Sunnyvale Foreign Car Service, Inc. Comparative Summary

Sunnyvale Foreign Car Service, Inc. is an independent, family-owned auto repair shop. “Our family has owned this shop since 1962,” explains Natalie Pataky, who owns the company with her husband, Matthew.

Sunnyvale Foreign Car Service is ASC-certified and has technicians who specialize in Volkswagen, Audi, BMW, Subaru, Honda, Toyota and Lexus vehicles. “We have a quick turnaround time, and we can have most repairs done the same day,” says Ms. Pataky. But you won’t sacrifice quality for speed, she confirms. “We’re known for reliably fixing complex problems and getting the job done right the first time.”

Some independent shops use less expensive, generic scanners to diagnose problems, but they aren’t made for specific vehicle brands, so the shop could end up misdiagnosing a problem and doing unnecessary repairs. Sunnyvale Foreign Car Service uses factory diagnostic tools particular to the make and model of a car for proper diagnoses. It also prides itself on using only high-quality factory parts and accessories—Original Equipment Manufacturer (OEM) parts—which last longer and preserve the value of vehicles.

As a family-owned shop, Sunnyvale Foreign Car Service puts a premium on customer service. It has a comfortable waiting room and a complimentary shuttle service, and its employees keep vehicles clean by using seat covers, steering wheel covers and floor mats while they’re working. Its staff makes sure clients are happy with their service. Ms. Pataky elaborates: “As the owner, I know what’s happening with every car while it’s in the shop. Afterward, we send follow-up thank you notes, and I call every customer personally to make sure their experience was positive.”