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Many business owners nominate themselves to be the “face” of a company. Often, they’re a highly visible presence during the initial sales phase, but they disappear from sight once the deal is closed.
“I’m a hands-on owner,” says Richard Beil of West Coast Windows and Doors, Inc. From first contact through installation and follow-up, he’s integral to the day-to-day operations of his company. His presence reassures customers that accountability starts at the very top, and that customer satisfaction is priority one. Until that happens, he says, no job is considered complete.
Drawing on his experience as a general contractor, Mr. Beil opened West Coast Windows and Doors in 1991. Now, he says, it’s one of the area’s leading window and door experts, and with many long-time, loyal employees, the West Coast Windows team is an impressive repository of knowledge, skill and experience. “We’re also a factory direct buyer and a Circle of Excellence Andersen Dealer,” adds Mr. Beil.
According to Mr. Beil, much of the company’s new business comes by way of referrals from customers who’ve been impressed by his team’s knowledge and experience. Being owned and operated by a local family, he says, has helped the company win the trust of its growing customer base. Mr. Beil is also a strong proponent of what he calls “upfront, straightforward pricing without any gimmicks.”
If you simply wish to beautify or update your home, West Coast Windows has a full complement of products for every taste, says Mr. Beil. The company can also recommend top-of-the-line, eco-friendly products to increase your home’s energy efficiency, lower its utility bills and improve its overall environmental profile. That can include deflecting UV rays in the summer, retaining more heat in the winter and minimizing your use of electricity and fossil fuels.