Use Better Manners to Get Better Service

One of my best strategies for getting excellent customer service is nothing mysterious. By simply using good manners and kindness when I deal with service people, I consistently get superb results. When I call my doctor's office for example, I ask for the receptionist's name and ask how her day is going. Recently I gave the office nurse a Starbucks gift card for her exceptional service. Now you're no longer a stranger, so when you beg for a last minute appointment, they find a way to squeeze you in.

And how about offering the plumber, painter, carpet cleaner or gardener a cup of coffee, a glass of water or a soft drink? Who doesn't appreciate a kind word at the end of a long day? Why not thank someone for the hard work or extra effort? Staff will be competing with each other to come to your house the next time you call for service!