clean. They clean it up, so you feel comfortable there." -Dan S.

"Their service basically, very personal with your pet and with you." -Linda M.

"Very flexible and Dr Schutzman spent a lot of time answering my questions." -Janet A.

"You're greeted friendly, appointments are always on time, very clean in there, they handle animals with love." -Steven S.

"Really nice to you, my dog was having puppies and the doctor got on the phone and told me what to do." -Sue B.

"The service and the physicians." -Janette K.

"They're very friendly, good service, take very good care of my animals." -Richard R.

"Their hours, they're always there." -Diana R.

"They're very caring and understanding with the owners and their pets." -Jenine V.

"All the vets that I've had so far were wonderful. Including the last one who explained everything so well to my 10 year old daughter that she was able to make the right decision. I was rather impressed." -Mariam T.

"They weren't in a hurry to rush you out the door." -Karen G.

"They were very courteous and very thorough." -Josephine K.

"Very friendly, and I feel they treat my doggies good." -Alix C.

"Their customer service, I love the way they treat my animal." -Christine D.

"They were able to accommodate me and everyone's helpful." -Lucy M.

"Pretty flexible with appointments." -Sylvia B.

"The service" -Terry B.

"They are open everyday of the week." -Lee A.

"We had a really good doctor the last time." -Kristi D.

"They followed through and followed up with our puppy." -Sandy B.

"They make it very personable, make you feel at ease." -Shawna W.

"The veterinarian there, I believe his name is Schutzman, now he gets a 10." -Joyce T.

"They usually get me in quickly." -Catherine P.

"They seemed like they cared." -Lucio G.

"They're friendly and seem to know animals." -Jill H.

"Clean facilities" -Jude P.

"Convenient" -Shannon R.

"The staff there is great. They take good care of the animals" -John S.

"Their hours, everybody's helpful" -Stephanie H.

"I've been going there since 1980. They are just wonderful, all of them, they're very kind, good to my animals, they're perfect with all their patience" -Patricia R.

"Very accommodating. Always try to fit their schedule to mine" -Philip K.

"They were very gentle with my cat" -Cheryl S.

"They are a real good organization. Professional and caring at the same time" -Dwight H.

"Local, convenient, professional, clean" -James H.

"Highly-skilled, friendly, treat the dogs like it's their own" -Joyce R.

"Very personable and caring" -Bari C.

"The follow up they do. It shows that they really care" -Janie T.

"Everything. The office is very clean, they're business-like, have wonderful doctors, prices aren't very high" -Alexandra S.

"Knowledgeable and friendly staff" -Barbara E.

"Have some good technicians" -Terry P.

"Don't know. I was satisfied with the way they handled my pet" -Brian P.

"I think they do a good job of taking care of my pet" -Eleanor S.

"Personable, they remember our dog's name, and when our dog had to be put down, they sent us flowers and made us feel good" -Kathy Y.

"That's hard to say, care, cleanliness, caring of the staff, quality of care" -Phyllis H.

"Professional and friendly" -Roberta A.

"They are always very happy to answer questions" -Lesley K.

"Professionalism, good service and know what they're doing" -Mike W.

"My cat is like my daughter; I am very particular about the people that treat her. Antioch Vet has always done well" -George A.

"Clean, well organized. Good customer service" -Sheri T.

"They're local and take good care of my dog" -Carla S.

"Expertise, cleanliness and care that they give" -John F.

"The owner, he's a very caring person" -Pam B.

"Very caring, available, extended hours, don't have to wait very long" -Richard R.

"Good local service" -Sandra M.

"Local pet care" -Julie R.

"Very polite; I like the doctors" -Alan O.

"The staff, nice, friendly, they're understanding, we've never had any complaints about the way they take care of our pets" -Ray M.

"They're just good down there, I had to put my cat down after 12 years and they were real caring and careful about it" -Richard Q.

"I like everything at the Antioch Vet. Friendly, know what to do, good prices" -Marsha D.

"They don't treat you like a stranger and they treat your pet as if they're as important as a human patient" -Anne A.

"Caring, always greet you with a smile" -Lonny R.

"Professional, caring and friendly" -Ida N.

"They do things right away, they take good care of your pet" -Marilyn C.

"They are the best place I've been to in the area" -Yvette K.

"Everything! The doctors, everyone there helps out"
-Mia F.

"The atmosphere and the attitudes, they're all professional but they care" -Ed H.

"Always take real good care of my animals, I've been going there a long time" -Kathy B.

"Organized. They can easily find previous visit information. I know my dog's history is in their system" -Susan R.

"The care they give to the animals" -Shellie G.
"They have a good staff. They know what they're doing" -Travis D.

"The place is kept clean and the staff is very nice" -Dorothy P.

"Good service" -Luke J.

"Excellent communication and follow up" -Patty T.

"Helpful and professional" Kathy S.

"I've always taken my pet there. I wouldn't take him anywhere else" -Dominic R.

"I had an emergency case, they took me right away"
-David W.

"Their availability. I've never had any problems getting an appointment" -William D.

"They greet you and your pet" -Christine R.

"The care they give my pet" -Leroy L.

"I like the service I get there. Good vet" -Alice A.

"Dr Stone" -Sharrie R.

"I can't remember the doctors name but she was very good about making sure I understood the problem with my cat. She gave me some pain medication that calmed my cat. I was happy with the service" -Rick M.

"I love the customer service, they call us to see how our dogs are doing and the reminders that they send out plus the magazine that we get in the mail" -Jacqueline F.

"The girls at the counter are professional and seem very nice" -Kosta A.

"My wife loves them" -Margaret P.

"The doctor was good about explaining things and didn't try to sell additional services" -Linda B.

"Professional" -Janice K.

"They make the pet the priority. I like that" -Susan R.

"Competence and friendliness" -John B.

"Local and convenient" Judith S.

"They have the latest technology" -Jim P.

"The service" -Jean A.

"The girls are always ready to help. The doctors are good at getting right to the problem" -James M.

"All of the people that work there, they do a good job of taking care of all the animals and seem to like what they're doing" -Denise B.

"Professional service" -Laura L.

"Can call them anytime and they're willing to get my dog in" -Sandra M.

"Dr Gonsier, and the fact that he cares about his patients" -Sherrie M.

"Their hours and knowledge" -Susan K.

"The follow up calls and the mail reminders" -Jack G.

"My cat feels comfortable going there" -Toni D.

"The people there take care of your pet, friendly, helpful" -Gina C.

"Pet friendly. Good customer service" -Glen J.

"Take good care of the pets. Talk to them like they're human" -Nancy M.

"Really nice, except for one weekend vet, everyone there is very nice and caring" -Phil E.

"Great group of young ladies" -Terri B.

"They are gentle with the animals and explain the problems and solutions" -Anastasia T.

"As long as my pet is happy and healthy, I'm perfectly fine" -Lynette D.

"The doctors and their familiarity" -Kirk S.

"Good staff and doctors" -Ann C.

"They are good to my cat. They talk to him and make him feel safe before they try any examination" -Christopher L.

"They have some very good vets on their staff that really care about the animals" -Kathy H.

"They are professional and care about the animals" -Sharon M.

"Convenience" -Tom K.

"Always taken good care of my animals" -Donna E.

"They're close to my home. I get good service" -Suzanne P.

"They are reasonably priced and are caring for the pets" -Holly S.

"Clean place. Knowledgeable doctors" -Karen G.

"Close by and convenient" -Rhonda M.

"Friendly and outgoing place" -Todd R.

"They're flexible, their hours are convenient and they're most helpful in emergency situations"
-Lynne W.

"I usually have a good experience there but the last time I went, they were busy and I waited almost an hour just to be asked what I needed" -Vicki P.

"Customer friendly" -Andrew P.

"They are certified and that makes me feel good about using them. They have good doctors and a very friendly receptionist" -Sharon K.

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