Consumer Resources

Welcome to Your Consumer Resources Center

Here you'll find a number of valuable resources for a consistently positive customer experience, including a reference guide to important consumer agencies, tips and advice from Chris Bjorklund, Consumer Advocate, and Frequently Asked Questions. Additionally, you can read current and archived issues of The Diamond Certified Consumer Report, our monthly newsletter. And check out Chris' Savvy Consumer blog. She's here to help!

Consumer tips you’ll find here:

Latest Savvy Consumer Tip

01/21/10
Your Right to Choose a Body Shop

If you've had an accident and you need to have your damaged vehicle repaired it is your legal right to choose where the repair work is done. Robin Miller, owner of Livermore Collision Center, Inc., a Diamond Certified company, says your insurance company cannot suggest, recommend, force you or even mention that you take your vehicle to their designated body shop for any reason, unless you first ask for a recommendation. Many repair facilities work with all insurance companies and some offer insurance deductible discounts.

The California Motorists Bill of Rights was added to the Insurance Code in 2004. If an insurance company forces you to use one of their shops, they are in violation of the regulations. The insurer must also inform claimants of the right to select the repair dealer of their choice, in writing. Violations still occur, according to Ms. Miller, but are less likely if consumers know their rights ahead of time.