The 411 on Directory Assistance
The cost of calling directory assistance is skyrocketing as some phone companies dig deeper into your pockets, according to Linda Sherry, spokesperson for the non-profit group Consumer Action. In the latest survey, Ms. Sherry found that dialing the area code plus 555-1212 now costs $2.49 for MCI and Sprint customers. While AT&T and Verizon have not increased rates, the charges are high, $1.99 and $1.25 respectively.
It is almost always cheaper to get local and national directory assistance by dialing 411, and Sherry says don't pay the extra fee to have them connect you. Residential customers get 3 local numbers free each billing period. After that, you pay 46 cents per call and are allowed 3 listings per call. National directory assistance (any listing outside your service area) is $1.25 per listing and you never get any freebies. You're charged even if the number is not found or unlisted.
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Consumer Advocate
Known as The Savvy Consumer, Chris Bjorklund has been a Consumer Advocate for over 35 years. She has worked with KPIX-TV, KGO, The Better Business Bureau, Consumer Reports, and as an Investigator for the Consumer Fraud Unit of the San Francisco District Attorney's Office. Chris puts her incredible consumer experience to work for you!
