Van Briggle Floors Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring companies that have earned the prestigious Diamond Certified award. For Van Briggle Floors, the key to achieving and maintaining customer satisfaction is simple: provide top-quality flooring work for every client. “The most important thing for us is to ensure each floor meets our high standards, from how tight it’s cut to how smooth it looks after it’s sanded,” says owner Bob Van Briggle. “We’re very meticulous about our work and make sure we do the job right the first time.”

Van Briggle Floors has been offering all types of flooring to residential clients throughout the San Francisco Peninsula and Northern Monterey, San Benito and Santa Clara Counties since 1970. The company sells, installs and repairs hardwood, prefinished wood, cork, bamboo and laminate floors; area rugs; and wall-to-wall carpeting. To supplement its installation services, it also provides refinishing (with HEPA dustless sanding), custom coloring, surface and hard-rubbed finishes, and more.

Unlike many of its competitors, Van Briggle Floors provides a 10-year labor warranty for each of its completed floor installations—a comprehensive approach to customer assurance that’s rarely seen in the flooring industry. “We have a 40-year track record of providing high-quality service, so our customers can be certain we’ll be around to honor their warranties if they ever need them,” adds Mr. Van Briggle.

Another distinguishing feature of Van Briggle Floors is the distinction the company makes between serving customers and selling floors. “Flooring is our trade, but service is our business,” says Mr. Van Briggle. “Everything we do is about providing a high level of comfort for our customers, from laying carpet to installing new hardwood flooring in a bedroom. We provide the kind of personal attention that turns one-time clients into lifelong customers.”