Auto Repairs After an Accident

Your insurance company may suggest that you use a particular auto body shop, a shop that participates in what’s called a “direct repair program”, or DRP.  These shops discount their rates for insurance companies in return for the referrals.  As Karen Chadd, Office Manager for Phil’s Auto Body, a Diamond Certified company says, “It’s your car and it’s your choice where you have it repaired.  You don’t even have to get more than one estimate anymore.”

Your insurance company’s adjuster does have to verify the damage before repairs take place.  Nowadays, some of the communication between the shop and insurance company is done by e-mail and FAX to help ease the process.   If you have a shop that you trust and prefer, take it there. That way you know exactly what you’re getting -- a quality repair job.