San Ramon Valley Import Center Comparative Summary

San Ramon Valley Import Center provides general automotive repairs for Alameda and Contra Costa County motorists. The company works on domestic and foreign cars and handles manufacturer-scheduled maintenance, restorations, tire and alignment work, and more. It also offers fleet services for businesses and referral and broker services for vehicle purchases.

Owner Chengdong Sun says San Ramon Valley Import Center’s technicians are some of the best the industry has to offer. Two have worked with Mr. Sun for more than 20 years, three are ASE Master Technicians, and one is a recent graduate of the Universal Technical Institute who’s an expert on diagnostic car repair. Mr. Sun himself holds a mechanical engineering degree and is a former California certified auto repair instructor.

More important than the technical proficiency of its workers, says Mr. Sun, is San Ramon Valley Import Center’s absolute commitment to its customers’ best interests. “Our employees treat our customers’ cars better than their own. You don’t find that level of quality very often.” According to Mr. Sun, the company never performs unnecessary repairs and educates its customers about why particular services can be left for future visits.

San Ramon Valley Import Center’s warranty—25 months or 25,000 miles—is more than twice the industry average, says Mr. Sun. “It serves two purposes. First, our customers have the peace of mind and convenience of knowing that their repairs are guaranteed for so long. Second, it motivates us to enforce excellent quality control, since it’s costly to have cars returning to the shop for repeated repairs.”

Service at San Ramon Valley Import Center is beyond what customers expect, says Mr. Sun. The shop’s staff members will drive people to work, take them home or give them a ride to or from a BART station. They’ll also arrange other means of transportation, from rental cars to taxis. If customers need to pick up their cars after hours, the company can process payments by phone and leave cars securely waiting.