Squeegee Brothers Window Cleaning Co. Comparative Summary

Window cleaning companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. Squeegee Brothers Window Cleaning has been focusing on one thing for the past 15 years: cleaning all types of windows for Alameda County homes and businesses. “Our expertise is windows,” confirms Greg Robertson, who has owned the company since 2007. “We strongly believe that if we do too much and spread ourselves thin, the quality of our window cleaning services will suffer. We’d rather do one thing extremely well.”

Before entering the window cleaning business, the Robertsons each had 30 years of customer service experience in the high-tech and marketing/advertising industries. The Robertsons say those experiences gave them a keen sense for excellent customer service and taught them important business principles, which they now apply to Squeegee Brothers Window Cleaning. “We go out of our way to promptly return phone calls. We send thank-you notes and deliver personalized quotes within 24 hours. Most important, we’re very cautious around people’s homes and respectful of their properties and lifestyles.”

Squeegee Brothers Window Cleaning’s primary goal is to offer dedicated service to its customers, a practice that’s often overlooked by other companies in the industry, says Mr. Robertson. “When we were thinking about getting into the business, I made a lot of cold calls to window cleaning services. I found disconnected phone lines, people who didn’t speak well or understand my needs, and a lot of unreturned calls. Some didn’t even show up for appointments. Those experiences taught us exactly what we didn’t want to do with our business. It’s hard to believe, but I can’t tell you the number of times people compliment us just for returning a phone call.”

Squeegee Brothers Window Cleaning uses innovative window cleaning methods and highly trained staff members to ensure its clients receive top-quality work that exceeds their expectations. The company’s video and hands-on training techniques are designed to educate its window cleaning specialists about equipment, safety and product use.