What did you like best about Acme Auto Repair ?

The following are verbatim customer responses from research that American Ratings Corporation conducted between 9/13/2005 and 7/26/2008. Customer last names have been initialized for privacy. 

"He did a good job. He said he would have it done at a certain time and it was." —Carl T.

"Their honesty and reliability" —Fred C.

"They did a wonderful job. I was very happy. They got my air conditioner to work. When I needed help, they were there for me. They gave me information and always told me the truth. They didn't lie to me. They were polite and courteous. They discovered they discovered the problem and took care of it." —Irene L.

"They seem like they do the very best that they can. I think they do a fine job." —Jack W.

"They got me in quickly and took care of it." —Jill O.

"I feel comfortable with them." —Jim M.

"I never have to return. It is always fixed right the first time. They give me accurate and upfront quotes. They don't do additional work unless I authorize it." —Jon Y.

"I like the owner. I trust him. He doesn't install parts that don't need to be installed. Ken, the owner, is trustworthy. He won't rip you off." —Ken B.

"Personalized service" —Mark L.

"We were happy with the work." —Ran C.

"I liked everything. They were honest in their assessment, and they were thorough." —Ron I.

"They were friendly, and I didn't have to wait long." —Tim L.

"It's convenient. They are easy to work with, and I like their quick service." —Tommy W.

"I could trust the service. We have used them before. I liked that it was efficient. I didn't have to wait to get my vehicle back. They even brought me home in between." —Walter B.

"They were very prompt and kind. They were professional." —Ann F.

"I felt they were pretty honest." —Craig D.

"Their payment arrangements, they trusted us to leave our payment in an envelope. Their after hours pick-up service was very helpful." —Paul G.

"I trust their work." —Tina O.

"I thought they were very fair with their price and very thorough with their job." —Ray V.

"Good service, they do a good job." —Sam T.

"They seem honest." —Cori E.

"They were able to work on my old Jeep." —Dave K.

"I liked that they were courteous, and they consulted with me before they did the work. Also the car was ready when they said it was going to be." —Jean R.

"They do good work, and they have good customer service." —Dustin H.

"They were convenient, and the price was reasonable." —Greg E.

"They found what was wrong and fixed it. They also stuck with the quote." —Caroline M.

"They are straightforward, and they get things done right. They do a wonderful job." —Don M.

"They are honest, and they seem to be able to fix things that other places can't." —Bonnie E.

"They are trustworthy, reliable, and you can count on what they tell you." —Dan L.

"They were prompt, and they did excellent job. I am very pleased with the work." —Paul G.

"Their location is convenient, and their work is fast. My car is running great after they fixed it." —Brad C.

"The price was good and fair. Also the work was good, and I am very satisfied." —Colleen I.

"The previous owner used to work on my car, and he always did a great job. Now I am getting the same good work from the new owner. They're really nice and helpful." —John M.

"They were local, and they fixed the air conditioner in my car. They have great service. The old owner used to do a good job on my car, and the new people are still doing a good job." —Steve C.

"The people are really nice there, and they do good work. I trust them." —Fred S.

"They worked around my unusual schedule, and their prices were fair and reasonable. They've always done a great job on my car, and all the people who work there treated me nicely. I highly recommend them." —Marita S.

"I like them a lot. I go there all the time." —Roy P.

"I liked that they provided me with transportation services while my car was being repaired." —Rich S.

"The work they did was satisfactory." —Kim A.

"Their splendid service" —Chris J.

"They are very good, and they seem to be able to fix any car problem." —Devon R.

"They did a good job for a fair price, and they were honest. Also they did the job in a timely manner without overcharging me." —Carole D.

"They do good quality work. We love them." —Gary L.

"They didn't take advantage of me which is very important for me as a woman." —Melanie M.

"They seemed very knowledgeable." —Jeff L.

"They were able to take my car in right away, and they got the car back to me when they promised. Also, they didn't fix anything which didn’t have to be fixed. They were very trustworthy." —Rhonda T.

"The service is excellent, and I like the way they handle situations." —Bob K.

"They get the work done quickly." —Rubin G.

"They finished the work on time, and they were very informative. I liked that they called me for authorization before doing any additional work." —Joe D.

"They were quick, and that was important to me." —Mr. F.

"They were very accommodating." —Paula B.

"They guarantee the work they do." —Charles B.

"They got the job done within a reasonable time, and everything so far seems to be going well." —June M.

"They are congenial, upfront." —Bob B.

"We've been doing business with them for a long time. It's a good shop." —Alice M.

"They were prompt, dependable, and the quality and price were good." —Steve O.

"I've been using them for years. They've always done a good job, and their prices are reasonable." —Karin S.

"They know their business, and the owner is a very good man. I had such a bad time with the Chevy dealer, but when I brought my car to Acme, I was very satisfied with their work." —John B.

"I liked their knowledge, and the fact that they fixed my car. I didn't have to take my car back to them." —Bob R.

"They've always been able to figure out the problems with my car. I highly recommend them to anyone who's looking for a good mechanic." —Jerry C.

"They were receptive and responsive." —Edward T.

"I liked the easy scheduling process and how quickly they fixed my car." —Richard A.

"They were quick, and they called when there was a problem. I liked that they called me to discuss with me the issues with my car. That was important." —Erik J.

"Their service" —Calvin C.

"The customer service was very good." —Daniel K.

"The new owner, Ken, gave me advice for my motor home. When I took my van in, he didn't try to take advantage of me." —Al S.

"The man in the office was very friendly. Also, I liked that they told me what was wrong with my car before fixing it. I've been a satisfied customer for over twenty years, and the new owners are just as good." —Terri V.

"They were available when I needed them, and the car was ready when they said it would be. Also the price was the same as the original quote. I liked the quality of the work very much." —Tina G.

"They are efficient and friendly." —Art J.

"They were straightforward and the price was fair." —Sinisa J.

"They were very personable." —Al S.

"The new owner is very nice, and they seem to be doing a good job." —Jim D.

"The estimate was accurate." —Cathy S.

"The service was great." —Richard P.

"They were honest and thorough." —Matt G.

"They are easy to do business with, and they are nice people. Also, they are just around the corner from my house." —Laura K.

"They are accurate and straightforward." —Leslie L.

"They are very helpful, skilled, and they can be trusted." —Mable L.

"They got me in quickly, and they were very nice." —Devine A.

"I have confidence in the new owner. They know what they are doing, and they are local." —Wally K.

"They are reliable, professional, and I can count on them." —Frank M.

"We felt that we could trust them. They served us well." —Charles M.

"They have good service, and they were highly recommended to us." —Wayne K.

"They seem to know what they are doing." —Margret T.

"They appear to be very honest." —Ron L.

"They found the problem quickly and fixed my automobile." —Clarence B.

"They were courteous, and the price was right." —Joe P.

"They have a good attitude." —Rob H.

"I have a great deal of trust in them. I've been using them for years." —Chris B.

"They're honest." —Ken S.

"They are very honest, friendly, and their work is done in a timely manner." —Christine K.

"They identified the problem and corrected it." —Robert G.

"They were very thorough and upfront about the costs. Also, they stuck to the estimate." —Gary G.

"The convenience" —Rosanna J.

"They fixed the problem, and the price was okay." —Janice W.

"Their prices seemed reasonable." —Christine A.

"They changed my oil quickly." —Fran R.

"They know what they're doing, and they fixed my car." —Beverly C.

"They are efficient." —Michaela G.

"They seemed to be honest." —Lane P.

"Our family has been going there for years because Chet stood behind the work and took special care of his long time customers. Hopefully, the new owner will do the same." —Gregg W.

"They always give a written estimate. They are personable, and they work with you as far as getting the most for your money when it comes to repairs, in other words they fix what is most important rather than charging you for less important things that you could wait a while on, and the follow up is great."–Lisa S.

"I used their services when the previous owner was there. They did good work on my car." —Ray S.

"The previous owner fixed my brakes, but they kept squeaking. When I finally took the car back in, the new owner fixed the brakes and didn't charge me for the repairs. I thought they were going to charge me again, but they didn't." —Verner L.

"They got my car in and fixed it quickly." —Les C.

"They were very professional." —Derek G.

"Because they did a good job, we've been taking our cars to the previous owners for a long time." —Ann P.

"They stuck to the estimate they originally gave me." —Gary S.

"Their impromptu ability to take a look at the car and see what's wrong" —Monte B.

"They were very cordial; they listened to me, and responded to me accordingly." —Rebecca S.

"They knew what needed to be done, and the work was done on time." —Larry M.

"The quick service" —Joyce H.

"They are very courteous and reliable." —Georgia A.

"Convenience" —Andy L.

"They did good work." —Ladena V.

"They responded right away and fixed my car immediately. They also drove me home while my car was in their shop." —Lorraine R.

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