Tom Lee Roofing, Inc. Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Tom Lee Roofing, Inc., the key to achieving and maintaining high levels of customer satisfaction is a steadfast commitment to providing high-quality work throughout every phase of every project. “When we do a job, we do it right the first time,” says owner Tom Lee. “If we’re doing repairs, we don’t just work around the mistakes made by the previous roofer—we get to the root of the problem.”

Tom Lee Roofing has been providing residential and commercial roofing services throughout San Francisco and its surrounding communities since 1990. The company installs both flat and pitched style roofs, specializing in modified bitumen membrane and single-ply PVC IB roofing systems. In addition, it employs a staff of experienced waterproofers for an array of solar and skylight projects.

Unlike roofing companies that take shortcuts to complete jobs as quickly as possible and maximize their workload volume, Tom Lee Roofing ensures each job is done right before moving on to the next project. “When we visit a jobsite and provide an estimate for a repair, we don’t just take measurements—we look closely at the roof, find the problem and correct the mistakes,” explains Mr. Lee. “Throughout each client’s roofing project and into the future, our entire staff will be there to support and provide assistance.”

Another distinguishing characteristic of Tom Lee Roofing is the emphasis it places on customer communication, which Mr. Lee says is often lacking in the roofing industry. “A lot of roofing companies don’t seem to talk to their customers. We make it a point to explain everything: how the roofing system works, what the materials look like, which layer goes on first and so on. Our efficient communication gives our clients confidence that we’ll do a good job.”