Vista Solar, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for solar companies that have earned the prestigious Diamond Certified award. For Vista Solar, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: do everything possible to make sure each client is completely happy with its work and products throughout every phase of the solar process. “You can’t have a really good company without having happy customers,” says employee Jennifer Le. “That’s why our top priority has always been ensuring our clients’ satisfaction.”

Vista Solar has been installing and maintaining solar energy systems (with a special emphasis on turn-key photovoltaic systems) for commercial and residential clients throughout the Bay Area since 2007. The company takes on projects of all sizes, approaching each with a comprehensive four-phase process that’s designed to provide a stress-free experience for every customer.

Unlike less experienced solar companies whose employees lack time-earned expertise, Vista Solar requires all its sales representatives and technicians to be highly trained in all aspects of the solar industry. “When a customer calls us, they’re going to speak to someone who’s knowledgeable and able to answer their questions,” says Ms. Le. “From the first site evaluation to the post-installation system check, our goal is to meet and exceed their service expectations.”

Another competitive advantage Vista Solar has over its competition is the fact that it’s a wholly-owned subsidiary of Silicon Valley Microelectronics (SVM), a major distributor of raw materials to the solar industry, which means it’s able to get materials for the lowest possible cost and pass those savings to its customers. “Our relationship with SVM allows us to be price competitive and confidently stand behind our 10-year warranty,” says Ms. Le. “Ultimately, our goal is to closely assess each client’s needs and offer them the best system at the best value.”