West Valley Arborists, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tree service companies that have earned the prestigious Diamond Certified award. For West Valley Arborists, Inc., achieving and maintaining high levels of customer satisfaction is entirely dependent on the performances of its technicians, all of whom have extensive training in tree safety and take pride in helping customers maintain the aesthetic and functional qualities of their trees. “We deliver what we promise—prompt, professional service with a courteous attitude,” says owner Simon Tunnicliffe. “From the moment we receive the initial phone call to the final clean-up, our goal is complete customer satisfaction.”

West Valley Arborists has been providing urban tree care services for corporate, commercial and residential clients throughout Santa Clara County since 2005. In addition to pruning, stump removal and planting, the company offers detailed arborist reports, cabling and bracing, 24-hour emergency response services, and more. It also specializes in removing overgrown or hazardous trees in difficult locations.

Unlike tree service companies whose owners delegate quality control responsibilities to foremen or other employees, West Valley Arborists provides every project with the supervision and expertise of Mr. Tunnicliffe himself. “I’m always in the field training my guys by example,” he says. “I have unique training from the International Society of Arboriculture (ISA), and I want to make sure my technicians have the same understanding of tree care that I do.”

Another distinguishing attribute of West Valley Arborists is its dedicated approach to customer retention, which includes communicating honestly with customers about their tree issues and performing high-quality work at practical prices. “Our customers can probably find a company that can underbid us, but nobody can deliver the same amount of value,” says Mr. Tunnicliffe. “The heart of this business is repeat customers, so we strive to deliver the best possible services that make our customers want to come back year after year.”