Computer Repairs Require Extra Diligence

For many of us, our computer is much more than a tool for surfing the Internet or sending email. It holds our most precious photos, our tax returns and other confidential data, a painstakingly assembled music library, and important work and personal files. While it’s important to choose any service provider carefully, choosing a computer repair company may warrant extra diligence. At least that’s what one consumer realized after a disappointing experience with a non-Diamond Certified company. Here, she shares some of her tips for choosing a qualified, dependable computer repair service.
 

• Check out the repair company. Confirm they are in good standing with local consumer protection agencies and request references.
• Be clear about the services to be performed, such as diagnostics, optimization, hardware or software installation, cleaning, and malware scan and removal.
• Make sure all terms and conditions of service are clear and reasonable.
• Understand the estimated repair time and cost. Agree on a procedure for the service to provide the diagnosis and for you to authorize (or not) the recommended service.
• Back up all files before you leave your computer with the repair company.
• Record the registration number of your hard drive in case you need to use it for identification.
• Ask how your computer will be stored and how the hard drive will be protected and identified as yours. (In an earthquake, your computer could fall to the floor, and a removed hard drive could get mixed up with others.