SplashWorks Comparative Summary

Boasting one of the largest showrooms south of San Francisco (3,500 square feet), San Jose’s SplashWorks has just about every high-end bathroom and kitchen fixture imaginable, says owner Eric Nelson, and its huge selection is constantly changing. “We bring in new merchandise and get rid of the old,” he says.

SplashWorks aims to keep its showroom fresh. Every May, it has a display clearance sale to make room for new arrivals, which gives savvy customers the chance to take advantage of specials. “Everything we sell during our clearance sale is typically in perfect condition,” says Mr. Nelson. “That’s when customers can get a really good deal. But our prices are good all year.”

Mr. Nelson says customer service and product knowledge make SplashWorks a great place to shop. Its informed sales staff receives training guides from the Decorative Plumbing and Hardware Association (DPHA) so they can stay current on all the latest products, materials and specifications. “The knowledge of our staff is superior to what you’d find in most other showrooms,” says Mr. Nelson. “We’re fully staffed, which means customers don’t have to wait long to get help when we’re busy.”

If customers need design assistance, the employees at SplashWorks are there to help. “They’ve been in the business long enough to know what styles and colors go together,” says Mr. Nelson, “and they’re more than happy to help you find the right design combinations.”

SplashWorks cares about the quality of its products, including where and how they’re made. “We’re conscious about trying to promote and sell better-quality products made in countries that use better materials, have a better workforce, pay more attention to detail, and don’t skip steps when manufacturing a product,” he says.