Steven's Incredible Kitchen Machine Comparative Summary

Kitchen and bathroom contractors are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. Steven’s Incredible Kitchen Machine takes its uniqueness even further—owner Steven Katkowsky is a veritable industry celebrity who makes regular television appearances on National Home Decorating, HDTV and ABC, and whose book, Danger: Construction Zone, has become a popular guide for homeowners across the United States. “In addition to my media presence, I stand out because I’ve never sent an independent salesperson or designer to somebody’s house,” says Mr. Katkowsky. “Our clients communicate and work with the same person, designer and contractor from day one—me.”

Unlike contracting firms that rarely revisit past work and quickly switch focus to other clients once a job is finished, Steven’s Incredible Kitchen Machine stays in touch with its customers long after their projects are completed. “I’ve been known to return to a jobsite years later and conduct minor repairs,” says Mr. Katkowsky. “I also have an annual BBQ at my home for all my past customers. That way, we can stay in contact with each other.”

Despite being the owner of Steven’s Kitchen Machine and fulfilling various television and public speaking commitments, Mr. Katkowsky still enjoys taking a hands-on approach to each project, from the design process through completion. “I help people choose remodeling aspects that are customized to their lifestyles,” he says. “If I go into someone’s house and it’s kind of artsy, I can help them do some really creative things. I also assist every customer with choosing each component of their project, from countertop material and backsplash to flooring and any other part of the project they might need assistance with.”

Another distinguishing characteristic of Steven’s Incredible Kitchen Machine is its transparent approach to providing references—a practice that’s rarely seen in the industry. “We provide access to both newly completed and older jobs, so prospective clients can actually go to these houses and see the work we’ve done,” explains Mr. Katkowsky. “They can ask detailed questions about working with us.”