Statcomm Inc. Comparative Summary

Excellent customer service is a top priority at Mountain View fire protection company STATCOMM Inc. “We’re in constant contact with most of our customers, and we always want them to tell us how we’re doing,” says president Rich Schwank. In addition to good customer relationships, the company is proud of its excellent rapport with most fire departments in the Greater Bay Area.

As specialists in fire safety for commercial properties, STATCOMM understands the unique scheduling needs of its clients. “We’ll come in after hours and do the testing so employees aren’t disrupted,” says Mr. Schwank. “We can even arrange for a Saturday test and inspection.” The company can also make special arrangements for condominium owners so they don’t have to miss work to let STATCOMM personnel into their homes.

Mr. Schwank says STATCOMM is also known as an industry expert in automatic gate and access control systems. “We design all our own gates, so every one of them is unique.” The company’s technicians receive special training to become Certified Gate Operator Installers. If system problems occur, they’re immediately dispatched to make the needed repairs. STATCOMM offers its customers a 24/7 emergency service guarantee, with a response time of two hours.

Mr. Schwank says STATCOMM’s business approach centers on dependability and continuity. “We try to send the same technicians to specific jobs, so people can get to know us and vice versa.”