SonoMarin Cleaning Services, Inc. Comparative Summary

(707) 769-9343

SonoMarin Cleaning Services’ employees can clean hard-to-reach areas of customers’ homes.

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for house cleaning companies that have earned the prestigious Diamond Certified award. SonoMarin Cleaning Services, Inc. emphasizes the importance of customer satisfaction in every aspect of its operations, from its training methods to the way it follows up with clients. “For us, customer satisfaction is a way of life,” confirms owner Stanley Costa. “Everyone who works here understands the importance of making each client happy. Our crews are rewarded for doing exactly what our customers want.”

SonoMarin Cleaning Services cleans all types of residential and commercial properties in San Francisco, Marin and Sonoma Counties. The company handles everything from carpet and window cleaning to power washing, and it uses hospital-grade vacuum cleaners with HEPA filters to ensure the cleanest, healthiest environments possible. “Our vacuums remove dust, pollutants and allergens instead of just spreading them around,” explains Mr. Costa. “They’re much more effective than regular vacuum cleaners.”

Unlike cleaning companies that send a different crew to a client’s house for every new cleaning project, SonoMarin Cleaning Services keeps the same team working for each customer, which allows the cleaners to gain valuable experience with the particular needs of the client. “We create a written profile for every customer and give it to the crew before they start cleaning to ensure they know exactly what to do,” says Mr. Costa. “Also, each team includes an onsite supervisor, so there’s a point of contact at all times.”

Another distinguishing feature of SonoMarin Cleaning Services is its use of environmentally-friendly cleaning methods and products, including those made by industry leader Ecolab. “All the products we use are thoroughly tested, biodegradable and safe to be around,” says Mr. Costa. “Our staff members are meticulously trained on the minimum use of these cleaning products to further protect the environment.”