The Pool Doctor Comparative Summary

Since buying The Pool Doctor in 2002, Dale and Sharon Hiebing have upheld the company’s cherished tradition—dating back more than a half century—of keeping pools and spas in the Bay Area clean and beautiful. The Hiebing’s take pride in the number of original Pool Doctor clients who chose to remain with its new owners, a testament to the couple’s commitment to service and customer satisfaction.

That commitment is built on two foundations, says Sharon Hiebing: reliability and knowledge.

When a customer books an appointment for repairs with The Pool Doctor, their technicians show up—and show up on time. Weekly customers can count on that same consistency, never worrying about missed or delayed visits, as their visits will always be on the same day every week.

When quoting for new pool service, the company takes into account all the relevant factors—the condition of the existing equipment, the size and age of the pool or spa, and the surrounding vegetation.

When the technicians arrive, they bring comprehensive knowledge and skills, says Hiebing. The Pool Doctor has three Certified Service Professionals, the highest level of accreditation available from the American Pool and Spa Association. The company is licensed with the California State Licensing Board as well.

Unlike vendors who service only certain types or brands of spa, The Pool Doctor works with all of them.

In order to facilitate compliance with the new Virginia Graeme Baker Pool and Spa Safety Act mandating strict safety requirements for public pools, spas and hot tubs, The Pool Doctor now offers underwater (scuba) pool repair that requires no pool draining.

The Hiebing’s pride themselves on accessibility, promptly returning phone calls or emails. They offer month-to-month contracts that require no lengthy commitments.

The Pool Doctor also sells pool and spa supplies such as sanitizers, PH adjusters, test kits and strips, and many other items. Delivery is free within the company’s large service area.