Santa Rosa Moving & Storage Comparative Summary

At Santa Rosa Moving & Storage, personal attention always takes precedence, says vice president Jay Lucas. “We’re a small, family-run company, and we care about our customers,” he says. Customers often find that the company’s “Move Coordinators” know their name and answer all their questions quickly and directly. It even sends out surveys to find out if customers were satisfied and to invite them to submit ideas for improvement.

Santa Rosa Moving & Storage is serious about its open communication policy, says Mr. Lucas. Its aim is to deal with minor concerns before they become major problems. He calls the company “paperwork intensive”—good news for its customers, since all records of communications between parties are recorded and quickly accessible. If one employee commits to a schedule or price quote, it’s there in the file for everyone to see.

Local moving is done by the hour. For longer moves, the company provides “will-not-exceed” quotes based on a visual inspection of a client’s property, “so you have the assurance of knowing in advance that there won’t be any surprises,” says Mr. Lucas.

Most of Santa Rosa Moving & Storage’s movers have been with the company for more than five years, and many of its office workers have almost 15 years of service. In an industry with an exceptionally high turnover rate, the longevity of employees at Santa Rosa Moving & Storage is telling, says Mr. Lucas. “We’re a supportive company. We treat our workers well, and they respond with dedication, hard work and a commitment to doing their best for our customers.”

New hires start in the company’s warehouse, loading and unloading storage containers. After that, they go out with experienced crews for on-the-job training.