San Francisco Plumbing Company Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. Since first opening in 1976, San Francisco Plumbing Company has been building a reputation for providing excellent customer satisfaction by fostering personal relationships with its clients and community. “We really treat our customers like family,” confirms owner Clay Hogan. “Brisbane is a small city, so we run into our customers all the time, just walking down the street. Some firms take those relationships for granted, but for us, our reputation is everything.”

Unlike plumbing companies that only offer general repairs and maintenance, San Francisco Plumbing Company provides both plumbing and sewer services for residential and commercial clients in San Francisco and San Mateo County. In addition to its plumbing work (which includes 24-hour emergency service), the company handles inspections and permits, new installations, sewer and drain cleaning, and more. “We’re also OSHA-certified to perform deep excavation trenchless sewer replacements,” adds Mr. Hogan. “Our versatility is a distinct advantage.”

Another distinguishing feature of San Francisco Plumbing Company is its highly experienced technicians, many of whom have been with the firm for at least five years. Mr. Hogan says this level of employee experience is the backbone for his company’s longevity and success. “We believe in hir¬ing quality people who do quality work. All our people are with us for the long haul.”

In addition to providing expert plumbing and sewer replacement services, San Francisco Plumbing Company offers consultation services to people who’ve had bad experiences with plumbers. Mr. Hogan’s two sons, Clay Jr. and Sean, have even served as witnesses in court cases involving construction defects and faulty plumbing installations. “Not only will we take over and redo a plumbing job that’s been botched, but we’ll go to bat for the customer and try to help them recover their money,” says Mr. Hogan.