Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

Diamond certified companies are top rated and guaranteed

Why Trust Diamond Certified Movers Rated Highest in Quality?

You are the customer. If your goal is to choose a moving company that will deliver high customer satisfaction and quality, you’ll feel confident in choosing a Diamond Certified mover. Each has been rated Highest in Quality in the most accurate ratings process anywhere. And you’re always backed by the Diamond Certified Performance Guarantee. Here’s why the Diamond Certified ratings and certification process will help you find a top-rated moving company and is unparalleled in its accuracy, rigor and usefulness:

1) Accuracy: All research is performed by live telephone interviews that verify only real customers are surveyed, so you’ll never be fooled by fake reviews.

2) Statistical Reliability: A large random sample of past customers is surveyed on an ongoing basis so the research results you see truly reflect a Diamond Certified company’s top-rated status.

3) Full Disclosure: By clicking the name of a company above you’ll see the exact rating results in charts and read verbatim survey responses as well as researched articles on each qualified company.

4) Guaranteed: Your purchase is backed up with mediation and the Diamond Certified Performance Guarantee, so you can choose with confidence.

Click on the name of a Diamond Certified company above to read ratings results, researched articles and verbatim customer survey responses to help you make an informed decision.

More than 200,000 customers of local companies have been interviewed in live telephone calls, and only companies that score Highest in Quality in customer satisfaction–a 90+ on a 100 scale–as well as pass all of the credential-based ratings earn Diamond Certified. By requiring such a high score to qualify, the Diamond Certified program eliminates mediocre and poorly performing companies. Read detailed information about the ratings and certification process.

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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Contra Costa County – Movers CATEGORY

Gary Rossiter is president of Rossiter Relocation Services, Inc., a Diamond Certified company since 2004. He can be reached at (925) 480-7966 or by email.

Gary Rossiter

diamond certified contributor profile and expert article

Gary Rossiter: Movin’ Right Along

By James Florence, Diamond Certified Resource Reporter

LIVERMORE — Like most young entrepreneurs, Gary Rossiter started out small, performing residential relocations in a single moving truck. However, with time and persistence, his business gradually grew into something much bigger. “While attending University of the Pacific, I got a job loading furniture for over-the-road line drivers,” he remembers. “After I graduated, I decided to remain in the relocation industry because I was enticed by the opportunity to travel across the country, as well as by the prospect of being my own boss. I bought a truck and spent the next 14 years moving families throughout the United States and Canada.” Nearly 40 years later, Rossiter Relocation Services, Inc. has gone from being a one-man operation to a flourishing business with more than 50 employees.

A longtime resident of Danville (where he lives with his wife, Denise), Gary says there’s no place like home. “I’ve traveled all over the United States, so I can say with confidence that there isn’t a better place to live than the Bay Area. The climate here is beyond belief, and there’s just so much to do within a short radius. Whether you like sports, hiking, biking, museums, music or theater, it’s all close by.”

With five grown children (three of whom work for the business) and five grandchildren, it’s no surprise that the bulk of Gary’s time outside of work is devoted to family, but he’s also a sports enthusiast who enjoys playing golf and following local teams. “I love going to San Francisco Giants and 49ers games, and I personally transport all the equipment for the Stanford Cardinal away games, so I’m on the sidelines for all of those,” he says. “It’s one of those instances where work and fun intermingle.”

In his life and career, Gary espouses the importance of pursuing excellence. “One thing my father said that really stuck with me was, ‘It doesn’t matter what you do for a living—if you’re the best at it, you’ll be successful.’ I’ve always made an effort to stay at the top in terms of quality and service, and I think that’s been a significant factor in my business’ success.”

When asked the first thing he’d do if he could retire tomorrow, Gary says he’d take a long vacation. “I’ve already traveled extensively throughout North America, so I would probably travel through Europe. The history and architecture over there is very intriguing to me, not to mention Italian food and Irish pubs.”

Ask Me Anything!

Q: What’s your favorite season?
A: Fall. About 60 percent of our business takes place during the summer, so fall is kind of a resting and regrouping period for us.

Q: What was your first pet?
A: A yellow lab named Harley.

Q: What’s your favorite local restaurant?
A: Bridges Restaurant in Danville.

Q: Are you an early bird or a night owl?
A: Night owl.

Q: Did you play any high school sports?
A: I played baseball and football.

Q: Do you collect anything?
A: I have an extensive collection of hats.

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Choosing a Legitimate Moving Company

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LIVERMORE — If you’re planning on moving, one of your foremost considerations should be hiring a reputable moving company. While it may be tempting to choose based on price alone, it’s important to realize that not all moving companies are… Read more

Expert Video Tip

Video: Choosing a Reputable Mover

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Complete Video Transcription:

LIVERMORE — Host, Sarah Rutan: When planning for a move, one crucial aspect  is finding a professional mover you can trust. Today we’re in Livermore with Diamond Certified… Read more

SELECTED PHOTOS FROM THESE TOP RATED COMPANIES

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INDUSTRY INFORMATION AND RESEARCHED ARTICLES BY THE DIAMOND CERTIFIED RESOURCE

  • Mayflower Transit

  • Allied Van Lines

  • Bekins Van Lines

household moving companies (residential movers)
commercial movers
moving & storage companies
national movers
international moving companies
van lines
relocation movers
long-distance moving companies
local moving companies
furniture moving companies
self-service moving companies

full-service moving assistance
heavy item moving
apartment moving services
piano moving
antique moving
fragile item moving
office moving / corporate moving services
auto moving / car transport services
packing services
military moving services
portable moving container services

Alamo
Antioch
Bay Point
Bethel Island
Blackhawk
Brentwood
Briones
Byron
Canyon
Clayton
Clyde
Concord
Cowell
Crockett
Danville
Diablo
Discovery Bay
El Cerrito
El Sobrante
Hercules
Hilltop Mall
Kensington
Knightsen
Lafayette
Los Medanos
Maltby
Martinez
Moraga
North Richmond
Oakley
Orinda
Pacheco
Pinole
Pittsburg
Pleasant Hill
Point Richmond
Port Chicago
Port Costa
Rheem Valley
Richmond
Rodeo
San Pablo
San Ramon
Tara Hills
Vine Hill
Walnut Creek
Walnut Heights
West Pittsburg

94506
94507
94509
94511
94513
94514
94516
94517
94518
94519
94520
94521
94522
94523
94524
94525
94526
94527
94528
94530
94531
94547
94548
94549
94553
94556
94561
94563
94564
94565
94569
94570
94572
94575
94582
94583
94595
94596
94597
94598
94801
94802
94803
94804
94805
94806
94807
94808
94820
94850

The following are associations and licencing agencies for moving companies and relocation services.

American Moving and Storage Association (AMSA) (http://www.moving.org/)
California Moving and Storage Association (CMSA) (http://www.thecmsa.org/)
California Public Utilities Commission (CPUC) (http://www.cpuc.ca.gov/) California Department of Consumer Affairs (DCA) (www.dca.ca.gov)

Department of Transportation (DOT) (www.dot.gov)
Federal Motor Carrier Safety Administration (FMSCA) (www.fmcsa.dot.gov)
Household Goods Forwarders Association of America (HGFAA) (www.hhgfaa.org/)
International Office Moving Institute (IOMA) (www.officemoves.com)
North American Movers Association (NAMA) (www.namovers.com)
Safety and Electronics Record System (SAFER) (www.safer.fmcsa.dot.gov)

Know What You Want
Consider What You Need Before Hiring a Moving Company in Contra Costa County

After you have done initial research, talk with some local moving companies. Compile a list of questions and use that list when talking to moving companies. Write down each moving company’s answers. You want to get estimates from only those companies that meet or exceed your expectations.

If they don’t give satisfactory answers to your questions, move on to the next company.

You will want to know what you need and expect from your moving company. Have an idea of your timeline and budget, etc., so that you can clearly present your needs to each company representative.

Here are some questions that you may want to ask:

  • Do I want a Diamond Certified household relocation company that is rated best in quality and backed by the Diamond Certified Guarantee?
  • What is my timeline for moving services?
  • What personal and professional characteristics would I like my Contra Costa County moving companyto have such as good communication skills, timeliness, honesty, integrity, and reliability?
  • Do I want the moving company to pack and move my belongings or just move my belongings?
  • Do they offer shipment tracking?
  • What is my budget for this move?
  • Do they charge for estimates?
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What To Ask In Person
What to Ask Contra Costa County Moving Company Representatives in Person

Once you have narrowed the field to a few of the best Contra Costa County moving companies, visit a few of these in person to meet their representative. Bring your list of questions and write down each company’s answers.

Questions you might want to ask include these:

  • How long will it take for you to load, move and unload?
  • Can you provide me with 10 references?
  • Do you charge for estimates?
  • Do you have liability and workers’ compensation insurance?
  • How long have you been in business?
  • What if some of my household items are damaged during the move?
  • How long will it take you to pack and move my belongings?
  • Will the movers assemble any of the furniture that has been taken apart for the move?
  • What kind of a guarantee do you offer on moving services?
  • What does the warranty cover?
  • Will you provide a written contract for moving services?
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  • What To Ask References
    Ask These Questions When Speaking to References of Local Moving Companies

    It’s best to choose a Diamond Certified moving company because all certified companies have passed an in-depth ratings process that most other companies can’t pass. If you want quality from a moving company in Contra Costa County, you can have confidence choosing a Diamond Certified company.

    Diamond Certified reports are available online for all certified companies. And you’ll never be fooled by fake reviews. That’s because all research is performed in live telephone interviews of actual customers.

    If you can’t find a Diamond Certified moving company within reach, you’ll have to do some research on your own. If you do, it’s wise to call some references provided by your moving company. Keep in mind, though, that references provided to you by the moving company are not equal in value to the large random sample of customers surveyed during the Diamond Certified ratings process.

    That’s because references given to customers from companies are cherry-picked instead of randomly selected from all their customers. So the contractors will likely give you a few customers to call that they know are satisfied.

    If you do call references on your own, specifically ask for a list of the company’s 10 most recent customers. This will help avoid them giving you the names of only customers they know were satisfied.

    • Would you recommend this moving company to your friends and family?
    • When you need this work done in the future, will you choose this same company?
    • Did they keep communication with you up to date on the status of your move?
    • If you live in a smaller town such as Clyde, Cowell, Crockett and Diablo, did you have to pay extra for their travel expenses to your home?
    • Were you satisfied with the service from this moving company?
    • Did they complete your move on time?
    • Did they show up at your home at the designated time?
    • Did they clean up after they completed the move?
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  • Review Your Options
    Finding the Best Moving Company in Contra Costa County For You

    The Diamond Certified symbol has been awarded to companies that scored Highest in Quality in an accurate ratings process.

    Your choice of a moving company in Contra Costa County is an important decision.

    So before deciding on which moving company in Contra Costa County is best for you, it’s important to consider the following questions.

    • Is this moving estimate within my budget?
    • Is the moving company knowledgeable about moving techniques and the specific needs of my job?
    • Does the Contra Costa moving company I’m considering offer storage if I am not able to relocate immediately?
    • Can the moving company in Contra Costa County meet your needs when it comes to scheduling, customer service and experience?
    • Does the moving company offer a written warranty to back up their work?
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  • How To Work With
    Review and Assess a Contra Costa County Moving Company

    After you have found a Contra Costa County moving company in Contra Costa County that you can trust, you will have peace of mind as you begin the process of relocating. Knowing that this moving company will take care of your move will allow you to focus your efforts on the other issues that need to be dealt with in the process of moving.

    First, meet with the mover. Use the notes that you have taken so you can accurately describe any concerns that you have. Be as detailed as possible and don’t be in a rush. It is as important for you to hear their suggestions and observations as it is for them to hear you. If you don’t understand something, ask for an explanation. You need to completely comprehend the moving plan and any problems or solutions.

    Be sure to get all estimates in writing before any work begins. The estimate should include an itemized list of the cost of supplies and the labor. Don’t ever sign a blank estimate.

    Signing a Contra Costa County Moving Company Contract in Cities Including Concord, Richmond, Antioch, Walnut Creek and Pittsburg
    When you feel satisfied with the information you have received from your Contra Costa County moving company and feel like all of your questions have been answered, sign the contract. Be sure that they have a phone number where you can be reached at all times.

    Expect the movers to stay within the estimate. However, if the actual moving costs exceed the original amount of the estimate, they must let you know.

    Preparing for a Contra Costa County Moving Company
    Professional movers are able to handle the very small to very large aspects of their work. However, there are some things that you can do to prepare for them and to make their progress with your move go more smoothly and more quickly. Doing these things may even cut down on their labor costs.

    Get rid of any of your household items that you don’t want. Sort through your closets, rooms and garages for anything you might want to give or throw away. Don’t pack up every item that you own. Everyone collects some junk and now is the time to get rid of it. You might even consider holding a garage sale to help get rid of some of the items you don’t want to move. Moving costs are figured by weight and there’s no point in wasting money shipping things that you don’t want.

    Begin planning and organizing your move as soon as you know you will be moving. Get a notebook and put all important phone numbers in it. Also, you will need to keep track of important documents such as maps or brochures of services, etc. Having everything in one place will help reduce the stress already associated with moving.

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  • Be a Good Customer
    Choose to Be a Good Moving Company Customer

    It’s the mover’s responsibility to move you using the best possible techniques. But you play a big part in the success of your move, too. Here are a few simple steps you can take to be a good customer when hiring a Contra Costa County mover.

    • Be clear and upfront with the moving company. Let them know what you want from your move, the long-term outcome you’re expecting and specific ways they can satisfy your expectations.
    • Before you hire a moving company in Contra Costa County, restate your expectations and goals, and reiterate to the moving company’s representative your understanding of the agreement. Most problems with local movers occur because of a breakdown in communication. By being clear about your expectations and theirs, you can avoid most conflicts.
    • Ask your mover if you should call to check on the progress or if he will call you with updates.
    • Be sure your service representative has a phone number where they can reach you at all times while they’re moving. The work will move along more smoothly if your moving company can reach you for any necessary updates, questions or work authorizations.
    • When your contractor contacts you, return calls promptly to keep the moving company on schedule.
    • Pay for the move promptly.
    • Remember, a friendly smile goes a long way!

    Why would you want to be a good customer? Moving companies in Contra Costa County appreciate customers who are straightforward, honest and easy to work with. Your good customer behavior sets the tone from your end and creates an environment conducive to a good relationship. Things may very well go smoother and any problems may be more easily resolved.

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Check The Work
Compare Your Household Items With the Moving Company's Inventory List

When your move is complete, most movers will give you an invoice that details the completed move.

Your invoice will include:

  • The mover’s name, physical address and license number.
  • A list of all services performed.
  • The total cost for the move including supplies and the amount due for labor.
  • Any applicable warrantees or guarantees provided by the moving company.
  • An itemized list of all the supplies purchased.
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Written Warranties
Get Written Guarantees From Your Contra Costa County Moving Company

Most good moving companies will offer some time of warranty on the move. All details of the warranty should be provided to you in writing.

This information should include:

  • The moving company’s name and physical address.
  • Which type of warranty you have purchased: full value, released value, declared value, etc.
  • Your responsibility if you need to file a claim.
  • Terms, limitations and exclusions.
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Top 10 Requests
Most Popular Moving Services in Contra Costa County

The top requests for moving company services in Contra Costa County are listed below.

Shuttle Service
Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Accessorial Services
Accessorial services are addition moving services that are done by your moving company. These services can include packing, unpacking, and crating. These services cost extra.

Appliance Service
Appliance Service is a service for special packing for electrical appliances. This packing keeps the appliances safe during the move or for shipping.

Dishpack
A dishpack is a box that is specifically designed for packing dishes. It helps prevent breakage.

Full-service Packing
Full-service packing is offered by movers. Full-service packing provides all of the supplies for packing your belongings. This includes boxes, tape and wrap. All of the packing is done by the moving company.

Unpacking Services
Unpacking services are provided by the moving company. The packed items are unpacked by a professional crew.

Full valuation protection
Full valuation protection is a comprehensive protection plan for you belongings. It is the most comprehensive coverage.

Storage-in-Transit
Storage-in-transit allows your belongings to be temporarily stored until the scheduled delivery. This is an additional charge.

Storage
Storage is a place where you household items are kept until they need to be moved.

Packing Service
Packing service is a service provided by the moving company to prepare and pack your household items for the move. This is done by a professional crew.

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Glossary Of Terms
Glossary of Terms for Local Moving Companies

additional moving services
Additional moving services are added services that you need to have done such as packing or unpacking. There may be additional charges for additional services.

Also known as: accessorial moving services

advanced charges
Advanced charges are related to moving services that are not performed by the moving company but by a third party. These charges are usually added to your moving company’s charges.

Also known as: advanced charge

agent
Agents represent moving companies and act on behalf of them.

Also known as: moving agents

appliance service
Appliance service is the work done for electrical appliances to keep them safe during shipping.

bill of lading
Bill of lading is the contract and the receipt for your moved items. Don’t sign the bill of lading if there is anything you disagree with.

Also known as: order number

bulky items
Bulky items are items that have a low weight compared to its size such as a camper or golf cart. These items cost extra.

carrier
The carrier is the mover that will be transporting your household items.

Also known as: mover, moving company

claim
A claim is a statement of loss or damage that has occurred to your household items while they were in your mover’s care.

C.O.D.
C.O.D. is when payment is required at the time of delivery. This is usually when a private shipper delivers to a destination and then payment is required at the delivery.

Also known as: cash on delivery

declared valuation
Declared valuation is the amount of value of your household items that are being shipped.

Also known as: declared value

dishpack
A dishpack is a box that is specifically used for packing dishes.

Also known as: dishpacks

driver
Driver is the driver or operator of your moving truck and also may be the supervisor of the move including the loading and unloading, etc.

expedited service
Expedited service is an arrangement with the moving company to do the move by a set date.

Also known as: expedited moving

full service moving company
Full service moving companies are those that provide all services required for a successful move, including packing, loading, moving, unpacking/belonging delivery.

full-service packing
Full-service packing will provide the packing and includes all of the supplies such as boxes needed for the packing.

Also known as: full-service moving

gross weight
Gross weight is the weight of the moving truck after your household goods have been loaded.

guaranteed pickup and delivery service
Guaranteed pickup and delivery service is a guaranteed date of service and if the mover does not meet the guaranteed date they will provide some type of reimbursement.

high value article
High value articles are items that are being moved which are valued at more than $100 per pound.

Also known as: high value articles

inventory
Inventory is a list of your household items. This list will give a description and also note the condition of each item.

long distance moving company
Long distance moving companies are those that move households and businesses over long distances. Some long distance carriers are affiliated with national van lines or international shipping companies, which allow them to provide service across state lines and internationally.

Also known as: long distance moving companies

moving company
A moving company is the company that arranges and conducts the transport of your household items to a new location.

Also known as: mover

moving company prices
Moving company prices are the prices charged by the moving company and may be specific to that company.

Also known as: moving company price

moving process
Moving process is the process or course of moving including plans, packing, loading, unloading, etc.

order for service
Order for service authorizes the moving company to transport your household items.

packed by owner
Packed by owner simply means that you will be doing all of the packing for your move. A driver does have the right to inspect boxes that he/she does not feel are packed safely.

Also known as: PBO

peak season rates
Peak season rates are the charges that may be charged during the summer months when the line haul charges are higher.

pickup and delivery charge
Pickup and delivery charges are charges that are for taking your shipment between the storage in transit and your home.

Also known as: pickup and delivery charges

shuttle service
Shuttle service is the use of a smaller vehicle when the residence cannot be reached with the normal moving equipment.

Also known as: auxiliary service, shuttle truck

storage-in-transit
Storage-in-transit is the temporary storage of your belongings waiting on further transportation. There may be a maximum total for days of storage

Also known as: SIT

valuation
Valuation is how much your shipment is worth. This is an important figure because it will help determine what restitution is paid if there is any damage or loss of items during the move.

Also known as: value

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Frequently Asked Questions
Frequently Asked Questions for Professional Moving Companies

Q: Why choose a Diamond Certified moving company?
A:Diamond Certified helps you choose a moving company with confidence by offering a list of top-rated local companies who have passed the country’s most in-depth rating process. Only moving companies rated Highest in Quality earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee . So you’ll feel confident choosing a Diamond Certified moving company.

Q: When should I call and arrange for a moving company?
A: As soon as you know you are going to move is the best time to call. The more lead time you give the company, the more probability they will be able to move you at your requested time. Most companies want to comply with your dates. If your moving time is critical because of other factors such as an expiration of a lease, you may need to choose an extra-cost service.

Q: How does a binding estimate work?
A: A binding estimate is the cost of service given in advance of the move. This estimate is only valid for the specified time. If you add additional services, there will be an additional charge.

Q: Is there a good time of year to move?
A: Most movers would tell you the best time to choose is any other time than summer, the holidays, or the end of the month. During these times moving equipment is in high demand. However, the choice is really up to you and you need to factor in other issues for your family such as school periods and if the family will need to be separated.

Q: Should I get an in-person estimate from local movers?
A: Most movers can give you an approximate cost by knowing the size of your house. However, to get a really accurate estimate, the moving company will need to actually survey your household items that need to be moved. These estimates are only estimates and there may be additional charges such as charges for distance and weight of shipment.

Q: Are my household items protected against damage while they are being transported?
A: Yes, but there are different protections to choose from. Depending upon the program you choose, you can have full value coverage to a released rate.

Q: What if items are damaged by the moving company in-transit or during packing or unpacking?
A: If the damage is visible at the time of unloading, let the driver know immediately. Also, contact the moving company and make them aware of the damage. The moving company will tell you how to file a claim. Do not throw away any damaged item until your claim has been finalized.

Q: When will the inventory of my household goods happen?
A: The inventory should take place right before the loading. Notes will be made of all of your furniture and household items that may have damage already or show wear. You will also have the opportunity to add anything to the notes that you feel is applicable.

When the inventory is complete, the paperwork will be signed by the mover and by you. Be sure that the notes are correct. Your copy and the bill of lading will be given to you. You will need these when you receive your household goods.

When your shipment arrives, you will ned to check the inventory with the items being delivered. Keep track of damages and notify the driver. After the unloading, you will need to sign the inventory. Do not sign if you are not sure of any of the items.

Q: Is it necessary for me to be present for the whole move?
A: It is important for you to be there or that you designate someone to be there. You need to have a responsible party there who can sign the paperwork and do a walk through of the house when everything is loaded. It is important that nothing gets left behind.

Q: How many estimates should I get?
A: An estimate is not an exact number but an educated guess of how much the moving company expects your move to cost. This is based on the items you need to have moved and the fees they movers have to pay and the distance. It is recommended that you have three different companies give you an estimate so you can compare movers, their services their rates.

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