Valley Oak Landscaping, Inc. Comparative Summary

(707) 207-6829

Owner Greg Baker stands next to one of Valley Oak Landscaping’s service vehicles.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for landscape contractors that have earned the prestigious Diamond Certified award. For Valley Oak Landscaping, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: focus all its efforts on creating outdoor living spaces that provide clients with lasting enjoyment. “A lot of landscape companies don’t take the long term into account, but that’s one of our top priorities,” says owner Greg Baker. “We know what it takes to create landscapes that will still be beautiful and functional 10 years down the road.”
Valley Oak Landscaping has been providing landscape services for residential and commercial clients in Sonoma County and Northern Marin County since 1980. The company creates custom landscapes that feature everything from fences, decks and arbors to retaining walls, ponds and lighting systems, and it also offers commercial maintenance services such as tree care, pest control, and irrigation system installation and management.
Unlike less experienced landscape contractors that sacrifice customer service for quick turnaround times, Valley Oak Landscaping places a high priority on communicating with its clients and being responsive to their needs. “Our clients are the most important aspect of our business, and we want to make sure they always feel that way,” says Office Manager Erica McElhaney. “We have systems in place to make sure every call and email is returned in a timely manner, so whenever a client has questions about a certain phase of their project or wants to make changes, we’re able to immediately address their needs.”
Another distinguishing attribute of Valley Oak Landscaping is its commitment to taking on one project at a time, which Mr. Baker says is important for ensuring consistent levels of quality. “Unlike a lot of landscaping companies, we don’t try to juggle three or four jobs at once. When we start a job, we won’t just leave it for three days to work on someone else’s property. Focusing on one project at a time makes it easier to keep our customers happy.”