Service Champions Comparative Summary

Pleasanton’s Service Champions Heating and Air Conditioning believes its name sets it apart from other heating and air conditioning companies, because it reflects its business attitude. “All our team members are trained to do whatever it takes to best serve clients at any given moment,” says owner Kevin Comerford. Whether it’s on the phone or in a client’s home, Service Champions’ technicians strive for exemplary service. “Our team goes above and beyond working on heating units, water heaters and ducts. It’s not uncommon for our team members to sweep a sidewalk or help move furniture—whatever helps our clients and makes their lives a bit easier.”

High-quality work is the core around which Service Champions’ reputation for customer satisfaction is built, but workmanship is only the beginning. Mr. Comerford and his team recognize that more goes into providing a great consumer experience than just good technical work. Service Champions shows up on time and presents a professional appearance, he says, and when it comes to the final bill, it’ll be accurate and contain no surprises. All work is backed by a series of guarantees that say if a job isn’t done right or a part fails, Service Champions will be back to fix it without additional charge.

Service Champions’ dedication to service extends beyond its clients into the wider community. The Comerford family has been providing HVAC services to the Bay Area for more than three decades, and those deep roots have fostered a desire to give back to the area. Service Champions participates in the annual San Francisco Avon Walk for Breast Cancer, raising $30,000 for the charity in 2009 and aiming for $50,000 in 2010. Also, in the first half of 2010, the company donated $5 from every air conditioner tune-up to the fight against breast cancer. In addition, Service Champions donates time and equipment to youth and family activities in which its team members are involved, like the Sea Scouts in Martinez and local Little League teams.

“The proof of our success is in the letters we receive from satisfied clients,” says Mr. Comerford. “They tell us how professional, courteous and kind our technicians are. That’s the exceptional difference our company has to offer. We’re not there to just service an air conditioner; we’re there to give people a positive experience.”